Updated: March 16, 2023
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by Maksym Prykhodchenko
Tech Expert & Writer
492 resolved issues
Verified Expert in:
Smartphones, Gadgets, Laptops issues

All I have is a pink screen, cant get picture

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
What device do you have this issue with?

Customer Replay

tv, Roku player, connected to DVD PLAYER


Okay I got it
Could you please tell me when and how did the problem occur?

Customer Replay

My husband shut off tv last night. Just turned tv on now, inky getting a pink screen

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Okay I understood, *****
Did you try to restart Roku and after again restart TV?

Customer Replay

I tried unplugging Roku

Still the pink screen?

Customer Replay


Could you make a photo please a send me, please
To attach your photo to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.

Customer Replay

Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3341691

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Thank you, *****
Check these points, please

  1. The video cable is not connected properly or the cable is faulty
  2. Check that the video cable is firmly connected to the back of your Roku player and to the HDMI or
    composite connector on the TV.
  3. If you have a Roku Streaming Stick, then make sure it is firmly connected to the HDMI connector on your TV.
  4. If you can, check to see if you have a faulty cable by connecting your Roku player with a different cable.
Customer Replay

I’ve checked all the cables and plugs

okay I got it
If you can, try connecting the Roku player to a different television to see if the problem is with your Roku player or the TV.

Customer Replay

I connected to my tv and it was fine
I now have tv back.
Regular Roku home screen

Ok, can you please try to stream something? Is there the same error?

Customer Replay


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Ok, so the issue is solved, did I get you right?

Customer Replay


Maybe you have any additional questions I can help you with?

Customer Replay

All set, thanks

Thank you for chatting with us today!
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