I am having trouble with my cricut maker and I keep getting error message -18

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Nice to meet you, *****!
Can you make a photo of that error message?

Thank you
Looks like you have an issue with internet connection of your Cricut maker

Do you have this error on you computer or tablet?

Do you have a Wi-Fi connection on your computer?

Can you restart your router right now, while your Circuit Maker is open?
Please restart your router, check that your Wi-Fi connection is Ok and after that check your Cricut Maker

Thank you
Any luck?

Ok

Ok, *****

Do you see "click here" under the error message?
Can you press on "Here"?

Great
What do you see there?

Can you, please try to follow the instruction for?

Thank you, *****
Please tell me the result

Sure, take your time and keep me posted on that.

I am so pleased to see your issue got resolved! Is there anything else, that I could help you with?

Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!

Thank you, Likewise!