Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
So, you can't connect to your WI-FI because of an invalid password, right?
Yes but the password is valid for my wifi network.
Are you sure it's valid?
yes
On which device are you unable to connect?
I have used it many time before without incident.
trying to setup my point with my modem
I am on my android phone in the home app.
Could you tell me the model of your point?
Model Gj2cq
Thank you for the information!
Let's do it step by step!
Ok
Have you already downloaded a Google Home app?
yes
Is this your first time using the Google Home app?
yes
Got it
Have you already set up a home?
I think so. How do I know?
What do you see when you open the Google Home app?
***** (my home)
Oh, great
Your home is set up
great!
Let me know if it's done!
done
Keep me posted!
it is asking for a set up code
which one do I use
Does it ask when you tap on ' Set up device'?
no
conneting to wifi router
connecyion fails
tells to restart modem then follow steps
Let's make a factory reset!
ok
Keep me posted!
my device is not there
says it is checking internet connection, then I aget connection issue
*****, do your connections look like this?:
yes
Let's do it step by step to understand where the problem appears
Open the Google Home app, please.
it says reboot moced
modem'
Can you reboot it, please?
yes
Keep me posted!
done
Is it working now?
Modem is
Yes
Great.
says it is checking the internet connection
Does it tell you "incorrect password" now?
Ok. Thanks.
Let me know how it goes, please.
no connection issue
wants me to restart again
Could you do this, please?
do what?
Restart again.
ok
Keep me upgraded, please.
Thank you for you help. Have a good evening!
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