Updated: March 19, 2023
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by Anton Hrytsaienko
Tech Expert & Writer
619 resolved issues
Verified Expert in:
Tablets, Apps, Windows issues

When I put the password for my network, It tells me incorrect password

I am entering the password for my wifi settings.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!
So, you can't connect to your WI-FI because of an invalid password, right?

Customer Replay

Yes but the password is valid for my wifi network.

Are you sure it's valid?

Customer Replay

yes

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On which device are you unable to connect?

Customer Replay

I have used it many time before without incident.
trying to setup my point with my modem
I am on my android phone in the home app.

Could you tell me the model of your point?

Customer Replay

Model Gj2cq

image


Thank you for the information!
Let's do it step by step!

Customer Replay

Ok

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Have you already downloaded a Google Home app?

Customer Replay

yes

Is this your first time using the Google Home app?

Customer Replay

yes

Got it
Have you already set up a home?

Customer Replay

I think so. How do I know?

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What do you see when you open the Google Home app?

Customer Replay

***** (my home)

Oh, great
Your home is set up

Customer Replay

great!

  1. Choose a location for your primary Wifi point.
    You can use any Google Wifi point as a primary Wifi point.
    Your primary Wifi point needs to be connected to a working modem that's connected to the Internet.
    For the strongest signal, place your primary Wifi point at eye level, in plain views, like on a shelf or TV stand.
  2. Connect the Ethernet cable to your Google Wifi point's WAN port. Then, connect the other end of the cable to your modem.
  3. Plug your primary Wifi point into a wall outlet.


Let me know if it's done!

Customer Replay

done

  1. Wait 90 seconds for the light to slowly pulse blue. The pulsing blue light indicates that it's ready to be set up in the Google Home app
  2. On your phone or tablet, open the Google Home app
  3. Tap Add then Set up device then New device.


Keep me posted!

Customer Replay

it is asking for a set up code
which one do I use

Does it ask when you tap on ' Set up device'?

Customer Replay

no
conneting to wifi router
connecyion fails
tells to restart modem then follow steps

Let's make a factory reset!

Customer Replay

ok

  1. Open the Google Home app
  2. Touch and hold your device's tile.
  3. At the top right corner, tap Settings then Factory reset Wi-Fi point then Factory reset.


Keep me posted!

Customer Replay

my device is not there
says it is checking internet connection, then I aget connection issue

*****, do your connections look like this?:

image

Customer Replay


yes

Let's do it step by step to understand where the problem appears
Open the Google Home app, please.

Customer Replay

it says reboot moced
modem'

Can you reboot it, please?

Customer Replay

yes

Keep me posted!

Customer Replay

done

Is it working now?

Customer Replay

Modem is
Yes

Customer Replay

says it is checking the internet connection

Does it tell you "incorrect password" now?
Ok. Thanks.
Let me know how it goes, please.

Customer Replay

no connection issue
wants me to restart again

Could you do this, please?

Customer Replay

do what?

Restart again.

Customer Replay

ok

Keep me upgraded, please.

Customer Replay

Thank you for you help. Have a good evening!

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