Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
What device do you have this issue with?
What device do you have this issue with?
Customer Reply
tv, Roku player, connected to DVD PLAYER
Okay I got it
Could you please tell me when and how did the problem occur?
Could you please tell me when and how did the problem occur?
Customer Reply
My husband shut off tv last night. Just turned tv on now, inky getting a pink screen
Okay I understood, *****
Did you try to restart Roku and after again restart TV?
Did you try to restart Roku and after again restart TV?
Customer Reply
I tried unplugging Roku
Okay
Still the pink screen?
Still the pink screen?
Customer Reply
yes
Could you make a photo please a send me, please
To attach your photo to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.
To attach your photo to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3341691
Type: image/jpeg
Size: 3341691
Thank you, *****
Check these points, please
1. The video cable is not connected properly or the cable is faulty
2. Check that the video cable is firmly connected to the back of your Roku player and to the HDMI or
composite connector on the TV.
3. If you have a Roku Streaming Stick, then make sure it is firmly connected to the HDMI connector on your TV.
4. If you can, check to see if you have a faulty cable by connecting your Roku player with a different cable.
Check these points, please
1. The video cable is not connected properly or the cable is faulty
2. Check that the video cable is firmly connected to the back of your Roku player and to the HDMI or
composite connector on the TV.
3. If you have a Roku Streaming Stick, then make sure it is firmly connected to the HDMI connector on your TV.
4. If you can, check to see if you have a faulty cable by connecting your Roku player with a different cable.
Customer Reply
I’ve checked all the cables and plugs
okay I got it
If you can, try connecting the Roku player to a different television to see if the problem is with your Roku player or the TV.
If you can, try connecting the Roku player to a different television to see if the problem is with your Roku player or the TV.
Customer Reply
I connected to my tv and it was fine
I now have tv back.
Regular Roku home screen
I now have tv back.
Regular Roku home screen
Ok, can you please try to stream something? Is there the same error?
Customer Reply
no.
Ok, so the issue is solved, did I get you right?
Customer Reply
Yes.
Maybe you have any additional questions I can help you with?
Customer Reply
All set, thanks
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
We are available 24/7, you can refer your questions anytime. Have a nice one!
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