Hello, thank you for using Howly.
Customer Reply
it literally jumps around during the spin cycle. It has even put a hole in the floot
It's a washer dryer combo
It's a washer dryer combo
Can you please specify both the brand and the model of your device?
Customer Reply
LG inverter direct drive thinq
WM3555H*A
WM3555H*A
Do you use the Wash+Drycycle option?
Customer Reply
I've tried using the dryer side but it tries to wash and dry
Okay, I see
Customer Reply
I just put it on normal on the dry side. It's thinking
Do you use the Wash+Drycycle option?
Customer Reply
It just said 1 hour and it's washing again
No
No
Noted
Please, try to perform a DRY ONLY cycle:
1. Press the POWER button to turn on the washer.
2. Press the DRY button until the desired dry level or time is selected.
3. Press the START/PAUSE button to begin the cycle.
Please, try to perform a DRY ONLY cycle:
1. Press the POWER button to turn on the washer.
2. Press the DRY button until the desired dry level or time is selected.
3. Press the START/PAUSE button to begin the cycle.
Customer Reply
It has started the wash cycle
Hit pause and what then?
When I drain and spin it literally walks across the floor
Like I said it has put a hole in the floor.
Hit pause and what then?
When I drain and spin it literally walks across the floor
Like I said it has put a hole in the floor.
Have you tried resetting it?
Customer Reply
Power off?
Here's how to do it:
1. Unplug the appliance.
2. Hold the power/start button down for five seconds.
3. Then hold the play/pause button down for five seconds.
4. Plug the machine back in and turn it on. Run an empty cycle to check if it works.
1. Unplug the appliance.
2. Hold the power/start button down for five seconds.
3. Then hold the play/pause button down for five seconds.
4. Plug the machine back in and turn it on. Run an empty cycle to check if it works.
Customer Reply
Doing it now. Be right back
I can't reach the plug in and I'm dragging people out to help me. How's your night? Lol
I can't reach the plug in and I'm dragging people out to help me. How's your night? Lol
Oh so sorry. Well mine is quite okay, thanks
Let me know once you get that plug
Let me know once you get that plug
Customer Reply
He's coming now
Ok here we go
Ok here we go
Okay, good
Customer Reply
It started washing again
Alright, got it
Customer Reply
I'm doing it again
It reset. What setting should I choose?
It reset. What setting should I choose?
Do you mean for the Dry only option?
Customer Reply
No. Are you wanting me to choose wash and dry?
The instructions say run an empty cycle
The instructions say run an empty cycle
Yes, do so please
Customer Reply
I did and it says 6:42
6 hours?
6 hours?
Not supposed to be this long
Do you see any symbols next to it?
Do you see any symbols next to it?
Customer Reply
I'll take a pic
Okay
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 1835324
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2050278
Type: image/jpeg
Size: 1835324
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2050278
Pick please option Speed wash
Customer Reply
It's definitely counting down
Check please my question above.
Did you pick that option?
Did you pick that option?
Customer Reply
? I just selected wash dry and hit start
What should I do
What should I do
Does it started working?
Customer Reply
Yes
Press on Pause option
Button with II
Button with II
Customer Reply
Done
How many hours does it show now?
Customer Reply
6 hrs 29 min
Tell me please after you pressed II did it stop washing?
Customer Reply
Yes
Try please switching modes, BUT do not press start, only switching modes. And tell me please if it changes time.
Tell me please if it changes time.
Tell me please if it changes time.
Customer Reply
Yes it does
Pick please Drain Spin.
Customer Reply
Yes
Now please press Start.
Tell me please if it has started with new time.
Tell me please if it has started with new time.
Customer Reply
It's doing it and yes
Tell me please the time.
Customer Reply
Let's see if it dances again
14 min
14 min
Good.
It should only dry within 14 minutes.
You can stay in this chat and tell me please how all it be going.
It should only dry within 14 minutes.
You can stay in this chat and tell me please how all it be going.
Customer Reply
Yes. I will need to know how to dry then.
So how do I adjust the wSh/dry feature?
Time wise
So how do I adjust the wSh/dry feature?
Time wise
For now, please tell me, do you have clothing inside of it?
Customer Reply
Not now but for later
No. I took them out
It's not jumping!!!!!
No. I took them out
It's not jumping!!!!!
Sorry, what jumping?
Customer Reply
Spin cycle. Before it would walk during the spin
Bucking bronco
Bucking bronco
Does the time goes backwards?
Customer Reply
Yes
Wait please till it finished the process.
Customer Reply
Will do
1 min left
Done
1 min left
Done
Good.
