- Apps
- Type
- Issue
- Name
- Most popular
- Computers
- Electronics & Household
- Type
- Brand
- Series
- Issue
- Gadgets
- Type
- Brand
- Series
- Issue
- Networks
- Type
- Brand
- Issue
- Most popular
- Smartphones
- Brand
- Series
- Issue
- Most popular
- Can I fix a cracked phone screen with toothpaste?
- Google temporary hold. What should I do if I encounter a temporary hold?
- How to fix the red eye on iPhone
- How to Charge a Phone With a Broken Charger Port?
- How to change a phone number on Samsung account
- How to fix water damaged iPhone
- Protect Your Android Phone from Hackers
- Tablets
- Brand
- Series
- Issue
- Most popular
- Wellness & Beauty
- Finance
Electronics & Household, Home network, Smart home devices issues, Smart TV issues
Every time I go into playback or rewind the sound goes into stutter or hic up
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Could you please clarify, if you are talking about some device or software?
I would appreciate any additional details that you could provide.
google smart tv
Understood.
Are you watching a video on youtube or on another service?
sky tv or even on catch-up tv
Got it.
Are you using the sky box?
yes but even when sky box is off it still hic ups on the tv whrn rewind or on catch up
Have you tried unplugging your TV from the wall outlet for some time?
yes would the internet speed matter
Yes, the video quality depends on your internet connection quality.
Please try to restart your Wi-Fi router.
the broadband is fibre broadband
Ok, but your TV is connected with Wi-Fi, isn't it?
yes
Got it, have you already restarted the router?
yes
Try to play any video now, please.
yes
How is the video quality now?
looks like its working
Perfect!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
thanks if it happens again I will get ask for your help again
I am so pleased to see your issue got resolved!
No comments yet...
What about starting a discussion? Be the first to share your thoughts!
