My uniden Dect 6.0 system is locked on a "line in use situation despite all connected phones not inuse

Anton Khomyk

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Anton Khomyk

Nice to meet you, *****!
Could you please tell me when and how did the problem occur?

Customer Replay

Hi. My land line phone using the Uniden Dect 6.0 system has become locked in a "line in use" situation despite no phone being in use

Anton Khomyk

Got it. What troubleshooting have you done so far?

Customer Replay

it occurred a couple of hours ago and seems to be as a result of trying to add an additional cordless phone extension

Anton Khomyk

Thank you for the info.
Did you try to reset your Uniden Dect 6.0?

Customer Replay

Yes

Anton Khomyk

Okay.
*****, "Line in use" is displayed if the line is currently active on a call. Confirm no one else is on the line. If you have multiple handsets, it is possible that one of them is turned on so check the rest of the handset and turn it off.

Customer Replay

No handset is in use. all have been checked.

Anton Khomyk

Good, thank you for the additional information.
Have you tried to restart your Telstra smart modem? It can be the reason also.

Customer Replay

Anton Khomyk

Unplug it for 60 seconds and then plug it back in, please.

Customer Replay

OK will do it now but presumably it will als cut out this connection?

Anton Khomyk

If it is the only internet you are using - yes.
For your convenience, here's the link - https://howly.com/chat
Save it in your browser to get back here in chat, please.

Customer Replay

The system has come back on of its own accord before I turned off the modem !!!!!!

Anton Khomyk

So it is already working properly?

Customer Replay

It would appear so. Now I have to try and connect in the new extension handpiece