Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Do you mean that symbol * starts to appear all the time, right?
then sometimes the astek will just run automatically continuously across my browser
yes
Okay, do you have another browser, and have you tried the same steps there?
it also does it when I am on microsoft edge
no matter what browser window I am on it does the same thing
Tell me please, did any liquid was spilled on your keyboard?
no
Okay, do you have another keyboard to try if there will be no that issue with the other one?
the key board is wireless I changed the batteries twice
I understand that, but it can work unproperly not depending on the connection type.
So do you have another keyboard to try it with?
I have an hard wire key board
First, please disconnect the wireless one and then connect the other one.
how do I disconnect this one
Is it connected by Bluetooth connection?
trying to dis connect key board
Tell me please, is it connected through Bluetooth connection?
yes
You can simply turn the Bluetooth off on your computer.
When you turn it off, the wireless keyboard will be disconnected.
If you disconnect your keyboard and cannot do anything with the other one, go to Start > Settings > Special functions > Scroll down > Keyboard > Use Virtual keyboard.
If you still cannot type, turn on your Bluetooth back, connect, and use the Wireless keyboard, please.
okay I got it I think I am using the new keyboard
Good, to ensure your wireless keyboard is disconnected you can pull out the batteries from the wireless keyboard.
okay
After that please go to your Edge browser and try the same things you did before.
Keep me posted, please.
okay thanks
I'm here with you anyway.
okay it does't do it any more when I type in Web site on browser
I guess I will try to get a hold Of HP to see if I can try to get a new keyboard
So as I thought the problem is with your wireless keyboard. You can try to go with it to any computer service or buy a new one.
it is still under warenty
Or if it has a warranty, then, yes.
bought it in August
Thanks for your help
I guess it has at least 6 month's warranty.
I was glad to help!
Do you have any additional questions I can help you with?
no That is it it was driving me nuts
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