Updated: March 07, 2023
162 Views
Was it helpful?

My Philips sonocare toothbrush ultraviolet light is not working and the filament in the bulb is not broken

author

Hello, thank you for using Howly.
Could you tell me when your problem occurs first?

Customer Replay

I have a Philips sonocare toothbrush
and the ultraviolet light is not working and the filament of the bulb is not broken. How do I fix it?

image

author

Could you tell me when your problem occurs? After you charged it?

Customer Replay

I does not work when I open toothbrush holder door Ann push on button?

author

Could I ask you to plug your toothbrush into the charger for 5 min and tell me if you see a light?

Customer Replay

okay
it is plugged in and has been for at least 24 hours and I have plugged and unplugged many times.

banner 3
author

Thank you for your answer, *****!
Could you, please follow the instructions I am going to send you, and let me know if any of the steps are not quite clear?
I'll be happy to clarify them to you!

Customer Replay

What’s the fix

author
  1. Put the handle on the plugged-in charger.
  2. Press and hold the power on/off button while the handle remains on the charger.
  3. Keep the power on/off button pressed until you hear a series of two short beeps with no handle on the charger the toothbrush sits on the apparatus to charge the only on is the button to turn on the light.

Could you follow the instructions above with this light button, please?
This light button is the power button.

Customer Replay

No on off switch. I trie your suggestion above and no change I’ve never heard a beep from the apparatus before.
It just turned on. Thanks for help.

author

Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!

banner 6
https://imagedelivery.net/cT5c9Z7JJOphL0SI-n4Eyw/73ed481b-185b-4c4e-bf54-3412bd511800/width=80
Our expert Oleksandra is online and ready to resolve your issues
557 resolved issues
Share on:
Copy to clipbord
Was it helpful?

Get answers until you're satisfied

/images/experts/tech/DannisK.webp
/images/experts/tech/StacyS.webp
/images/experts/tech/BorisP.webp

14 verified experts are online now

Stacy S.

Expert's Assistant

Stacy S.
Ask your question here

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Write a comment

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info