
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****

Nice to meet you, *****!
Do you mean that symbol * starts to appear all the time, right?
Do you mean that symbol * starts to appear all the time, right?
Customer Reply
then sometimes the astek will just run automatically continuously across my browser
yes
yes

Okay, do you have another browser, and have you tried the same steps there?
Customer Reply
it also does it when I am on microsoft edge
no matter what browser window I am on it does the same thing
no matter what browser window I am on it does the same thing

Tell me please, did any liquid was spilled on your keyboard?
Customer Reply
no

Okay, do you have another keyboard to try if there will be no that issue with the other one?
Customer Reply
the key board is wireless I changed the batteries twice

I understand that, but it can work unproperly not depending on the connection type.
So do you have another keyboard to try it with?
So do you have another keyboard to try it with?
Customer Reply
I have an hard wire key board

First, please disconnect the wireless one and then connect the other one.
Customer Reply
how do I disconnect this one

Is it connected by Bluetooth connection?
Customer Reply
trying to dis connect key board

Tell me please, is it connected through Bluetooth connection?
Customer Reply
yes

You can simply turn the Bluetooth off on your computer.
When you turn it off, the wireless keyboard will be disconnected.
If you disconnect your keyboard and cannot do anything with the other one, go to Start > Settings > Special functions > Scroll down > Keyboard > Use Virtual keyboard.
If you still cannot type, turn on your Bluetooth back, connect, and use the Wireless keyboard, please.
When you turn it off, the wireless keyboard will be disconnected.
If you disconnect your keyboard and cannot do anything with the other one, go to Start > Settings > Special functions > Scroll down > Keyboard > Use Virtual keyboard.
If you still cannot type, turn on your Bluetooth back, connect, and use the Wireless keyboard, please.
Customer Reply
okay I got it I think I am using the new keyboard

Good, to ensure your wireless keyboard is disconnected you can pull out the batteries from the wireless keyboard.
Customer Reply
okay

After that please go to your Edge browser and try the same things you did before.
Keep me posted, please.
Keep me posted, please.
Customer Reply
okay thanks

I'm here with you anyway.
Customer Reply
okay it does't do it any more when I type in Web site on browser
I guess I will try to get a hold Of HP to see if I can try to get a new keyboard
I guess I will try to get a hold Of HP to see if I can try to get a new keyboard

So as I thought the problem is with your wireless keyboard. You can try to go with it to any computer service or buy a new one.
Customer Reply
it is still under warenty

Or if it has a warranty, then, yes.
Customer Reply
bought it in August
Thanks for your help
Thanks for your help

I guess it has at least 6 month's warranty.
I was glad to help!
Do you have any additional questions I can help you with?
I was glad to help!
Do you have any additional questions I can help you with?
Customer Reply
no That is it it was driving me nuts

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
We are available 24/7, you can refer your questions anytime. Have a nice one!
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