What to Do If You Cannot Connect to the App Store?

Updated: October 6, 2022

Table of Contents

  1. Introduction
  2. Why your iPhone can’t connect to App Store: list of possible causes
  3. How to fix this issue: troubleshooting guide        
    1. Launch the Airplane Mode    
    2. Check your network connection        
    3. Change the time settings       
    4. Check the System Status      
    5. Clear the cache         
    6. Restart the iPhone     
    7. Re-log in to your Apple account        
    8. Update the iOS          
    9. Forget your Wi-Fi network     
    10. Reset your network settings  
    11. Reset all settings       
    12. Perform a factory reset          
    13. Fix hardware problems          
  4. Conclusion

Do you try downloading an app but cannot connect to the App Store? No one is safe from situations like this. It’s mostly a software bug, and you can easily solve it at home. Make sure you follow all the steps of our guide on how to fix the “cannot connect to App Store” problem – and everything will be alright!  All you need is 5-30 minutes of your time and a little patience.

Why your iPhone can’t connect to App Store: list of possible causes

It’s a software-based problem that frequently occurs on iOS 14. All reasons are related to software glitches. They include problems with the network connectivity, corrupted files in the cache, issues with your Apple account, or some system bugs. Sometimes the device cannot connect to the App Store for an external reason – because of a problem with Apple servers. You just need to wait until the company fixes this problem, and everything will be OK.

How to fix this issue: troubleshooting guide

Change the settings of the phone when you cannot connect to the iPhone’s App Store. It is the first and easiest step that you have to do. Visit the Status Page — it may be a reason why you can’t connect to the App Store.

Then clear the cache. Broken files also may be a source of the issue.

Reset all settings. Don’t worry, your data will still be on the phone, but you’ll need to log back into your apps. If this doesn’t help, do the factory reset. It will erase all info from your device but fix the corrupted files that lead to the “can’t connect to the Apple Store on the iPhone” issue.

1. Turn on the Airplane Mode

How to turn on the airplane mode on the iOS

That’s the simplest way to simultaneously turn down all connections on your iPhone, including even a cellular one. In this mode, you can reboot network hardware without shutting down the device. It helps you resolve the “can’t open App Store” issue in less than 1 minute. 

Then, tap on the plane icon again and open the store. Try other steps if the device still can not connect to the App Store. Maybe other software bugs are the reason.

2. Check your network connection

Sometimes the system doesn’t allow you to download big apps (250+ Mb) with cellular traffic. That’s why many mobile internet users can’t connect to the App Store on the iPhone, despite having a stable LTE connection and a lot of available data. Connect to any wireless and relaunch the store. It should help.

Quick tip. You can create this wireless network even with another iPhone. Open the Settings on the spare phone. Choose “Personal Hotspot” and switch the toggle. Your current phone will identify this as the wireless network, so you don’t need to search for an actual Wi-Fi spot.

3. Change the time settings

Change the time settings

This application is pretty sensitive to the time settings. It could be the reason why you can’t connect to the App Store. If your time settings differ from the real ones, it may refuse to work as intended. To check and set the correct time and date, follow the next path:

Settings GeneralDate & TimeSet Automatically.

From now your phone will connect to the provider’s set time. You won’t need to adjust your clock when you enter a new time zone.

4. Check the System Status

Check iOS Status

Go to the System Status to look at it. If one of the services is not working, it can affect the AppStore.

What can you do? When you see that one or few services aren’t working, wait until Apple fixes them. You can do nothing to solve this type of “can’t connect to the App Store issue”. Usually, Apple fixes its services in less than an hour, so you won’t be waiting too long.

5. Clear the cache

iOS doesn’t have a “Delete cache” feature like Android. Just some apps, like Telegram, have an internal button that clears the cache. Most programs don’t have this option, so the only way to clear the cache is to completely delete the app.

Considering that you can’t delete AppStore, the only way to delete part of the cache is forcefully shut it down. It will remove part of temporary files from the device’s working memory and remove glitches. From now the app will operate as intended:

  • Devices with the HOME key — press it two times in a row.
  • Devices with Face ID — put your finger at the bottom of the screen and swipe upward.

6. Restart the iPhone

It will clear the working (RAM) memory of the device. If temporary files from different apps have a conflict, this action will solve it. Turn off your device, let it rest for 20-30 seconds, and then turn it on again.

Hold the Power button. Release it when you see “Slide to Power off.” Swipe it. Turn it on and eliminate the “cannot connect to the App Store” issue.

