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*****
Nice to meet you, *****!
Can you please explain the issue in detail?
I was trying to get the phone to work with my company that I use, and they told me to go to settings and i somehow got that now I am in French language and cannot get english back
Thank you for the information!
Could you clarify the exact model of your VTech phone?
It just say vtech
Got it.
Is there the 'MENU/SELECT' button on it?
yes
Great!
Do these steps, please:
Is everything clear with the provided instruction?
The menu/select is on one button. I don't know how you settings. Menu is on the upper half of the button and select is on the lower part of the button. If I push the upper part of the button I get "Rapertoire"
*****, let's do it step by step
OK
Is it done?
The upper or lower part of the button
Can you press the whole button?
OK I get Rjout contact
I'm sorry?
If i press it again I get Repertoire
Does your phone look like this?:
Yes it looks like that except it doesnt have the red line on the top
Great!
Did you press the button on the top right?
i mean on the phone
yes
yes and i get "repertoire
Please, use the down and up arrows to find the Paramètres
I get alot of different words but not that one
Maybe there's a 'settings' button there?
I get "Rep afficheur for one. I will send you the others
yeah, it would help us!
Sonneries, Reg,date/heures
Reglages
That's what we need!
Adressse web
Choose Reglages, please!
thats it
Do you see 'Langage LCD' there?
no
Is there anything with 'LCD'?
No
how do I select your Reglges
Oh, choose Reglges and click on MENU/SELECT button
Reglages
Yes, you're right!
I get Francais flashing
got language
Great!
Choose it and click on MENU/SELECT button
languageRCL
Choose it, please
I did it says francais?
francois set
Now use the up and down arrows to select ENGLISH
The screen is only on for 30 seconds then goes off and I have to start over at the beginning
Oh, got it.
I got the English but not sure what to push to accept it
click on MENU/SELECT button when you choose it
I cannot get the enshish option back. As soon as I get it I will menu selt button
Do you choose the 'English' option and click the MENU/SELECT button?
Ok am on english
Great!
Did everything work?
I pus the off/cancel button and nothing happens
got a message on top that says New Voicemail. Buit we dont have oice mail
Please clarify, is your phone already in English?
It is
I can push menu selct and get directory
Okay, *****, got it.
then it goes to new voice mail
if i oush directory it goes back to Directory
ok
I mean if I push menu/select button it will go back to Directory
After about 30 seconds it goes back to new voice mail
Thank you for clarifying!
ok
Do these steps, please:
try it
Keep me posted!
goes to Reset UMIcon
now back to new voice mail
automatically.
after about 15 seconds
At what step did you have problems?
what does the Reset UM icon mean
and how do I acess the new voice mail message
*****, you don't need to choose it
Did you see the instructions I sent you above?
OK how do I get rid of it
yes and when i did that i got the reset the UMicon
*****, let's do it step by step!
1. Press on MENU/SELECT button
ok
get directory
Use the up arrow to find Settings
after 15 seconds it reverts to new voice mail
ok
got it
I am on settings
Great!
Press on MENU/SELECT button when you choose it
done
got LCD language
Now use the up arrow to find Clr voicemail
got it and selected
Have you already selected this item with the MENU/SELECT button?
I did and get reaet UM icon
sorry reset
after 15 cesonds reverts new voice mail
Has the message about the new voicemail gone out?
I think everything is working except how do I get rid of the voice mail thing
no
Please, press and hold down on the '1' button and you will automatically dial your voicemail line
And then you can check your voicemail from there
It just says #
Hmm, got it, *****
sorry it says voicemail#
Are you able to check your voicemail from there?
how do you do that
Do you remember your voicemail password?
I pushed the big centre button and a phone comes up
understood
I mean a phone nuber comes up
please, try to dial *99
Ok I did and get a dial tone and o lt of clicking. But I think that is my comwave propblem. It hink were done.
Thanks
You're welcome, *****!
You been great
You can try to contact your provider about it
Ok Bye
Also, we can try to fix your problem again!
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