Updated: March 09, 2023
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by Viktoriia Yushkevych
Tech Expert & Writer
375 resolved issues
Verified Expert in:
Smartphones, Tablets, Gadgets, Apps

I have 3 orders from Shien I have received nothing

Can they refund me or reship my orders with free shipping

Hello, thank you for using Howly.
Have you tried to track your orders?

Customer Replay

Yes it keep saying it's delivered but when I pick it up my order isn't there my first order I haven't received it and it's been 3 months
Can my order be reship
All 3 orders

Are you signed into your account now?

Customer Replay

Yes ma'am

To contact SHEIN directly:

  1. Go to --> us.shein.com
  2. Sign in to your SHEIN account, and you'll start LiveChat on their official website.

Alternative: contact them via email at service@shein.com.
I recommend trying Live Chat first (they usually respond faster there).
You can contact them to issue a refund

Customer Replay

OK do they have a phone number

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Unfortunately, they can't be reached by a phone

Customer Replay

OK can I have their email address

Sure! You can contact them at service@shein.com

Customer Replay

OK thanks so much and have a good blessed day

I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?

Customer Replay

No thank you you been wonderful helping me

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Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

Customer Replay

You too thank you

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