7. Re-log in to your Apple account

Sign Out from AppleID

Sign out from your Apple account and log in back. Sometimes bugs in the App Store may be caused by issues with the AppleID. Re-login will solve this problem. Follow the next path to fix the “Can’t connect to App Store” problem:

Settings iTunes AppleID Sign Out.

AppleID re-login

Now you need to enter your account again.  Choose “Sign In” and type the email and password of your AppleID account.

8. Update the iOS

If none of the solutions above helped, check for the iOS version. Upgrade it to the latest possible option. Stick to this path:

Settings General Software UpdateDownload and Install.

Check the Wi-Fi settings. Turn it on and connect to a wireless network. Remember that Apple refuses to download the updates with the cellular. But you can use another phone like the Hotspot station. This way, you could trick the iOS. That’s how you can update your phone if you don’t have any available Wi-Fi spots near you.

9. Forget your Wi-Fi network

How to forget the Wi-Fi on the iPhone

This way, you will erase the network settings for only one network. This action may help if you can’t open the App Store on the iPhone because of some connectivity problems. We have short instructions for you:

  1. Open the Settings Wi-Fi.
  2. Tap on the Info button. It looks like an “i” in the circle.
  3. Choose to Forget This Network and connect to it manually by entering its password.

10. Reset your network settings

How to erase network settings on the iOS devices

There can be some network connectivity issues. So if your iPhone can’t connect to the App Store, maybe you need to reset the network settings.

But make sure that you remember passwords for all your regularly used networks.

Why? Because this action will erase Wi-Fi settings.

Stick to the path: Settings General Reset Network Settings.

It should also help when you have an unstable internet connection on your phone, while other devices work with the same networks without any complaints. If other devices are struggling too, reboot the wireless router. The problem hides there, so you must reboot and reset the router. In that case, your phone is not the source of the problem. Fix the Wi-Fi, and you will be able to download any app from the AppStore.

11. Reset all settings

If the iPhone can’t connect to the App Store even after you reset the network, it has more complex software problems. Reset all the settings. This action will bring the settings back to default. Don’t worry, you won’t lose your data. Here is a guide for you:

  1. Open Settings.
  2. Find General.
  3. Look for Transfer or Reset.
  4. Select Reset All Settings

After 2-5 minutes, all the settings will be removed. You will need to re-login and customize your iPhone again.

12. Perform a factory reset

If none from above didn’t help you, consider a factory reset of your iPhone. It will erase all of the information from your device. So check that you have a fresh backup file. 

Follow the next path: Settings Your Name (in the upper part of the screen) →  iCloud Backup Back Up Now.

This process approximately takes from 10 to 25 minutes. After you check that all of the valuable data is on the cloud, reset the device. This action solves any software issues and deletes the corrupted files.

Follow this instruction:

  • Go to the General tab in Settings.
  • Select Transfer or Reset  → Erase Content & Settings.

After 10-20 minutes, you will have a “clear” phone without any data. You can download anything you want. This process will go smoothly.

13. Fix hardware problems

It’s rare, but Apple phones may have hardware issues. All iPhones have a small antenna connecting to networks. If you encounter problems with Bluetooth and Wi-Fi, go to the nearest repair station. Masters will change that tiny detail in less than an hour.

If your phone is still under the AppleCare+, Apple masters fix the device for free. If your phone doesn’t have a warranty, you need to pay. Usually, in this situation, you will pay approximately $70-200. The price depends on the service station fee.



Why is my App Store disabled?

Sometimes, you might receive an error message saying, “Your account has been disabled in the AppStore and iTunes” on your device. Usually, this error occurs when you have entered the wrong log-in credentials consecutively. So, a quick fix to this issue is to either reset your password.

Why can I not download apps from App Store?

There can be many reasons such as — poor Internet connection, low storage space on your iOS device, a bug in the App Store, faulty iPhone settings, or even a restriction setting on your iPhone that prevent the apps to download.

How can I install apps on my iPhone without App Store?

Sideloading Apps
Maybe the simplest way to add apps to your iPhone without using the App Store is by using a technique called sideloading. Sideloading is the name used for installing apps directly on the iPhone rather than using the App Store.


Instead of seeking an answer to the “Why can’t I connect to the App Store?” question on forums, go directly to this article. We’ve gathered all of the possible solutions to this issue to save your time.

Delete the network settings. If this did not help, try to reset all settings. You will need to log in and set up every application of your device again.

Do the factory reset. But if you struggle that you can’t open the App Store even after this, go to the service center. It’s a hardware problem.

If you still have questions about why you can’t connect to the App Store, write to our experts. They will help you to solve any issues with mobiles, smart TVs, and even AC.

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