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We are trying to use my cricut air 2 with my nieces design space and it it connected to Bluetooth on the iPad, the light is blue but will not come up as an option for an accessory to print from
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
What troubleshooting have you done so far?
Tried to unplug for 10 seconds and restart. Reconnect. Still same outcome
Got it, *****, please follow these troubleshooting steps:
Save your project.
Close the Cricut Design Space app.
Open your phone Settings, and unpair your Cricut machine from your mobile device.
Re-pair your Cricut machine with your mobile device.
Launch the Cricut Design Space app.
Attempt to complete your project again.
stand by
Sure, take your time
still machine communication error
Ok, please re-install the App, and restart the iPad and the machine.
Still the same
Got it
Please watch the iPad and see if it's losing connectivity to Wi-Fi and/or Bluetooth when you run into that error.
it’s all full bars
Noted
Can you try it with another device?
no
Wait. We can try another iPad
standby
Oh, good
We moved it to another iPad it works thank you!
Great! You are welcome!
Do you have any additional questions I can help you with?
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