Updated: March 11, 2023
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by Anna Keiablo
Tech Expert & Writer
806 resolved issues

Why i cant add another adult member on amazon, it says 180day but that’s ridiculous it said leave household in one button and kim drabble under

So i left the kim drabble because i thought i was both adults but now it wont let me add anothe adult and i dont know if i can even use prime because i left its so screwed up i feel like just cancelling it all together please help?

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
To add an adult to your Amazon Household:

  1. Go to Amazon Household.
  2. Under Create your Household now, select Add Adult.
  3. There are two ways to add an adult to your Amazon Household:
  • Enter the name and email address of the person you'd like to invite and select Continue. They have 14 days to accept the invite.
  • Select Sign up together on this device and follow the on-screen instructions.

If you receive a "Country/Region of residence or marketplace error," the invited customer can perform the following troubleshooting steps:

  1. Go to Manage Your Content and Devices
  2. Expand Country/Region settings
  3. Select the Change button and set an address with the same country as the inviter.

Take your time, I will be here.

Customer Replay

My adult button wont let me press it
cantbyou access my account and fix it? Im stressed

No, I am sorry. We can't access your account.
Can you remove another adult from your account?

Customer Replay

then tell my why the button isnt lit up to press?

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Maybe you can't any more.
Can't add more adults.

Customer Replay

Theres no adults added
i live with my daughter whos an adult i want to add her

Could you please make a screenshot of the screen where you see that you can not add another adult?

Customer Replay

Visitor uploaded: image.png
Type: image/png
Size: 1191899

Thanks for the screenshot.
Tell me please have you been able to add another adult to your household previously?

Customer Replay

No ive only just set it up im still on free trial

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Prime Video members (trial or paid), and customers who receive shipping benefits from another member can't share their Prime benefits.

Customer Replay

My daughter doesnt have shipping benefits

It's because you are on a free trial you cannot add another adult to your account

Customer Replay

it said you could set up household its only reason I subscribed to it so me and my daughter could both work with it my daughters my live in carer
So after free trial i can add another adult?

Customer Replay

thankyou very much for all your help.

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Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

Customer Replay

You too! Goodnight!

I am so pleased to see your issue got resolved!

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