Updated: March 26, 2023
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by Anna Chernetska
Tech Expert & Writer
712 resolved issues
Verified Expert in:
Smartphones, Tablets, Apps, 4G/5G issues

How do I unblock a number?

I accidently blocked my sister's phone and tried several times to unblock it but with no success. I have a land line.

Hello, thank you for using Howly.
Could you specify what exact model of your landline phone?

Customer Replay

vtech full duplex speaker phone


Please clarify, what troubleshooting have you tried so far?

Customer Replay

Checked every button on the phone, spent an hour with Telus but there were no blocked numbers listed. They suggested the problem was with the phone not the phone company and gave me your number.

Do you have the round 'CALL BLOCK' button in the middle?

Customer Replay

No. it is under a button called 'menu' The phone is quite old

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Okay, great!
Please, press the CALL BLOCK button first

Customer Replay


Now scroll to "Block list" and press Select

Customer Replay


Now scroll to "Review" section
And press Select to choose it

Customer Replay


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Now scroll and find the number you want to unblock

Customer Replay

ok done

Now that you have found this number, press the "delete" button on your landline

Customer Replay

I cannot find a 'delete' button - that's the problem

Perhaps there is a "MUTE/DELETE" button?

Customer Replay

yes, it worked Thank you so much. I was nice to spend the afternoon with you.

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You're always welcome!
I’m glad I was able to get that sorted out for you.
Before you go, is there anything else I can assist you with today?

Customer Replay

No, that was the only thing.

I am so pleased to see your issue got resolved!

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