Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Could you please tell me when and how did the problem occur?
Could you please tell me when and how did the problem occur?
Customer Reply
Hi. My land line phone using the Uniden Dect 6.0 system has become locked in a "line in use" situation despite no phone being in use
Got it. What troubleshooting have you done so far?
Customer Reply
it occurred a couple of hours ago and seems to be as a result of trying to add an additional cordless phone extension
Thank you for the info.
Did you try to reset your Uniden Dect 6.0?
Did you try to reset your Uniden Dect 6.0?
Customer Reply
Yes
Okay.
*****, "Line in use" is displayed if the line is currently active on a call. Confirm no one else is on the line. If you have multiple handsets, it is possible that one of them is turned on so check the rest of the handset and turn it off.
*****, "Line in use" is displayed if the line is currently active on a call. Confirm no one else is on the line. If you have multiple handsets, it is possible that one of them is turned on so check the rest of the handset and turn it off.
Customer Reply
No handset is in use. all have been checked.
Good, thank you for the additional information.
Have you tried to restart your Telstra smart modem? It can be the reason also.
Have you tried to restart your Telstra smart modem? It can be the reason also.
Customer Reply
No
Unplug it for 60 seconds and then plug it back in, please.
Customer Reply
OK will do it now but presumably it will als cut out this connection?
If it is the only internet you are using - yes.
For your convenience, here's the link - https://howly.com/chat
Save it in your browser to get back here in chat, please.
For your convenience, here's the link - https://howly.com/chat
Save it in your browser to get back here in chat, please.
Customer Reply
The system has come back on of its own accord before I turned off the modem !!!!!!
So it is already working properly?
Customer Reply
It would appear so. Now I have to try and connect in the new extension handpiece
Yes, try it, please.
Customer Reply
It all seems to be working thank you and Iwill try to work out how to connect the extra
extension in due course.
Than you for your help.
extension in due course.
Than you for your help.
Good news!
Do you have any additional questions I can help you with?
Do you have any additional questions I can help you with?
Customer Reply
Not at present thank you.
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
We are available 24/7, you can refer your questions anytime. Have a nice one!
Customer Reply
Cheers.
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