We just got our fire stick on and it’s not working and we have Internet
Well we've had this one for a little while
Noted
What error message appears when you try to use it?
It keeps going to optimizing for 10 minutes
Got it
Have you tried to restart your TV?
I have and also disconnected the fire stick for 10 seconds
Got you
Let’s try to soft reset your TV. To do this please unplug your TV from the wall and wait 60 seconds. While unplugged, press and hold the power button on the TV for 30 seconds. After the minute is up, plug your TV back in.
Please note, you have to press the buttons on your TV (NOT the remote)
Okay going to try it
Keep me updated
Okay I plugged the TV back on
So do I turn it on
Yes please
The screen is just black
Have you turned it on using remote?
I don't have a remote for this TV
Ok, have you turned it on using power button on TV?
Yes
Ok, please give it some time to turn on
The light on TV is on
Ok, please turn it off and back on now
Is your firestick plugged in?
Done it
What do you see on the screen now?
Okay the HDM I 2 is on
Follow the on-screen instruction please
The HDM I 2 went back off
Nothing on screen
Is your firestick plugged in?
Yes
Can you please specify both the brand and the model of your TV?
How's your word that spells v i e r a and Panasonic
Meant to say have a word
Ok, and what is the exact model code?
What is the code of your TV model?
Do you want the model of the TV or which code which model code
TV model, you can send me a photo of the sticker on the pack of the TV so I can see it
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Or maybe the model number model number is tc- 50c2
Yes it is
Thank you
Is there still a black screen on TV?
Yes
Pull the plug and with the power disconnected hold the power button on for 60 seconds. After at least 60 seconds plug the tv in and try to start it. If it works great if not, hold the power button in the on position for a count of 20 with the tv plugged in. If there's still no reaction try powering with one of your volume buttons at the same time.
Please keep me updated how it goes
TV went back on HDMI 2
What other devices are connected to your TV?
Those letters went back off but I just got connected the router and a fire stick
Ok, please connect the router and Firestick and tell me what you see on the screen there
Right now it says optimizing system storage and applications this will take approximately 10 minutes to complete
Noted, please give it a time to complete
Tell me once it'll be done to move on
Okay
Thanks
It's about 3/4 through that line
What should the TV do after I finish optimizing
You have to turn on the Firestick pressing the Home button and tell me how it goes
Okay
Keep me updated
Yes it just says take approximately 10 minutes to complete but I think it's taking more than that
Please give it a time to complete without disturbing, do not turn it off please
Okay
Thanks
Fixing to hit the home button
Ok
It will turn the Firestick up
Okay it says home is currently unavailable go to network settings
Please go to network settings and send me a photo of the screen there
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Angel shoes they need me on your device
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 4739465
Please go to network there
Okay
And send me the picture again of the screen
The hard baby
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 5290529
Ok, can you please try to stream something now?
It seems to be working
It's working fine
Awesome!
Is there anything else I can do for you today?
I think that's it thank you very very much and have a good night
No problem! Have a good night!
God bless thank you
No problem! Same to you! Take care)
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