Updated: April 03, 2023
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by Anna Chernetska
Tech Expert & Writer
712 resolved issues
Verified Expert in:
Smartphones, Tablets, Apps, 4G/5G issues

Can you help with Skype?

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Can you please explain the issue in detail?

Customer Replay

sure, had Skype but did not use it for a while. when I started again it was no longer valid or out dated. try to start a new one but got confused and my old name no longer works. what I like to do is eliminate everything of my lap top and start from scratch. because now I am confused with pass words and to start.


Okay, got it
When you try to log in with your new account, it's not working either?
What does it say?

Customer Replay

its asked for a pw but what ever I try its not working I don't know the new pw.

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Okay, does it have an option to reset it?

Customer Replay

I could not find it anywhere

It should be a clickable link something like forgot the password

Customer Replay

I can try that, an other question is I can not delete a contact when I want too

Okay, let's try to log in first
After you enter you email on log in page, click on Forgot the password
Are you there?

Customer Replay

waiting for code to chance pw

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Let me know if you have questions with that

Customer Replay

pw is changed

Log in with a new PW

Customer Replay

I am in

What other question did you have?

Customer Replay

I Guess all is ok now

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Customer Replay


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