Updated: March 24, 2023
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by Jahed Torres
Tech Expert & Writer
832 resolved issues

Every time I go into playback or rewind the sound goes into stutter or hic up

how can I fix this problem

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!
Could you please clarify, if you are talking about some device or software?
I would appreciate any additional details that you could provide.

Customer Replay

google smart tv

Understood.
Are you watching a video on youtube or on another service?

Customer Replay

sky tv or even on catch-up tv

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Got it.
Are you using the sky box?

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Customer Replay


yes but even when sky box is off it still hic ups on the tv whrn rewind or on catch up

Have you tried unplugging your TV from the wall outlet for some time?

Customer Replay

yes would the internet speed matter

Yes, the video quality depends on your internet connection quality.
Please try to restart your Wi-Fi router.

Customer Replay

the broadband is fibre broadband

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Ok, but your TV is connected with Wi-Fi, isn't it?

Customer Replay

yes

Got it, have you already restarted the router?

Customer Replay

yes

Try to play any video now, please.

Customer Replay

yes

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How is the video quality now?

Customer Replay

looks like its working

Perfect!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

thanks if it happens again I will get ask for your help again

I am so pleased to see your issue got resolved!

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