Updated: March 06, 2023
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by Anton Hrytsaienko
Tech Expert & Writer
619 resolved issues
Verified Expert in:
Tablets, Apps, Windows issues

What does this mean “you signed up on our website. Account management is not available on the app. “

author

Hello, thank you for using Howly.
What website do you get such an error message at?

Customer Replay

From Paramount+ so I can't access a movie.

image

author

Thank you for the details
Were you trying to update personal information with the Paramount Plus account?

Customer Replay

No

author

When have you got such a message?

Customer Replay

Just trying to click onto a movie
tonight
When I click on a movie this message comes up

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author

What troubleshooting have you done so far?

Customer Replay

none I don't know what to do

author

I recommend you sign out and re-sign into Paramount Plus app
Let me know then, please

Customer Replay

Same thing happens

author

Do you use the Paramount Plus app on your phone?

Customer Replay

yes

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author

Thank you for your answer!
Now please try to reinstall this app on your phone.

Customer Replay

ok

author

You need to delete it and install it again.
Please let me know when it is done.

Customer Replay

Ok I think it's fixed. Thank you.

author

Thank you as well, *****!
I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?

Customer Replay

No, Goodnight

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author

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

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