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Alexa is not responding
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
What troubleshooting have you done so far?
RESET AND RESTART, I AM NOT COMPUTER SAVVY---KEEP THAT IN MIND PLEASE.
Okay, got it.
Are you using the power adapter that was included with the device?
NO SUCH THING CAME WITH THIS UNIT.
What did come with it?
A SKY BLUE BALL AND COMPUTER WIRE AND VERY LIMITED INSTUCTIONS.
When did you install the device?
ABOUT 2 WEEKS AGO AND LISTENED TO LOTS OF XMAS MUSIC. BUT WHEN I INSTALLED THE MISSION BATTERY BASE IT DOES NOT WORK.
THEREHIS A RED LIGHT ON UNDER THE BALL
When you see a red light on an Echo device it usually means the device can't hear you. That could mean the microphone isn't working or has been turned off. Alexa will no longer listen to your commands until the microphone has been turned back on.
It's an easy fix to get your microphone set back up with your Amazon Echo. A microphone button is located on the top of the Echo that you can press to enable and disable the feature. If the microphone has been disabled in this way, the button will also be lit up with a red light.
SO DO I PRESS THE RED BUTTON ON TOP?
Yes, *****.
Please, keep me posted.
OK RED LITE IS OFF---BUT I AM LISTENING TO SIRIUS XM ON MY COMPUTER. DOES THAT INTERFER WITH ALEXA TUNING TO SIRIUS XM???????
Ask Alexa something. Turn the volume on your computer down and ask Alexa something like "Alexa, do you hear me?"
YES SHE CAN HEAR ME!!!
Great!
Now, you know that if the device has a red light, the microphone is most probably off.
I am so pleased to see your issue got resolved!
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