Updated: March 19, 2023
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by Peter Davis
Tech Expert & Writer
817 resolved issues

When using Zoom on my iPad my video does not work

This is a sudden change in the last week. How do I fix it?

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Can you please tell me which iPad are you using?

Customer Replay

I have had it for about 5 years.
It is an iPad Pro (9.7 inch)

Thank you!
Can you please go to the AppStore and look for Zoom, please check if you have the latest Update installed.


Customer Replay

I cannot see how to identify an update version. I can see Zoom - One Platform to Connect.

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Do you have the "Update" button next to it or the "open" button?

Customer Replay

It says Open

Understood, that means you have the latest update installed.
Let's check if you have the latest software installed on your iPad.
Go to Settings > General, then tap Software Update.

Customer Replay

The Software is 15.6.1

Do you have the any Software update available?

Customer Replay

None for Zoom but there is an iPadOS 15.7.2 available

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Please install it!

Customer Replay

I see I can also upgrade to iPadOS 16

If you upgrade it will be even better!

Customer Replay

I am installing iPadOS15.7.2 now and will follow on with 16.

Let me know how it goes!

Customer Replay

It is taking a little time. Message says it is preparing the update.

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Take as much time as you need!

Customer Replay

It is still preparing update.

Absolutely no problem! It might take some time.

Customer Replay

The blue line is slowly making its way across from left to right, around 20% to go.

Customer Replay

Now verifying update. iPad is restarting.

You are on your way to finish line!

Customer Replay

The line under the apple is very slow.

It's downloading a big update, that's why it's slow.

Customer Replay

I hope at the end of it the video becomes usable once more!

It should be!
If not I have some other things we will try!

Customer Replay

Fantastic. The update finished and I have just tried a personal meeting and the video camera works. Many thanks.

You are most welcome!
I am so pleased to see your issue got resolved!

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