Updated: April 28, 2023
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by Sofiia Tsiunyk
Tech Expert & Writer
428 resolved issues

How do I add closed captions to Paramount plus?

Short summary:

  1. Start playing the video you want to watch on Paramount+.
  2. If you see a "CC" button located on the bottom right corner of the video player, click on it and select the language of the closed captions you want to use.
  3. If you don't see a "CC" button, sign in to your Paramount+ account and click on your profile icon located on the top right corner of the page. Select "Account Settings" from the drop-down menu.
  4. If you don't have a profile icon, find the "CC" button on your remote control and press it while the video is playing.
  5. If you're still unable to find the "CC" button or closed captions are not appearing, try turning off your TV and turning it back on again.
  6. Start watching the video and press the "CC" button on your remote control. If you don't see a "CC" button on your remote, press the "Menu" button and navigate to the "Settings" or "Setup" menu. Look for an option related to closed captions or subtitles, and turn it on.

Note: Not all content on Paramount+ has closed captions available.

author
Top answer

Hello, thank you for using Howly.

  • Start playing the video you want to watch on Paramount+.
image
  • Click on the "CC" button located on the bottom right corner of the video player.
  • Select the language of the closed captions you want to use.
Customer Replay

there is no cc button

author

What do you see there?

Customer Replay

Nothing

author
Top answer

Let's try to enable via settings, *****!

  • Sign in to your Paramount+ account.
  • Click on your profile icon located on the top right corner of the page.
  • Select "Account Settings" from the drop-down menu.
Customer Replay

I don’t have a profile icon

banner 3
author

What do you see on the screen now?

Customer Replay

edit profiles

author

Do you have your remote control nearby?

Customer Replay

yes

author

Please try to find "CC" button there.

Customer Replay

found it

banner 6
author

Now, please run the video you want to watch and press that "cc" button on remote.

Customer Replay

trying to get out of edit profile

author

Click on "save" button, please.

Customer Replay

can’t get out of edit profiles

author

Please find the "save" or "edit" button on the screen, *****.

Customer Replay

Found edit

banner 9
author

Click on it, this will return you back.

Customer Replay

i clicked save, it just takes me back to edit

author

Please turn off the tv and turn it on again.

Customer Replay

ok I have the intro screen

author

Good, please run the video you want to watch.

Customer Replay

ok I have a watch now button

author

Good, start watching the video and then click on the "cc" button on your remote.

Customer Replay

it just muted the audio

author

Are you pressing the correct button?

Customer Replay

it’s a horizontal button, cc is written below it. There is also a +\- and up/down arrows

author

Do you see on the remote something like "Subtitle," or "Sub."?

Customer Replay

no nothing like that

author

Please pause the video and tell me what you see there.

Customer Replay

white rectangle in the upper right corner, and the time tracker below

author

Please go ahead with watching the video and check if cc are there.

Customer Replay

cc are not there

author

If you are seeing a white rectangle in the upper right corner of the video player it is possible that the closed captions or subtitles are enabled, and they are blocking part of the screen.

Customer Replay

i was previously able to go to settings > closed captions and pick font size, etc, but then cc never appeared

author

Please go to the settings first.

Customer Replay

ok i’m in settings

author

Now, please go to "closed captions".

Customer Replay

ok I’m there

author

What do you see there?

Customer Replay

options for font size, color, etc

author

Do you see any toggle like "closed captions"?

Customer Replay

no

author

Not all content on Paramount+ has closed captions available.
Let's try to check on the another video.

Customer Replay

starting another video
no cc

author
Top answer
  • Press the "Menu" button on your TV remote control.
  • Navigate to the "Settings" or "Setup" menu.
  • Look for an option related to closed captions or subtitles. It may be called "CC," "Subtitles," or "Language."
Customer Replay

Found caption- off

author

Turn it on, please.

Customer Replay

ok switched it to on

author

Please check if it's working.

Customer Replay

It’s on!!
Thanks very much for your help, I appreciate your diligence!

author

It's a pleasure to help you, *****!
Is there anything else I can do for you today?

Customer Replay

No, that’s all I needed - cc is very important for me!
Have a great evening!

author

Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!

Customer Replay

goodbye!

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