Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
What website do you get such an error message at?
What website do you get such an error message at?
Customer Reply
From Paramount+ so I can't access a movie.
Thank you for the details
Were you trying to update personal information with the Paramount Plus account?
Were you trying to update personal information with the Paramount Plus account?
Customer Reply
No
When have you got such a message?
Customer Reply
Just trying to click onto a movie
tonight
When I click on a movie this message comes up
tonight
When I click on a movie this message comes up
What troubleshooting have you done so far?
Customer Reply
none I don't know what to do
I recommend you sign out and re-sign into Paramount Plus app
Let me know then, please
Let me know then, please
Customer Reply
Same thing happens
Do you use the Paramount Plus app on your phone?
Customer Reply
yes
Thank you for your answer!
Now please try to reinstall this app on your phone.
Now please try to reinstall this app on your phone.
Customer Reply
ok
You need to delete it and install it again.
Please let me know when it is done.
Please let me know when it is done.
Customer Reply
Ok I think it's fixed. Thank you.
Thank you as well, *****!
I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?
I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?
Customer Reply
No, Goodnight
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
We are available 24/7, you can refer your questions anytime. Have a nice one!
No comments yet...
Comments