Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Could you please clarify, if you are talking about some device or software?
I would appreciate any additional details that you could provide.
google smart tv
Understood.
Are you watching a video on youtube or on another service?
sky tv or even on catch-up tv
Got it.
Are you using the sky box?
yes but even when sky box is off it still hic ups on the tv whrn rewind or on catch up
Have you tried unplugging your TV from the wall outlet for some time?
yes would the internet speed matter
Yes, the video quality depends on your internet connection quality.
Please try to restart your Wi-Fi router.
the broadband is fibre broadband
Ok, but your TV is connected with Wi-Fi, isn't it?
yes
Got it, have you already restarted the router?
yes
Try to play any video now, please.
yes
How is the video quality now?
looks like its working
Perfect!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
thanks if it happens again I will get ask for your help again
I am so pleased to see your issue got resolved!
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