Spotify USA charge troubleshooting: how to the fix problems

Updated: May 12, 2023
6 min read
Spotify USA charge troubleshooting: how to the fix problems
by Anna Chernetska
Tech Expert & Writer
Checked by
Quality Control team

Spotify is a popular music streaming service. But sometimes, users have problems with the subscription. So let's figure out how to eliminate them and what to do if you have extra dollars written off. If you encounter any difficulty with Spotify, you can contact Howly experts, ready to help you 24/7.

Before we start

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What does Spotify cost: types of subscriptions

The Spotify service has several types of subscriptions. Here is the answer to the question: “How much is Spotify Premium”:

  • The individual is $9.99 per month for one account.
  • The Duo costs $12.99 per month for two accounts.
  • The family tariff is $15.99 per month for six accounts.
  • The Student costs $4.99 per month for one account.
Spotify USA charge troubleshooting

You can try each Spotify subscription for free for one month. Also, you can listen to music without a subscription but with ads while listening.

Spotify charges on my credit card: what to do?

Spotify USA charge troubleshooting

Often users complain that the Spotify service writes off extra money. So what to do to solve such a problem?

If you didn't buy a paid plan, and the money is debited, go to your account and check if you have a Premium subscription selected. If selected, cancel. Sometimes users subscribe to a paid package and forget about it in a month.

If you were charged incorrectly, don't hesitate to contact Spotify support and then your bank for a refund.

If you didn't subscribe to Spotify Premium but see a payment for Spotify USA on your bank statement, someone may have gotten hold of your card details, and you've been scammed. In this case, you need to contact the service support service to cancel your account urgently and to the bank to renew the card.

Spotify USA charge troubleshooting

Sometimes situations arise when it is not you who subscribed to Spotify but a member of your family. And you may not know anything about it at all. Therefore, check who could have used your card if you see any unwanted payments.

It also happens that two accounts are registered to one email. In this case, Spotify may be charged multiple times. If you notice such a problem, write an email to the support service. They usually fix the problem and renew your subscription based on the paid months.

Spotify double charge

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Typically, Spotify's subscription fee comes once a month. If you see charges for the second time in one month, there may be several reasons:

  • Perhaps you have decided to change your data plan. In this case, you may get a bill slightly earlier than the end of the previous paid period. Don't worry, you'll be charged as usual once a month.
  • The first payment was not approved by the bank and Spotify did not receive the money. Sometimes the Spotify USA card charge may not go through due to insufficient funds in the account or malfunctions in the bank system. In this case, the company makes a second debit.
  • You might not be using the account by yourself but with friends or family members. They might have signed up for a new plan for which the payment was deducted.
  • You may be using more than one account and have been charged first for the first one and then purchase for the second one.

If you still can't determine the reason for the deduction, contact the company support team.

Spotify charged while you don’t use it

Did you see a Spotify premium charge on your bank account without using a Spotify subscription? You may have accidentally signed up for a Premium subscription from your account. If you're sharing an account with friends or family, check with them to see if they've signed up for a premium subscription. To check this, log into your Spotify account and go to Settings. Here you should select the Subscriptions tab and find out your subscription plan. If you did accidentally subscribe to a premium subscription, you can easily cancel it in the same tab.

If it's not because of an accidental subscription, and you can't determine why it was charged, contact platform support.


How to disable paid Spotify subscription?

To do this, you need to go to your account, the Subscription section, find Spotify pricing options, and remove the paid subscription.

What if I unsubscribed and still get Spotify charges?

Contact the customer support service or write to Howly specialists in this case. We will help you find the cause.

What if I see Spotify USA 877-7781161 NY on my bank statement?

Most likely, you have encountered a scam. Contact Howly specialists. They will help you figure it out.

What does Spotify charge look like

If you decide to sign up for a Premium Plan, you can first take advantage of a 3-month trial period. Then, you will be charged a monthly Spotify 9.99 charge.

When does Spotify Premium charge

Usually, Spotify charges on credit card once a month after your trial period ends. After you subscribe, you will be charged on the same day every month. You can see the withdrawal date in the Account Settings.

How do Howly experts work?

To help with a problem with Spotify or another service, our experts will promptly answer your questions via live chat. Write to them, describe your questions, and get detailed instructions on how to fix everything. They will help quickly and efficiently.

Therefore, if you are charged extra funds and music does not work on Spotify, write to Howly experts.

Howly expert is ready to help you with your Website problem


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So easy to follow! 👍
Brandon James
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This article was helpful, I'm new to Spotify!
Sarah Johnson
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The instructions were straightforward and easy to follow.
Elizabeth Davis
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God bless you guys
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I had been having trouble with my Spotify USA charge for weeks, but this article helped me fix it in just a few minutes. Thank you!
Michael Brown
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The instructions were not clear and did not help me fix anything.
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This article was very helpful in resolving my issue. The instructions were clear and easy to follow.
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I appreciated the detailed steps in this article. They were specific to the issue I was having and helped me resolve it quickly.
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This article provided a good overview of the issue.
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I am so grateful for this guide! 🙏
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This article was a lifesaver! I had been having trouble with my Spotify USA charge and couldn’t find a solution anywhere else.
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Great article! 🎉
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Thank you! 🙏
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Thank you for this article, it really helped me!
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Saved the day! 💯
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I am so grateful for this article. It helped me fix my Spotify USA charge problem in no time.
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still get problems with my spotify, is apple music better?
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This article was not specific enough to my problem and did not provide a solution.
Olivia Smith
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this article did not help me resolve my issue
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The steps were clear and easy to follow.

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