Updated: March 17, 2023
58 Views
Was it helpful?
author
by Judi Perez
Tech Expert & Writer
589 resolved issues

I am having trouble with my cricut maker and I keep getting error message -18

i have tried to power off my maker and relaunch design space but the issue is persisting

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!
Can you make a photo of that error message?

Customer Replay

Visitor uploaded: image.jpg
Type: image/jpeg
Size: 5664787

Thank you
Looks like you have an issue with internet connection of your Cricut maker

image


Do you have this error on you computer or tablet?

Customer Replay

computer

banner 3

Do you have a Wi-Fi connection on your computer?

Customer Replay

yes I do

Can you restart your router right now, while your Circuit Maker is open?
Please restart your router, check that your Wi-Fi connection is Ok and after that check your Cricut Maker

Customer Replay

restartung it rn

Thank you
Any luck?

Customer Replay

i restarted my router and am trying the cut again

banner 6
Customer Replay

I got the same error message

Ok, *****

Customer Replay

I understand you

Do you see "click here" under the error message?
Can you press on "Here"?

Customer Replay

just pressed it

banner 9

Great
What do you see there?

Customer Replay

Visitor uploaded: image.jpg
Type: image/jpeg
Size: 4573896

Can you, please try to follow the instruction for?

Customer Replay

Yes

Thank you, *****
Please tell me the result

Customer Replay

yes I am trying to cut it, it is just taking a while to load

Sure, take your time and keep me posted on that.

Customer Replay

i actually tried it from a tablet this time and it seems to be working!

I am so pleased to see your issue got resolved! Is there anything else, that I could help you with?

Customer Replay

Nope all good!

Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!

Customer Replay

thank you for your help have a great rest of your day!

Thank you, Likewise!

Get answers until you're satisfied
14 verified experts are online now
Expert's Assistant
Ask your question here
Share on:
Copy to clipbord
Was it helpful?
Howly expert is ready to help you with your Electronics & Household problem

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Write a comment

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info