How to contact a seller on Amazon

Updated: May 19, 2023
6 min read
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How to contact a seller on Amazon
author
by Maksym Prykhodchenko
Tech Expert & Writer
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Quality Control team

As an Amazon customer, it may be necessary to contact a seller for various reasons such as inquiries or concerns about a product. In this response, We will outline the different ways you can contact a seller on Amazon.

Before we start

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From the seller's about page

If you want to contact a seller on Amazon, the first method you can use is to visit the product page and click on the seller's name under the product name. This will take you to the seller's About page where you can find their contact information. Once on the About page, you can click on the "Ask a question" button to send a message directly to the seller. This is a simple and effective way to contact a seller, and you can expect to receive a response within a few hours or days depending on the seller's responsiveness. If you have specific questions about a product, you can also read the seller's product description and reviews to get a better understanding of what to expect before making a purchase.

From the orders page

To contact a seller on Amazon from the Orders page, follow these steps:

  1. Go to your Orders page.
  2. Find the order you want to contact the seller about.
  3. Click on the "Contact seller" button next to the order.

This will take you to a page where you can write a message to the seller regarding the order. It is important to provide as much detail as possible so that the seller can understand your concern or inquiry. Once you have written your message, click on the "Send email" button to send the message to the seller. You can also track your message in your Amazon Messages inbox and receive notifications when the seller responds. This method is particularly useful if you have already placed an order with the seller and need to inquire about the status of the delivery or any other issues related to the order.

Reading and replying to messages

To read and reply to messages from a seller on Amazon, follow these steps:

  1. Go to the Amazon Messages center by clicking on the "Messages" button located in the upper right-hand corner of the Amazon homepage.
  2. Look for messages from the seller in your inbox. Messages from sellers will appear under the "Your Messages" tab.
  3. Click on the message to open and read it. The message will show the sender's name, the date and time it was sent, and the message content.
  4. To reply to the message, type your response in the text box at the bottom of the message thread.
  5. Once you have written your response, click on the "Send" button to send the message to the seller.
  6. You can also archive or delete the message thread by clicking on the appropriate button located at the top of the message thread.

Contact a seller using the product listing page

To contact a seller on Amazon using the product listing page, follow these steps:

  1. Go to the product listing page of the item you are interested in.
  2. Scroll down to the "Product Information" section and locate the name of the seller.
  3. Click on the name of the seller to be redirected to the seller's page.
  4. On the seller's page, click on the "Ask a question" button to send a message directly to the seller.
  5. Write your message in the text box provided and click on the "Send email" button to send your message to the seller.

This method is particularly useful if you have questions about the product or need more information about the seller's policies before making a purchase. It's important to provide as much detail as possible in your message so that the seller can understand your concerns and respond accordingly. You can expect to receive a response from the seller within a few hours or days depending on their responsiveness.

F.A.Q.

Where is the chat with seller on Amazon?

Amazon does not offer a chat function for customers to contact sellers. However, you can contact sellers through their About page, Orders page, or product listing page.

How do I send a message to a customer on Amazon seller Central?

To send a message to a customer on Amazon seller Central, log in to your account and click on the "Messages" tab. From there, you can compose a new message and select the customer you want to send it to.

How do I contact Amazon seller for missing item?

If you have received an item that is missing parts or is defective, you can contact the seller directly through the Orders page or through the product listing page. Click on the "Contact seller" button and provide the seller with the necessary information to resolve the issue.

Conclusion

In conclusion, contacting a seller on Amazon is a simple and straightforward process. You can contact a seller from their About page, from the Orders page, or from the product listing page. It's important to provide as much detail as possible in your messages to the seller so that they can understand your concerns or inquiries. By regularly checking your Amazon Messages inbox and staying in touch with sellers, you can quickly address any issues that may arise with your orders and ensure a smooth shopping experience on Amazon.

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