Updated: March 06, 2023
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by Anton Hrytsaienko
Tech Expert & Writer
619 resolved issues
Verified Expert in:
Tablets, Apps, Windows issues

What does this mean “you signed up on our website. Account management is not available on the app. “

Hello, thank you for using Howly.
What website do you get such an error message at?

Customer Replay

From Paramount+ so I can't access a movie.


Thank you for the details
Were you trying to update personal information with the Paramount Plus account?

Customer Replay


When have you got such a message?

Customer Replay

Just trying to click onto a movie
When I click on a movie this message comes up

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What troubleshooting have you done so far?

Customer Replay

none I don't know what to do

I recommend you sign out and re-sign into Paramount Plus app
Let me know then, please

Customer Replay

Same thing happens

Do you use the Paramount Plus app on your phone?

Customer Replay


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Thank you for your answer!
Now please try to reinstall this app on your phone.

Customer Replay


You need to delete it and install it again.
Please let me know when it is done.

Customer Replay

Ok I think it's fixed. Thank you.

Thank you as well, *****!
I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?

Customer Replay

No, Goodnight

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