Updated: March 17, 2023
58 Views
Was it helpful?
author
by Judi Perez
Tech Expert & Writer
589 resolved issues

I am having trouble with my cricut maker and I keep getting error message -18

i have tried to power off my maker and relaunch design space but the issue is persisting
author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!
Can you make a photo of that error message?

Customer Replay

Visitor uploaded: image.jpg
Type: image/jpeg
Size: 5664787

author

Thank you
Looks like you have an issue with internet connection of your Cricut maker

image


Do you have this error on you computer or tablet?

Customer Replay

computer

banner 3
author

Do you have a Wi-Fi connection on your computer?

Customer Replay

yes I do

author

Can you restart your router right now, while your Circuit Maker is open?
Please restart your router, check that your Wi-Fi connection is Ok and after that check your Cricut Maker

Customer Replay

restartung it rn

author

Thank you
Any luck?

Customer Replay

i restarted my router and am trying the cut again

banner 6
Customer Replay

I got the same error message

author

Ok, *****

Customer Replay

I understand you

author

Do you see "click here" under the error message?
Can you press on "Here"?

Customer Replay

just pressed it

banner 9
author

Great
What do you see there?

Customer Replay

Visitor uploaded: image.jpg
Type: image/jpeg
Size: 4573896

author

Can you, please try to follow the instruction for?

Customer Replay

Yes

author

Thank you, *****
Please tell me the result

Customer Replay

yes I am trying to cut it, it is just taking a while to load

author

Sure, take your time and keep me posted on that.

Customer Replay

i actually tried it from a tablet this time and it seems to be working!

author

I am so pleased to see your issue got resolved! Is there anything else, that I could help you with?

Customer Replay

Nope all good!

author

Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!

Customer Replay

thank you for your help have a great rest of your day!

author

Thank you, Likewise!

https://imagedelivery.net/cT5c9Z7JJOphL0SI-n4Eyw/bd5fb83c-610e-46f7-e650-d425a1e42100/width=80
Our expert Judi is online and ready to resolve your issues
589 resolved issues
Share on:
Copy to clipbord
Was it helpful?

Get answers until you're satisfied

/images/experts/tech/DannisK.webp
/images/experts/tech/StacyS.webp
/images/experts/tech/BorisP.webp

14 verified experts are online now

Ross V.

Expert's Assistant

Ross V.
Ask your question here

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Write a comment

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info