Updated: March 20, 2023
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by Mykola Diakun
Tech Expert & Writer
689 resolved issues

We just bought Yealink desk phones and didn't set up a pin

Now 19 messages are stuck in there, and I can't get them out.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Okay, so you skipped the step with setting up a pin entirely, correct?

Customer Replay

So, you can tell me how to get my messages or do I have to call Yealink? How do I call Yealink?

It asks you for a pin, correct?

Customer Replay

Yes, but we didn't establish a pin.

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Try 0000 or 8647.

Customer Replay

It says this pass code is not valid for both.

Press and hold the 'OK' key on the face of the phone for 10 seconds. This will prompt you to accept or decline a factory reset.
Doing the factory reset will cause you to lose all the data you had on the phone.
But it will give you a chance to set it up properly.

Customer Replay

Including the messages?

Yes, them included.

Customer Replay

I don't see an OK key. There are 5 buttons--a mute mic, a squiggle that I think are headphones with a mic, an envelope 2 arrows pointing in opposite directions and the speaker phone.

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Got it, can you, please, tell me the model you have?

Customer Replay



The OK key is located inside the circle of your navigation keys.
It should be here.


Customer Replay

I got a factory reboot
After you pointed out the navigation circle, I found the directions. I think I also found the auto pin. It was a ***** number, but I lost all my messages. Thanks anyway.

I am so pleased to see your issue got resolved!

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