Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Nice to meet you, *****!
Could you tell me, please, what troubleshooting have you done so far?
how do i connect my alexa to wifi
Please tell me, have you downloaded the Alexa app?
tried it on amazon alexa but did not work
Could you please clarify?
i dont know what is the alexa app
Understood. Please tell me do you use an iPhone or an Android?
Got you. Could you please open the Play Store on your phone and in the search field type in "Alexa"?
Please, keep me posted.
just doing that now
Good! Let me know how everything going :)
typed in alexa and trying to find alexa app
Okay, do you see anything?
typing in amazon password
You are trying to log in to the Alexa app, correct?
sign in what next
Is your Echo light is orange?
no,nothing i have tried re-connicting the hub
no.its spinning blue and green
now its gone blank
Follow these steps, please:
i have just asked it to play but still saying connect to alexa app.
Please follow these steps:
hang on a minute
Okay, take your time :)
Okay, take your time, but, please, keep me posted.
finaly got connection.thanks alot.
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
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