Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Can you please tell me which iPad are you using?
Can you please tell me which iPad are you using?
Customer Reply
I have had it for about 5 years.
It is an iPad Pro (9.7 inch)
It is an iPad Pro (9.7 inch)
Thank you!
Can you please go to the AppStore and look for Zoom, please check if you have the latest Update installed.
Can you please go to the AppStore and look for Zoom, please check if you have the latest Update installed.
Customer Reply
I cannot see how to identify an update version. I can see Zoom - One Platform to Connect.
Do you have the "Update" button next to it or the "open" button?
Customer Reply
It says Open
Understood, that means you have the latest update installed.
Let's check if you have the latest software installed on your iPad.
Go to Settings > General, then tap Software Update.
Let's check if you have the latest software installed on your iPad.
Go to Settings > General, then tap Software Update.
Customer Reply
The Software is 15.6.1
Do you have the any Software update available?
Customer Reply
None for Zoom but there is an iPadOS 15.7.2 available
Please install it!
Customer Reply
I see I can also upgrade to iPadOS 16
If you upgrade it will be even better!
Customer Reply
I am installing iPadOS15.7.2 now and will follow on with 16.
Great!
Let me know how it goes!
Let me know how it goes!
Customer Reply
It is taking a little time. Message says it is preparing the update.
Great!
Take as much time as you need!
Take as much time as you need!
Customer Reply
It is still preparing update.
Absolutely no problem! It might take some time.
Customer Reply
The blue line is slowly making its way across from left to right, around 20% to go.
Great!
Customer Reply
Now verifying update. iPad is restarting.
You are on your way to finish line!
Customer Reply
The line under the apple is very slow.
It's downloading a big update, that's why it's slow.
Customer Reply
I hope at the end of it the video becomes usable once more!
It should be!
If not I have some other things we will try!
If not I have some other things we will try!
Customer Reply
Fantastic. The update finished and I have just tried a personal meeting and the video camera works. Many thanks.
You are most welcome!
I am so pleased to see your issue got resolved!
I am so pleased to see your issue got resolved!
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