How to Fix Packet Loss

Table of contents

How to Solve Packet Loss: Easy Fixes and the Best Tools
Packet Loss Definition
What are data packets?
What Leads to Packet Loss?

  1. Bandwidth Congestion
  2. Broken Networking Wires
  3. Old Hardware
  4. Software Problems
  5. Wi-Fi Networks
  6. Network Attacks

Guide to Detecting Packet Loss on Your Operating System

  • macOS
  • Linux
  • Windows

How To Fix Packet Loss on Your Operating System

  1. Examine Physical Connections
  2. Update Software
  3. Purchase New Hardware
  4. Switch Wi-Fi to Wired Connection
  5. Remove Bandwidth Congestion or Increase Bandwidth
  6. Improve Network Security

Best Tools To Address Packet Loss

  • Paessler PRTG: Best for Real-Time Monitoring
  • SolarWinds: Best for Customization
  • Nagios Core: Best Free Monitoring Tool

Packet Loss and Protocol
Say Goodbye To Packet Loss

How to Solve Packet Loss: Easy Fixes and the Best Tools

VoIP is an incredible technology that allows high-quality audio to be sent via data packets. With VoIP, audio is compressed into small data packets shot across the web and then repackage themselves. Packets become corrupted or even get. The result is poor audio quality and miscommunication. This can really damage a business’ ability to function. In this article, we will show you how to fix packet loss so your VoIP is always functioning at full capacity and your communication lines are crystal clear!

Packet Loss Definition

Packet loss takes place when data packets cannot be sent via the internet. Packet loss plays havoc on VoIP, resulting in delays, cracking sounds, and inaudible conversations. You should strive for under 2% packet loss as this level should not impact your phone conversations.

What are data packets? 

Everything you transmit via the web is sent via a packet. How VoIP works are that audio is recorded, compressed, and sent as packets to increase speed. Occasionally, these packets won’t arrive, leading to poor call quality.

What Leads to Packet Loss?

Common packet loss causes include:

1. Bandwidth Congestion

This occurs when your bandwidth becomes overwhelmed with data. During this congestion, data packets get stuck and separated.

Signs of bandwidth congestion:

  • Increased packet loss
  • Jitter
  • Slowing internet speeds

2. Broken Networking Wires

Do you keep asking yourself, “Why do I get packet loss?” Faulty or broken ethernet cables may be the answer! When ethernet wires are damaged, they can’t handle all of the data being sent.

How to discover ethernet packet loss? You need to physically inspect your cables and look for damage. If you find damage, then immediately replace your cables.

3. Old Hardware

What causes high packet loss? Ancient equipment! You need to ensure your hardware is capable of handling your VoIP system. 

How to detect faulty hardware? Monitor your hardware for error messages, and consider upgrading old equipment.

4. Software Problems

How to improve packet loss? Perform software updates! When your business software is not operating at full capacity, you cannot transmit data efficiently, resulting in packet loss.

To solve this problem, you need to open your different software programs in the task manager and see which programs are using excessive bandwidth. Then you need to update the problematic software.

5. Wi-Fi Networks

Do you want to know how to stop packet loss? Stop using Wi-Fi! Wi-Fi connection is not nearly as powerful as a wired connection. You can reduce packet loss by using a wired internet cable.

6. Network Attacks

Why do I have packet loss? You may be suffering network attacks. Cyber attacks like DoS attacks are a common cause of packet loss. DoS attacks inundate your network resulting in substantial packet loss. Hackers can use packet loss to sneak past your defensive systems and steal your company’s data or install ransomware.

Guide to Uncovering Packet Loss on Your OS

Do you want to know how to detect packet loss on all operating systems? Check out the easy steps below!

macOS

Dealing with packet loss on macOS? Do this:

  1. Tap Finder
  2. Click Applications & Utilities
  3. Tap Terminal
  4. Type Ping 127.0.0.1
  5. After 10 to 20 seconds, click Control C 
  6. Check out stats

Packet Loss Check MacOS

Linux

To reduce packet loss you first need to detect it! Are you dealing with packet loss on your Linux device? Then follow these steps:

  1. Click Control T
  2. Type Ping 127.0.0.1
  3. Review stats

Dropped Packets Linux

Windows

Curious if you are dealing with packet loss on Windows? Follow these steps:

  1. Open the Run app
  2. Type “cmd” into the box
  3. Type Ping 127.0.0.1 -t 
  4. Wait 10 seconds and stop the process by clicking Control C
  5. View the stats 

Packet Loss Windows Check

How To Fix Packet Loss on Your OS

Fixing packet loss is simple! Follow our 6 step process and ensure that your VoIP call quality is always sky high!

