Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Could you please specify the brand and the model of your device?
Could you please specify the brand and the model of your device?
Customer Reply
VIZIO tv anout 3 yrs old
Got it! Could you please specify the name of the service you're referring to?
Customer Reply
The wifi company is Wilderness wifi
Could you please tell me which update you're referring to?
Customer Reply
Software update from 2 dayd ago
On your TV?
Customer Reply
Yes
Gotcha. Could you please tell me what happens when you try to connect your TV to Wi-Fi now?
Customer Reply
Unable to connect yo a network
I see, thank you.
Unplug your TV and wait a full 60 seconds. While the TV is unplugged, press and hold the power button for 30 seconds. After the 60 seconds are up, plug your Vizio TV back in and it should connect.
Unplug your TV and wait a full 60 seconds. While the TV is unplugged, press and hold the power button for 30 seconds. After the 60 seconds are up, plug your Vizio TV back in and it should connect.
Customer Reply
Can i just turn off the circuit breaker? The plug is very difficult to access
Sure, you can also try that
Customer Reply
Didn't work....thete is a line thru the wi fi signal
Could you please specify?
Customer Reply
Im in the menu, the lock icon is locked, my password doesn't ...SMARTCAST unavailable. Why does this happen every time the software is updated. Ladt time one if your techs did it from your end
We are Howly - an online expert question-and-answer website that connects users with verified technical experts that can assist with any tech-related issue. We're not affiliated with Vizio or Wilderness, we provide assistance regarding issues on the platform, but we don't have access to their databases, and therefore, can't change anything from our side. However, we're gonna do everything we can to help.
Press the Menu button on the Vizio remote, then select Network > Manual Setup > DHCP. If DHCP is set to OFF, press the right arrow to turn it on. If it is set to ON, press the right arrow once to turn it off, and then again to turn it on. Power cycle the router, modem, and TV.
Press the Menu button on the Vizio remote, then select Network > Manual Setup > DHCP. If DHCP is set to OFF, press the right arrow to turn it on. If it is set to ON, press the right arrow once to turn it off, and then again to turn it on. Power cycle the router, modem, and TV.
Customer Reply
What do you mean by power cycle?
Turn off and then turn back on
Customer Reply
Just did it and same thing. Unable to connect to network
Got it!
Customer Reply
I turned off circuit breaker, held off button on tv and recycled the modun
Did it help?
Customer Reply
No
I see.
Does any other device is connected to that network?
Does any other device is connected to that network?
Customer Reply
Yes our other smart tv ( samsung)
Does it work well?
Customer Reply
Yes..the tv says the internet is working, but password not working...
Your Samsung TV, am I correct?
Customer Reply
No, Samsung is ok....the Vizio says internet is active but will not connect with the password
Can you take a photo of that screen and send it to me, please?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 1940378
Type: image/jpeg
Size: 1940378
Thank you
Is ***** a name of your home network?
Is ***** a name of your home network?
Customer Reply
Yes
Ok
How many devices do you have connected to this network?
How many devices do you have connected to this network?
Customer Reply
My phone, Samsung tv, Vizio tv...Samsung is currently off
Ok
1. Take your router from the wall outlet
2. Wait 30 seconds and turn in on
3. Try to connect your TV to Powell network one more time
4. Tell me the result
1. Take your router from the wall outlet
2. Wait 30 seconds and turn in on
3. Try to connect your TV to Powell network one more time
4. Tell me the result
Customer Reply
Ok
Thank you
Customer Reply
It worked! I did this before, but this time it worked finally
Well done
Customer Reply
Thank you for sticking with me!
You're welcome:)
Is there anything else I can do for you today?
Is there anything else I can do for you today?
No comments yet...
Comments