Updated: March 19, 2023
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by Oleksandr Lazariev
Tech Expert & Writer
796 resolved issues

How do i register my alexa

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Could you tell me, please, what troubleshooting have you done so far?

Customer Replay

how do i connect my alexa to wifi

Please tell me, have you downloaded the Alexa app?


Customer Replay

tried it on amazon alexa but did not work

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Could you please clarify?

Customer Replay

i dont know what is the alexa app

Understood. Please tell me do you use an iPhone or an Android?

Customer Replay


Got you. Could you please open the Play Store on your phone and in the search field type in "Alexa"?
Please, keep me posted.

Customer Replay

just doing that now

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Good! Let me know how everything going :)

Customer Replay

typed in alexa and trying to find alexa app

Okay, do you see anything?

Customer Replay

typing in amazon password

You are trying to log in to the Alexa app, correct?

Customer Replay

sign in what next

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Is your Echo light is orange?

Customer Replay

no,nothing i have tried re-connicting the hub
no.its spinning blue and green

Okay, understood.

Customer Replay

now its gone blank

Follow these steps, please:

  1. Turn on Echo: Plug the included power adapter into Echo and then into a power outlet.
    The light ring on Echo turns blue, and then orange.
    Let me know how everything is going.
Customer Replay

i have just asked it to play but still saying connect to alexa app.

Please follow these steps:

  1. In the Alexa app, select the "Settings" button from the Menu.
  2. Select "Set up a new device".
  3. Select your Wi-Fi network, enter the network password Please, keep me posted.
Customer Replay

hang on a minute

Okay, take your time :)

Customer Replay

still trying

Okay, take your time, but, please, keep me posted.

Customer Replay

finaly got connection.thanks alot.

Anytime! 😄
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

no thankyou.

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

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