Created: January 21, 2023

When I put the password for my network, It tells me incorrect password

I am entering the password for my wifi settings.
Last Edit: January 21, 2023
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Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Nice to meet you, *****!
So, you can't connect to your WI-FI because of an invalid password, right?
Customer Reply
Yes but the password is valid for my wifi network.
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Are you sure it's valid?
Customer Reply
yes
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
On which device are you unable to connect?
Customer Reply
I have used it many time before without incident.
trying to setup my point with my modem
I am on my android phone in the home app.
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Could you tell me the model of your point?
Customer Reply
Model Gj2cq
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Thank you for the information!
Let's do it step by step!
Customer Reply
Ok
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Have you already downloaded a Google Home app?
Customer Reply
yes
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Is this your first time using the Google Home app?
Customer Reply
yes
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Got it
Have you already set up a home?
Customer Reply
I think so. How do I know?
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
What do you see when you open the Google Home app?
Customer Reply
***** (my home)
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Oh, great
Your home is set up
Customer Reply
great!
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
1. Choose a location for your primary Wifi point.
You can use any Google Wifi point as a primary Wifi point.
Your primary Wifi point needs to be connected to a working modem that's connected to the Internet.
For the strongest signal, place your primary Wifi point at eye level, in plain views, like on a shelf or TV stand.
2. Connect the Ethernet cable to your Google Wifi point's WAN port. Then, connect the other end of the cable to your modem.
3. Plug your primary Wifi point into a wall outlet.
Let me know if it's done!
Customer Reply
done
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
4. Wait 90 seconds for the light to slowly pulse blue. The pulsing blue light indicates that it's ready to be set up in the Google Home app
5. On your phone or tablet, open the Google Home app
6. Tap Add then Set up device then New device.
Keep me posted!
Customer Reply
it is asking for a set up code
which one do I use
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Does it ask when you tap on ' Set up device'?
Customer Reply
no
conneting to wifi router
connecyion fails
tells to restart modem then follow steps
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Let's make a factory reset!
Customer Reply
ok
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
1. Open the Google Home app
2. Touch and hold your device's tile.
3. At the top right corner, tap Settings then Factory reset Wi-Fi point then Factory reset.
Keep me posted!
Customer Reply
my device is not there
says it is checking internet connection, then I aget connection issue
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
*****, do your connections look like this?:
Customer Reply
yes
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Let's do it step by step to understand where the problem appears
Open the Google Home app, please.
Customer Reply
it says reboot moced
modem'
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Can you reboot it, please?
Customer Reply
yes
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Keep me posted!
Customer Reply
done
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Is it working now?
Customer Reply
Modem is
Yes
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Great.
Customer Reply
says it is checking the internet connection
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Does it tell you "incorrect password" now?
Ok. Thanks.
Let me know how it goes, please.
Customer Reply
no connection issue
wants me to restart again
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Could you do this, please?
Customer Reply
do what?
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Restart again.
Customer Reply
ok
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Keep me upgraded, please.
Customer Reply
Thank you for you help. Have a good evening!

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