Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
To add an adult to your Amazon Household:
1. Go to Amazon Household.
2. Under Create your Household now, select Add Adult.
3. There are two ways to add an adult to your Amazon Household:
- Enter the name and email address of the person you'd like to invite and select Continue. They have 14 days to accept the invite.
- Select Sign up together on this device and follow the on-screen instructions.
If you receive a "Country/Region of residence or marketplace error," the invited customer can perform the following troubleshooting steps:
1. Go to Manage Your Content and Devices
2. Expand Country/Region settings
3. Select the Change button and set an address with the same country as the inviter.
Take your time, I will be here.
To add an adult to your Amazon Household:
1. Go to Amazon Household.
2. Under Create your Household now, select Add Adult.
3. There are two ways to add an adult to your Amazon Household:
- Enter the name and email address of the person you'd like to invite and select Continue. They have 14 days to accept the invite.
- Select Sign up together on this device and follow the on-screen instructions.
If you receive a "Country/Region of residence or marketplace error," the invited customer can perform the following troubleshooting steps:
1. Go to Manage Your Content and Devices
2. Expand Country/Region settings
3. Select the Change button and set an address with the same country as the inviter.
Take your time, I will be here.
Customer Reply
My adult button wont let me press it
cantbyou access my account and fix it? Im stressed
cantbyou access my account and fix it? Im stressed
No, I am sorry. We can't access your account.
Can you remove another adult from your account?
Can you remove another adult from your account?
Customer Reply
then tell my why the button isnt lit up to press?
Maybe you can't any more.
Can't add more adults.
Can't add more adults.
Customer Reply
Theres no adults added
i live with my daughter whos an adult i want to add her
i live with my daughter whos an adult i want to add her
Understood.
Could you please make a screenshot of the screen where you see that you can not add another adult?
Could you please make a screenshot of the screen where you see that you can not add another adult?
Customer Reply
Visitor uploaded: image.png
Type: image/png
Size: 1191899
Type: image/png
Size: 1191899
Thanks for the screenshot.
Tell me please have you been able to add another adult to your household previously?
Tell me please have you been able to add another adult to your household previously?
Customer Reply
No ive only just set it up im still on free trial
Prime Video members (trial or paid), and customers who receive shipping benefits from another member can't share their Prime benefits.
Customer Reply
My daughter doesnt have shipping benefits
It's because you are on a free trial you cannot add another adult to your account
Customer Reply
it said you could set up household its only reason I subscribed to it so me and my daughter could both work with it my daughters my live in carer
So after free trial i can add another adult?
So after free trial i can add another adult?
Yes
Customer Reply
thankyou very much for all your help.
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
We are available 24/7, you can refer your questions anytime. Have a nice one!
Customer Reply
You too! Goodnight!
I am so pleased to see your issue got resolved!
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