1. Examine Physical Connections

How to fix high packet loss? The first step is checking the physical condition of your ethernet cord. Make sure the cord is plugged in properly and check for any damage. All damaged cords need to be replaced.

To buy top tier ethernet cables, you should:

  • Choose at least a Cat 5 cable
  • Select a cable with a durable jacket on the wire
  • Buy a cable shield

2. Update Software

Are you wondering how to fix constant packet loss? Perform widespread software updates! Old software can crash your network and take up too much bandwidth, resulting in packet loss. You should switch on automatic updates and never skip a software update. Make sure you restart your software after every update!

3. Purchase New Hardware

Are you stuck with old hardware? Buying new hardware is a quick way to fix jitter and packet loss! Signs that you need to purchase new hardware include:

  • Malfunctions
  • Error messages
  • Sudden shutdowns
  • Stops and starts

4. Switch to Wired Connection

Slow Wi-Fi is a major cause of packet loss. You can start by resetting your Wi-Fi router and also buying additional routers to increase your coverage. You should also use a Wi-Fi analyzer to determine the root cause of the issue and help you optimize your internet settings.  If you are unable to improve your Wi-Fi we recommend using VoIP with a wired internet connection. Wired internet connections are much stronger and will instantly increase your call quality.

5. Remove Bandwidth Congestion or Increase Bandwidth

Looking for a quick packet loss fix? Then it is time to address your bandwidth congestion. Whenever your network gets flooded by too much data, packets will start being delayed or go missing.  Luckily, bandwidth congestion can be easily fixed!

To fix packet loss from bandwidth congestion, you need to schedule calls for shoulder times. If this is not an option, you need to ensure your essential data is prioritized in the network. This strategy optimizes your data and makes sure your phone lines are always working. If this still doesn’t fix your issue, it is time to buy some additional bandwidth. If you are dealing with constant congestion then the simplest solution is investing in new bandwidth. When you increase your bandwidth your congestion issues will vanish!

6. Improve Network Security

Do you want to know how to fix bad packet loss? It is incredibly important that you boost your network security. Hacking is a major cause of packet loss. If you suspect you have been the victim of an attack you need to analyze your network’s IP logs and look for suspicious activity. You should immediately block any suspicious IP addresses. You should also check every employee’s device and look for malware and viruses that cybercriminals may be using to attack your network.

We recommend hiring professional IT security experts. These experts will be able to conduct a comprehensive analysis of your network and come up with solutions that will not only prevent high packet loss but keep your data secure!

Best Tools To Address Packet Loss

Trying to troubleshoot packet loss on your own? Use these tools instead and solve your packet loss issues for good!

Paessler PRTG: Best for Real-Time Monitoring

The PRTG Network Monitor is a top-rated tool that can analyze your IT system in real-time. Here are some of the things this awesome tool can monitor: 

  • Packet loss percentage
  • Bandwidth use
  • Network security
  • Firewall status

Paessler Monitoring

You have access to hundreds of different metrics, and this tool works on all operating systems. All users receive a 30-day trial, and then prices start from $1750.

SolarWinds: Best for Customization

Want to get rid of packet loss? Try SolarWinds VoIP and Network Quality Manager (VNQM). With this tool, you can monitor a wide range of metrics such as:

  • Packet loss percentage
  • Jitter
  • Latency
  • Devices
  • Reason for call termination
  • Phone call length

SolarWinds Monitoring

SolarWinds is highly customizable, and you can set up your very own alerts. This tool provides you with in-depth information on your VoIP performance to always achieve crystal clear phone quality. How to deal with packet loss? Start your 30-day SolarWinds free trial now.

Nagios Core: Best Free Monitoring Tool

Nagios is an industry leader in the IT industry, and their Nagios Core monitoring tool is a top-selling product.

Nagios Core can monitor a range of metrics, such as:

  • Packet loss
  • Network traffic
  • Devices
  • Jitter
  • Drop out reason
  • Protocols

Nagios Monitoring

How to fix packet loss issues? Try out Nagios! This is a 100% free, open-source tool. However, don’t try to sit up yourself unless you have programming skills and a background in IT.

Packet Loss and Protocol

How to solve packet loss? Use a Transmission Control Protocol (TCP)! A TCP can prevent packet loss by retransmitting data until the data packet reaches its destination. If a data packet gets lost, the TCP will scoop them up and resend them. The only downside is that it can slow down your connection.

Say Goodbye To Packet Loss

VoIP is the best way to handle your business’ telephone lines. However, if you don’t combat data packet loss, you can end up with poor call quality. However, if you take the proper preventative steps, use our recommended tools, and quickly combat any issues, you can use VoIP and achieve crystal clear phone lines.