Turn off the washer.
Turn off the washer.
Customer Reply
done
Good.
Turn it please on and make a photo of pannel.
Do not touch any buttons besides turn on
Turn it please on and make a photo of pannel.
Do not touch any buttons besides turn on
Customer Reply
Visitor uploaded:image.jpg
Type: image/jpeg
Size: 2072929
Type: image/jpeg
Size: 2072929
Thanks.
Stil do not touch buttons.
Go directly to the dryer knob.
Select your dryer cycle.
Press the Spin Speed selection button until all the indicator lights turn off.
This will turn off the spin cycle. Then press Start.
Can you please follow steps above?
Stil do not touch buttons.
Go directly to the dryer knob.
Select your dryer cycle.
Press the Spin Speed selection button until all the indicator lights turn off.
This will turn off the spin cycle. Then press Start.
Can you please follow steps above?
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2098740
Can I press start
Done
Type: image/jpeg
Size: 2098740
Can I press start
Done
Press Dry
Did you press it?
First steps were
Go directly to the dryer knob.
Select your dryer cycle.
Tell me please how is it going?
Did you press it?
First steps were
Go directly to the dryer knob.
Select your dryer cycle.
Tell me please how is it going?
Customer Reply
I did. I hit no spin and start. It's trying to wash again
I stopped it
I stopped it
Okay.
Turn it off again.
Turn on.
Turn it off again.
Turn on.
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2158834
Done
Blank screen
Type: image/jpeg
Size: 2158834
Done
Blank screen
good.
Go directly to the dryer knob.
Select your dryer cycle.
Press on DRY option.
On the right pannel
Go directly to the dryer knob.
Select your dryer cycle.
Press on DRY option.
On the right pannel
Customer Reply
Done 30 minutes
Press start?
Press start?
Yes.
Tell me please did time change?
Also you had to turn spin off.
Just like before
Go directly to the dryer knob.
Select your dryer cycle.
Press the Spin Speed selection button until all the indicator lights turn off.
This will turn off the spin cycle. Then press Start.
Select the keyboard key
Tell me please did time change?
Also you had to turn spin off.
Just like before
Go directly to the dryer knob.
Select your dryer cycle.
Press the Spin Speed selection button until all the indicator lights turn off.
This will turn off the spin cycle. Then press Start.
Select the keyboard key
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 1908413
Touchdown!!!!!!! Can I put my wet clothes in now?
I'll just pause and add
Type: image/jpeg
Size: 1908413
Touchdown!!!!!!! Can I put my wet clothes in now?
I'll just pause and add
Do you mean you added cloth?
Customer Reply
I want to
You should not.
Only before all that process again.
So now turn it off.
Then turn on.
Put cloth and I will tell you steps again.
Okay?
Only before all that process again.
So now turn it off.
Then turn on.
Put cloth and I will tell you steps again.
Okay?
Customer Reply
It's shutting down
Correct.
Tell me please after you will put cloth.
Tell me please after you will put cloth.
Customer Reply
Done
Press DRY button.
It is flashing?
It is flashing?
Customer Reply
I held it and did 30
Good.
Press the Spin Speed selection button until all the indicator lights turn off.
Then press Start.
Press the Spin Speed selection button until all the indicator lights turn off.
Then press Start.
Customer Reply
Nope
High or ex high. Starting over
High or ex high. Starting over
Sorry, what do you mean by that?
Customer Reply
Spin would o ly pick hi and xtr hi
Power off. Power on
Power off. Power on
Spin off
Then press start.
Then press start.
Customer Reply
Nope
It tried to wash and I stopped it
Power on
Dry? Or spin next
It tried to wash and I stopped it
Power on
Dry? Or spin next
Clarify me please what did you mean by "power off and on?
Customer Reply
I've turned on the power. Next step
Press DRY
Till it shows 30
Then make me please a photo
Till it shows 30
Then make me please a photo
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2235169
Type: image/jpeg
Size: 2235169
Press Start.
Customer Reply
What about no spin?
Try please without it.
Cause last time you said it did not work.
Cause last time you said it did not work.
Customer Reply
Done waiting for a countdown
Got it.
Tell me please how it is going.
Tell me please how it is going.
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 1979303
Type: image/jpeg
Size: 1979303
Does it work now?
Customer Reply
Hallelujah praise the Lord! We are finally drying a load of laundry!!!! You and I both need a break!!! Thank you
Tell me please did you remember what to do next time?
Customer Reply
Yes!
Great.
I am so pleased to see your issue got resolved!
I am so pleased to see your issue got resolved!
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