Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
What exact Xbox do you have?
What exact Xbox do you have?
Customer Reply
Xbox one. And it is pretty old
Could you please tell me when and how did the problem occur?
Customer Reply
About an hour ago. Was watching a movie and then lost connection.
What troubleshooting have you done so far?
Customer Reply
Unplugging resetting addresses and dns and up address. Basically everything it's telling me to do
And what kind of error you see when trying to use it?
Customer Reply
No error just keeps saying it can't connect to this things.
Do you have a problem only with this movie or with something else?
Customer Reply
It says my network isn't set uo
Could you send me a screenshot of it?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2926917
Type: image/jpeg
Size: 2926917
Have you tried these options?
Customer Reply
I can try again.
Sure, take your time
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2909244
Type: image/jpeg
Size: 2909244
Have you tried the second one option?
Customer Reply
Would you know the right dns I would have to use?
Now it's saying it can't connect to the dhcp server
Now it's saying it can't connect to the dhcp server
I see.
I have a question about your network, is your device connected to the Internet by the Ethernet cable?
I have a question about your network, is your device connected to the Internet by the Ethernet cable?
Customer Reply
Yes directly to my modem
Okay, got it.
Let`s try a different cable or port. A damaged or faulty network cable can cause errors, such as the "Xbox can't connect to DHCP server" error.
Let`s try a different cable or port. A damaged or faulty network cable can cause errors, such as the "Xbox can't connect to DHCP server" error.
Customer Reply
Tried new cable different port now it can't get an ip address
After you inserted a new cable into a new port, have you tried restarting the device again?
Customer Reply
Attempting now
Okay, kindly keep me posted.
Customer Reply
Back to the dns issue
Okay, noted!
So it's still the same 1 to 5 issues that was at the start? Like internet/dhcp/dns etc..?
So it's still the same 1 to 5 issues that was at the start? Like internet/dhcp/dns etc..?
Customer Reply
Yeah. I'll call my internet provider real quick
Yes, sure! Take your time
Customer Reply
I guess my internet is down around the area
Okay, what can I say? Happens to the best of us! :)
I hope it will get better soon. Do you have any additional questions?
I hope it will get better soon. Do you have any additional questions?
Customer Reply
Should I set all my stuff back to automatic?
Yes! It's good decision
Customer Reply
Ok
Thank u
Thank u
Sure! You're welcome!
Is there anything else I can do for you today?
Is there anything else I can do for you today?
No comments yet...
Comments