Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Can you make a photo of that error message?
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 5664787
Thank you
Looks like you have an issue with internet connection of your Cricut maker
Do you have this error on you computer or tablet?
computer
Do you have a Wi-Fi connection on your computer?
yes I do
Can you restart your router right now, while your Circuit Maker is open?
Please restart your router, check that your Wi-Fi connection is Ok and after that check your Cricut Maker
restartung it rn
Thank you
Any luck?
i restarted my router and am trying the cut again
I got the same error message
Ok, *****
I understand you
Do you see "click here" under the error message?
Can you press on "Here"?
just pressed it
Great
What do you see there?
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 4573896
Can you, please try to follow the instruction for?
Yes
Thank you, *****
Please tell me the result
yes I am trying to cut it, it is just taking a while to load
Sure, take your time and keep me posted on that.
i actually tried it from a tablet this time and it seems to be working!
I am so pleased to see your issue got resolved! Is there anything else, that I could help you with?
Nope all good!
Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!
thank you for your help have a great rest of your day!
Thank you, Likewise!
14 verified experts are online now
What about starting a discussion? Be the first to share your thoughts!