Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Could you please clarify, if you are talking about some device or software?
I would appreciate any additional details that you could provide.
Could you please clarify, if you are talking about some device or software?
I would appreciate any additional details that you could provide.
Customer Reply
google smart tv
Understood.
Are you watching a video on youtube or on another service?
Are you watching a video on youtube or on another service?
Customer Reply
sky tv or even on catch-up tv
Got it.
Are you using the sky box?
Are you using the sky box?
Customer Reply
yes but even when sky box is off it still hic ups on the tv whrn rewind or on catch up
Have you tried unplugging your TV from the wall outlet for some time?
Customer Reply
yes would the internet speed matter
Yes, the video quality depends on your internet connection quality.
Please try to restart your Wi-Fi router.
Please try to restart your Wi-Fi router.
Customer Reply
the broadband is fibre broadband
Ok, but your TV is connected with Wi-Fi, isn't it?
Customer Reply
yes
Got it, have you already restarted the router?
Customer Reply
yes
Try to play any video now, please.
Customer Reply
yes
How is the video quality now?
Customer Reply
looks like its working
Perfect!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
thanks if it happens again I will get ask for your help again
I am so pleased to see your issue got resolved!
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