How to contact eBay customer service

Updated: May 19, 2023
6 min read
How to contact eBay customer service
by Sofiia Tsiunyk
Tech Expert & Writer
Checked by
Quality Control team

If you're an eBay user, there are several reasons why you might need to contact eBay support, such as issues with a purchase, questions about your account, or technical difficulties. To help you navigate the process, we've put together a guide on how to contact eBay customer service. Read on to learn about your options and find the best way to get in touch.

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eBay customer service contact options

eBay provides multiple options for customers to contact their customer service team, including phone, email, live chat, and social media. The following are the details of each option:


eBay customer service is available by phone from Monday to Friday, between 5:00 AM and 10:00 PM Pacific Time, and on weekends between 6:00 AM and 6:00 PM Pacific Time. Customers can call eBay customer service at 1-866-540-3229. The phone number is toll-free in the United States and Canada.


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Customers can contact eBay customer service via email by filling out an online form on the eBay website. The form is available under the "Contact Us" section. The form requires customers to provide name, email, phone number, and a description of their issue. Once the form is submitted, customers can expect a response within 24-48 hours.

Live chat

eBay offers a live chat option for customers to contact their customer service team. The live chat option is available 24/7 on the eBay website. Customers can access the live chat feature by clicking on the "Contact Us" link at the bottom of any eBay webpage and then selecting "Chat with us." After starting the chat, customers will be connected with an eBay representative who can help them with their issue.

Social media

eBay has a presence on various social media platforms, including Facebook, Twitter, and Instagram. By sending a direct message or leaving a comment on eBay's official social media accounts, customers may get in touch with the company's customer support representatives on these platforms. The response time on social media may vary depending on the volume of messages eBay receives, but customers can generally expect a response within a few hours.

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As an eBay user, you may encounter issues that require the assistance of customer service. However, contacting eBay customer service can sometimes be a frustrating experience. To help you get the help you need faster, we have compiled some useful tips for contacting eBay customer service. Here are some tips to prepare before contacting eBay customer service:

  1. Check the eBay Help Center: Before contacting customer service, check the eBay Help Center to see if your question or issue has already been addressed. The Help Center has a wealth of information on eBay policies, procedures, and common issues.
  2. Have your account information ready: When contacting customer service, have your eBay username, email address, and order number (if applicable) ready.
  3. Be clear and concise: When describing your issue, be clear and concise. Provide as much detail as possible, but avoid rambling or going off-topic. This will help the representative understand your issue and provide an appropriate solution.
  4. Be polite and patient: Remember that the customer service representative is there to help you. Be polite and patient, even if you are frustrated. Avoid using profanity or being rude, as this will only make the situation worse.
  5. Take notes: During your conversation with the customer service representative, take notes on what was discussed, including the representative's name and any reference numbers. This will help you keep track of the conversation and follow up if necessary.


What is the phone number for eBay customer service?

The phone number for eBay customer service is 1-866-540-3229. You can call this number from Monday to Friday, 5 am to 10 pm PT, and on weekends from 6 am to 6 pm PT.

How can I send an email to eBay customer service?

The following methods exist for contacting eBay Customer Service. Select the contact button at the bottom of any eBay Help article by scrolling down. Email to get in contact.

Can I use social media to reach eBay customer service?

Yes, you can. You can send a message to eBay's official Facebook or Twitter account, and a representative will respond to your inquiry.

Is there a live chat option for eBay customer service?

Yes, there is a live chat option for eBay customer service. You can access it by clicking on the "Help & Contact" button on the eBay website and selecting the "Chat with us" option. The live chat is available from Monday to Friday, 5 am to 10 pm PT.


By following these tips, you can make your experience with eBay customer service more efficient and effective. Remember, eBay customer service is there to help you, so don't hesitate to reach out if you need assistance.

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