Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Could you tell me, please, what troubleshooting have you done so far?
Could you tell me, please, what troubleshooting have you done so far?
Customer Reply
how do i connect my alexa to wifi
Please tell me, have you downloaded the Alexa app?
Customer Reply
tried it on amazon alexa but did not work
Could you please clarify?
Customer Reply
i dont know what is the alexa app
Understood. Please tell me do you use an iPhone or an Android?
Customer Reply
android
Got you. Could you please open the Play Store on your phone and in the search field type in "Alexa"?
Please, keep me posted.
Please, keep me posted.
Customer Reply
just doing that now
Good! Let me know how everything going :)
Customer Reply
typed in alexa and trying to find alexa app
Okay, do you see anything?
Customer Reply
typing in amazon password
You are trying to log in to the Alexa app, correct?
Customer Reply
sign in what next
Good!
Is your Echo light is orange?
Is your Echo light is orange?
Customer Reply
no,nothing i have tried re-connicting the hub
no.its spinning blue and green
no.its spinning blue and green
Okay, understood.
Customer Reply
now its gone blank
Follow these steps, please:
1. Turn on Echo: Plug the included power adapter into Echo and then into a power outlet.
The light ring on Echo turns blue, and then orange.
Let me know how everything is going.
1. Turn on Echo: Plug the included power adapter into Echo and then into a power outlet.
The light ring on Echo turns blue, and then orange.
Let me know how everything is going.
Customer Reply
i have just asked it to play but still saying connect to alexa app.
Please follow these steps:
1. In the Alexa app, select the "Settings" button from the Menu.
2. Select "Set up a new device".
3. Select your Wi-Fi network, enter the network password Please, keep me posted.
1. In the Alexa app, select the "Settings" button from the Menu.
2. Select "Set up a new device".
3. Select your Wi-Fi network, enter the network password Please, keep me posted.
Customer Reply
hang on a minute
Okay, take your time :)
Customer Reply
still trying
Okay, take your time, but, please, keep me posted.
Customer Reply
ok
finaly got connection.thanks alot.
finaly got connection.thanks alot.
Anytime! 😄
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
no thankyou.
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
We are available 24/7, you can refer your questions anytime. Have a nice one!
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