Created: January 22, 2023

When using Zoom on my iPad my video does not work

This is a sudden change in the last week. How do I fix it?
Last Edit: January 27, 2023
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Peter Davis
Peter Davis Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Peter Davis
Peter Davis Tech Expert & Writer
Nice to meet you, *****!
Can you please tell me which iPad are you using?
Customer Reply
I have had it for about 5 years.
It is an iPad Pro (9.7 inch)
Peter Davis
Peter Davis Tech Expert & Writer
Thank you!
Can you please go to the AppStore and look for Zoom, please check if you have the latest Update installed.
zoom-logo-fixed
Customer Reply
I cannot see how to identify an update version. I can see Zoom - One Platform to Connect.
Peter Davis
Peter Davis Tech Expert & Writer
Do you have the "Update" button next to it or the "open" button?
Customer Reply
It says Open
Peter Davis
Peter Davis Tech Expert & Writer
Understood, that means you have the latest update installed.
Let's check if you have the latest software installed on your iPad.
Go to Settings > General, then tap Software Update.
Customer Reply
The Software is 15.6.1
Peter Davis
Peter Davis Tech Expert & Writer
Do you have the any Software update available?
Customer Reply
None for Zoom but there is an iPadOS 15.7.2 available
Peter Davis
Peter Davis Tech Expert & Writer
Please install it!
Customer Reply
I see I can also upgrade to iPadOS 16
Peter Davis
Peter Davis Tech Expert & Writer
If you upgrade it will be even better!
Customer Reply
I am installing iPadOS15.7.2 now and will follow on with 16.
Peter Davis
Peter Davis Tech Expert & Writer
Great!
Let me know how it goes!
Customer Reply
It is taking a little time. Message says it is preparing the update.
Peter Davis
Peter Davis Tech Expert & Writer
Great!
Take as much time as you need!
Customer Reply
It is still preparing update.
Peter Davis
Peter Davis Tech Expert & Writer
Absolutely no problem! It might take some time.
Customer Reply
The blue line is slowly making its way across from left to right, around 20% to go.
Peter Davis
Peter Davis Tech Expert & Writer
Great!
Customer Reply
Now verifying update. iPad is restarting.
Peter Davis
Peter Davis Tech Expert & Writer
You are on your way to finish line!
Customer Reply
The line under the apple is very slow.
Peter Davis
Peter Davis Tech Expert & Writer
It's downloading a big update, that's why it's slow.
Customer Reply
I hope at the end of it the video becomes usable once more!
Peter Davis
Peter Davis Tech Expert & Writer
It should be!
If not I have some other things we will try!
Customer Reply
Fantastic. The update finished and I have just tried a personal meeting and the video camera works. Many thanks.
Peter Davis
Peter Davis Tech Expert & Writer
You are most welcome!
I am so pleased to see your issue got resolved!

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