Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Can you please explain the issue in detail?
Can you please explain the issue in detail?
Customer Reply
I was trying to get the phone to work with my company that I use, and they told me to go to settings and i somehow got that now I am in French language and cannot get english back
Thank you for the information!
Could you clarify the exact model of your VTech phone?
Could you clarify the exact model of your VTech phone?
Customer Reply
It just say vtech
Got it.
Is there the 'MENU/SELECT' button on it?
Is there the 'MENU/SELECT' button on it?
Customer Reply
yes
Great!
Do these steps, please:
1. Press MENU/SELECT when the handset is not in use.
2. Press or to select >SETTINGS, then press MENU/SELECT.
3. Press or to select >LCD LANGUAGE, then press.
Is everything clear with the provided instruction?
Do these steps, please:
1. Press MENU/SELECT when the handset is not in use.
2. Press or to select >SETTINGS, then press MENU/SELECT.
3. Press or to select >LCD LANGUAGE, then press.
Is everything clear with the provided instruction?
Customer Reply
The menu/select is on one button. I don't know how you settings. Menu is on the upper half of the button and select is on the lower part of the button. If I push the upper part of the button I get "Rapertoire"
*****, let's do it step by step
1. Press MENU/SELECT
1. Press MENU/SELECT
Customer Reply
OK
Is it done?
Customer Reply
The upper or lower part of the button
Can you press the whole button?
Customer Reply
OK I get Rjout contact
I'm sorry?
Customer Reply
If i press it again I get Repertoire
Does your phone look like this?:
Customer Reply
Yes it looks like that except it doesnt have the red line on the top
Great!
Did you press the button on the top right?
i mean on the phone
Did you press the button on the top right?
i mean on the phone
Customer Reply
yes
yes and i get "repertoire
yes and i get "repertoire
Please, use the down and up arrows to find the Paramètres
Customer Reply
I get alot of different words but not that one
Maybe there's a 'settings' button there?
Customer Reply
I get "Rep afficheur for one. I will send you the others
yeah, it would help us!
Customer Reply
Sonneries, Reg,date/heures
Reglages
Reglages
That's what we need!
Customer Reply
Adressse web
Choose Reglages, please!
Customer Reply
thats it
Do you see 'Langage LCD' there?
Customer Reply
no
Is there anything with 'LCD'?
Customer Reply
No
how do I select your Reglges
how do I select your Reglges
Oh, choose Reglges and click on MENU/SELECT button
Customer Reply
Reglages
Yes, you're right!
Customer Reply
I get Francais flashing
got language
got language
Great!
Choose it and click on MENU/SELECT button
Choose it and click on MENU/SELECT button
Customer Reply
languageRCL
Choose it, please
Customer Reply
I did it says francais?
francois set
francois set
Now use the up and down arrows to select ENGLISH
Customer Reply
The screen is only on for 30 seconds then goes off and I have to start over at the beginning
Oh, got it.
Customer Reply
I got the English but not sure what to push to accept it
click on MENU/SELECT button when you choose it
Customer Reply
I cannot get the enshish option back. As soon as I get it I will menu selt button
Do you choose the 'English' option and click the MENU/SELECT button?
Customer Reply
Ok am on english
Great!
Did everything work?
Did everything work?
Customer Reply
I pus the off/cancel button and nothing happens
got a message on top that says New Voicemail. Buit we dont have oice mail
got a message on top that says New Voicemail. Buit we dont have oice mail
Please clarify, is your phone already in English?
Customer Reply
It is
I can push menu selct and get directory
I can push menu selct and get directory
Okay, *****, got it.
Customer Reply
then it goes to new voice mail
if i oush directory it goes back to Directory
ok
if i oush directory it goes back to Directory
ok
🙂
Customer Reply
I mean if I push menu/select button it will go back to Directory
After about 30 seconds it goes back to new voice mail
After about 30 seconds it goes back to new voice mail
Thank you for clarifying!
Customer Reply
ok
Do these steps, please:
1. Press MENU/SELECT
2. Select Settings
3. Select 'Clr voicemail' option
1. Press MENU/SELECT
2. Select Settings
3. Select 'Clr voicemail' option
Customer Reply
try it
Keep me posted!
Customer Reply
goes to Reset UMIcon
now back to new voice mail
automatically.
after about 15 seconds
now back to new voice mail
automatically.
after about 15 seconds
At what step did you have problems?
Customer Reply
what does the Reset UM icon mean
and how do I acess the new voice mail message
and how do I acess the new voice mail message
*****, you don't need to choose it
Did you see the instructions I sent you above?
Did you see the instructions I sent you above?
Customer Reply
OK how do I get rid of it
yes and when i did that i got the reset the UMicon
yes and when i did that i got the reset the UMicon
*****, let's do it step by step!
1. Press on MENU/SELECT button
1. Press on MENU/SELECT button
Customer Reply
ok
get directory
get directory
Use the up arrow to find Settings
Customer Reply
after 15 seconds it reverts to new voice mail
ok
got it
I am on settings
ok
got it
I am on settings
Great!
Press on MENU/SELECT button when you choose it
Press on MENU/SELECT button when you choose it
Customer Reply
done
got LCD language
got LCD language
Now use the up arrow to find Clr voicemail
Customer Reply
got it and selected
Have you already selected this item with the MENU/SELECT button?
Customer Reply
I did and get reaet UM icon
sorry reset
after 15 cesonds reverts new voice mail
sorry reset
after 15 cesonds reverts new voice mail
Has the message about the new voicemail gone out?
Customer Reply
I think everything is working except how do I get rid of the voice mail thing
no
no
Please, press and hold down on the '1' button and you will automatically dial your voicemail line
And then you can check your voicemail from there
And then you can check your voicemail from there
Customer Reply
It just says #
Hmm, got it, *****
Customer Reply
sorry it says voicemail#
Are you able to check your voicemail from there?
Customer Reply
how do you do that
Do you remember your voicemail password?
Customer Reply
I pushed the big centre button and a phone comes up
understood
Customer Reply
I mean a phone nuber comes up
please, try to dial *99
Customer Reply
Ok I did and get a dial tone and o lt of clicking. But I think that is my comwave propblem. It hink were done.
Thanks
Thanks
You're welcome, *****!
Customer Reply
You been great
You can try to contact your provider about it
Customer Reply
Ok Bye
Also, we can try to fix your problem again!
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