Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Would you be so kind to tell me more about that issue?
Would you be so kind to tell me more about that issue?
Customer Reply
On my Amazon fire tv my HDMI's are blinking off and on making my signal go off and on
You are using Amazon firestick on your TV?
Customer Reply
No fire stick just Amazon fire tv
Ok, could you tell me the model and brand of your TV?
Customer Reply
All I no right now it's an Amazon fire tv how do I get model and brand
The brand must be on the front side of your TV under the screen, the model must be on the backside of your TV, and it could be a sticker with the model number.
Customer Reply
Toshiba model 43lf621u19
Thank you!
So what exactly you have connected to the HDMI port on this tv that makes the signal go off and on?
So what exactly you have connected to the HDMI port on this tv that makes the signal go off and on?
Customer Reply
I just have my Direct Tv and my X box but they are not the problem because it just started today doing that and they been connected since I had the Tv
I understand, but you said that the HDMI port is turning off and on making the signal go off and on, could you tell me which devices go off and on or which signal?
Customer Reply
Well I have been trying to watch my Direct Tv and it started about an hour ago it goes from showing the channels to no signal like a computer glitch
Gotch you!
Could you please tell me what you tried before contacting us?
Could you please tell me what you tried before contacting us?
Customer Reply
I tried unplugging and plugging it back up it worked for a while now it's not so me trying that over is not working now
Did you try to unplug your Direct TV box or your TV from the power cord?
Customer Reply
No but I did unplug all of it tv , box,and game at the same time
Ok, let's start with the TV, please try to unplug your TV from the power source wait for 1 minute, and try to plug it back.
Customer Reply
Ok
Please try after that the signal, and let me know the result.
Customer Reply
Ok I just plugged it back up and waiting for it to come back on all the way
Gotch you!
Customer Reply
It's still blinking off and on
Please tell me, the picture is glitching and starting to freeze or it's completely turned off?
Customer Reply
The picture coming on and going off from signal to no signal
Now it's not showing a picture at all
Now it's not showing a picture at all
Is there any error?
Customer Reply
It's just a black screen
Maybe you have a second HDMI cable that we could try? It could be from your Xbox.
Customer Reply
I tried HDMI2 it says no signal
Let's try to check your TV Input
1 Turn your TV and receiver off and back on.
2 On a Genie remote, press and hold the ENTER button for three seconds to cycle through TV inputs until you see a picture. (component, HDMI, etc.) until you see a picture. (On a Universal remote, press TV Input to cycle through.)
3 If nothing happens when you press the button, try programming your DIRECTV remote to control your TV Input and try again.
1 Turn your TV and receiver off and back on.
2 On a Genie remote, press and hold the ENTER button for three seconds to cycle through TV inputs until you see a picture. (component, HDMI, etc.) until you see a picture. (On a Universal remote, press TV Input to cycle through.)
3 If nothing happens when you press the button, try programming your DIRECTV remote to control your TV Input and try again.
Customer Reply
Cutting my tv and Direct Tv box off
Got it, please let me know when you try all the steps!
Customer Reply
I don't know if I'm doing right but it says no signal
Do you see It's after you have done all 3 steps from the guide?
Customer Reply
I kinda don't know what you are talking about when you say Geinie remote are you talking about Amazon fire tv remote
You must have a remote from Direct tv and you're regular remote for the TV.
Customer Reply
Yes I have Direct Tv remote it's not responding to my tv as normal
Gotch you, could you make a photo of your TV remote and sent this photo to me?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3239405
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3665690
Type: image/jpeg
Size: 3239405
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3665690
Got it
Customer Reply
Its not blinking in and out now it just says no signal and want pickup signal
Can you send me a photo of the TV screen?
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3165465
Like I said it's just not picking up signal now
Type: image/jpeg
Size: 3165465
Like I said it's just not picking up signal now
Is it connected to your Direct TV box?
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2949435
Yes, that the only thing connected now I unconnected my x-box
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Size: 2949435
Yes, that the only thing connected now I unconnected my x-box
Can you try to choose HDMI 2?
Customer Reply
I only see HDMI1 andHDMI3
I mean choose it on your TV
Customer Reply
I tried earlier HDMI2 but no signal also
I can't choose it if nothing connected to it
I can't choose it if nothing connected to it
Can you send me the photo of the wire from Direct TV box
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2028732
Type: image/jpeg
Size: 2028732
And the other side connected to the TV please
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3282851
It went from blinking to no signal now
Now it just not picking up signal
Type: image/jpeg
Size: 3282851
It went from blinking to no signal now
Now it just not picking up signal
Can you send the photo of the back side of your TV
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 4056856
I can't send whole back side I would have to unhook the whole tv
Type: image/jpeg
Size: 4056856
I can't send whole back side I would have to unhook the whole tv
Can you reconnect the wire to HDMI 1?
Customer Reply
Ok
Take your time
Customer Reply
It still says no signal
Did you choose the HDMI 1 on your screen?
Customer Reply
Yes it says no signal detected
Got it
Customer Reply
This must be a big problem
Can you check if the TV box is connected to electricity?
Customer Reply
Yes it's on
Got it
Customer Reply
It just not reading
What do you mean?
Customer Reply
It's not reading my HDMI ports
But there is no such problem with xbox?
Customer Reply
I never tried my x-box do you want me to
Yes
Customer Reply
Ok give me a minute
Sure
Take your time, *****
Take your time, *****
Customer Reply
It still reads no signal detected
Did you turn on your Xbox?
Customer Reply
My Xbox is working now
Great
Is everything working correctly?
Is everything working correctly?
Customer Reply
It's just my Direct Tv that's not responding
Got it
Customer Reply
It says no signal detected
Unplug the receiver's power cord from the electrical outlet. Wait 15 seconds then plug it back in. Press Power on the front panel of your receiver and wait for your receiver to reboot.
Customer Reply
I accidentally unplugged the whole thing
Plug everything back
Customer Reply
I did, it still says no signal for the Direct Tv
Got it
Does it give any error codes?
Does it give any error codes?
Customer Reply
No, just no signal detected
Understood
Can you unplug the wire from receiver and plug it back please
Can you unplug the wire from receiver and plug it back please
Customer Reply
Ok
Thanks
Verify HDMI cord is secure and free of debris between the TV and DirecTV box on both sides
Verify HDMI cord is secure and free of debris between the TV and DirecTV box on both sides
Customer Reply
Everytime I try that I end up unplugging everything
What do you mean?
Customer Reply
It's all on one adaptor so when I pull one out I pull all
Do you mean power adapter?
Customer Reply
It's on now, I hope it stays on
You need to unplug HDMI from TV and reciver, not the power cord
Customer Reply
Like I said it's working now what do I do if it stops again
Direct Tv is showing now
Direct Tv is showing now
Is everything working correctly?
Customer Reply
Yes so far, but it started working last time and it went back out
I'm afraid as soon as I turn to another channel it will go off and on again
I'm afraid as soon as I turn to another channel it will go off and on again
If next time it stops working you should unplug it and check the HDMI wire
You can also contact us again if this situation happens.
You can also contact us again if this situation happens.
Customer Reply
Last time as soon as I checked my guide it went out again
Can you try to check it now?
Customer Reply
Ok I will and thanks
Do you have any additional questions I can help you with?
Customer Reply
So far so good and I have no more questions I just want to know how that happened
Are you still there
Are you still there
It's possible that the wire was not inserted correctly. This is a common problem
Yes
Yes
Customer Reply
Okay well thanks again
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
Maybe the wire needed cleaning and no more questions thanks
Maybe
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
Customer Reply
Ok good bye
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