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How do I add closed captions to Paramount plus?
Short summary:
- Start playing the video you want to watch on Paramount+.
- If you see a "CC" button located on the bottom right corner of the video player, click on it and select the language of the closed captions you want to use.
- If you don't see a "CC" button, sign in to your Paramount+ account and click on your profile icon located on the top right corner of the page. Select "Account Settings" from the drop-down menu.
- If you don't have a profile icon, find the "CC" button on your remote control and press it while the video is playing.
- If you're still unable to find the "CC" button or closed captions are not appearing, try turning off your TV and turning it back on again.
- Start watching the video and press the "CC" button on your remote control. If you don't see a "CC" button on your remote, press the "Menu" button and navigate to the "Settings" or "Setup" menu. Look for an option related to closed captions or subtitles, and turn it on.
Note: Not all content on Paramount+ has closed captions available.
Hello, thank you for using Howly.
- Start playing the video you want to watch on Paramount+.
- Click on the "CC" button located on the bottom right corner of the video player.
- Select the language of the closed captions you want to use.
there is no cc button
What do you see there?
Nothing
Let's try to enable via settings, *****!
- Sign in to your Paramount+ account.
- Click on your profile icon located on the top right corner of the page.
- Select "Account Settings" from the drop-down menu.
I don’t have a profile icon
What do you see on the screen now?
edit profiles
Do you have your remote control nearby?
yes
Please try to find "CC" button there.
found it
Now, please run the video you want to watch and press that "cc" button on remote.
trying to get out of edit profile
Click on "save" button, please.
can’t get out of edit profiles
Please find the "save" or "edit" button on the screen, *****.
Found edit
Click on it, this will return you back.
i clicked save, it just takes me back to edit
Please turn off the tv and turn it on again.
ok I have the intro screen
Good, please run the video you want to watch.
ok I have a watch now button
Good, start watching the video and then click on the "cc" button on your remote.
it just muted the audio
Are you pressing the correct button?
it’s a horizontal button, cc is written below it. There is also a +\- and up/down arrows
Do you see on the remote something like "Subtitle," or "Sub."?
no nothing like that
Please pause the video and tell me what you see there.
white rectangle in the upper right corner, and the time tracker below
Please go ahead with watching the video and check if cc are there.
cc are not there
If you are seeing a white rectangle in the upper right corner of the video player it is possible that the closed captions or subtitles are enabled, and they are blocking part of the screen.
i was previously able to go to settings > closed captions and pick font size, etc, but then cc never appeared
Please go to the settings first.
ok i’m in settings
Now, please go to "closed captions".
ok I’m there
What do you see there?
options for font size, color, etc
Do you see any toggle like "closed captions"?
no
Not all content on Paramount+ has closed captions available.
Let's try to check on the another video.
starting another video
no cc
- Press the "Menu" button on your TV remote control.
- Navigate to the "Settings" or "Setup" menu.
- Look for an option related to closed captions or subtitles. It may be called "CC," "Subtitles," or "Language."
Found caption- off
Turn it on, please.
ok switched it to on
Please check if it's working.
It’s on!!
Thanks very much for your help, I appreciate your diligence!
It's a pleasure to help you, *****!
Is there anything else I can do for you today?
No, that’s all I needed - cc is very important for me!
Have a great evening!
Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!
goodbye!
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