Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Nice to meet you, *****!
Can you please explain the issue in detail?
sure, had Skype but did not use it for a while. when I started again it was no longer valid or out dated. try to start a new one but got confused and my old name no longer works. what I like to do is eliminate everything of my lap top and start from scratch. because now I am confused with pass words and to start.
Okay, got it
When you try to log in with your new account, it's not working either?
What does it say?
its asked for a pw but what ever I try its not working I don't know the new pw.
Okay, does it have an option to reset it?
I could not find it anywhere
It should be a clickable link something like forgot the password
I can try that, an other question is I can not delete a contact when I want too
Okay, let's try to log in first
After you enter you email on log in page, click on Forgot the password
Are you there?
waiting for code to chance pw
Let me know if you have questions with that
pw is changed
Log in with a new PW
I am in
What other question did you have?
I Guess all is ok now
Thank you for chatting with us today!
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