Hello, thank you for using Howly.
May I ask if you have the ESPN application installed?
Yes I have it installed
Okay, that`s great!
Please do the following:
Once you complete these three steps, kindly let me know so I can guide you further, thank you!
Won't let me have the choice
What choice do you mean?
Can't see the sign up or blue button
What do you see in the app?
Setting or search
Please go to the settings
What do you see then?
Log out, subscribe account information
You are already signed in
Do you want just to change the payment info or change the payment and reset the password?
Yes, but I think I need my password to add my new tv
Then please tap on sign-out button
Do see the "Need help with logging in" option?
I got that now but tv is just buffering
Let's reset the password first
Please press on "Need help with logging in"
I did that
What do you see on the screen?
College softball on and Texas but it's not playing , it's showing same girl
Do you see the field for code entering?
I entered 1 code and reset my password
So you are managed to reset it, right?
Yes just trying to watch espnplus now
Now please open the Espn app on your TV
It just started to play
I think we're good
Do you that everything is working well?
Yes, thank you so much
You are welcome.
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