Updated: March 15, 2023
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by Maksym Prykhodchenko
Tech Expert & Writer
492 resolved issues
Verified Expert in:
Smartphones, Gadgets, Laptops issues

We are trying to use my cricut air 2 with my nieces design space and it it connected to Bluetooth on the iPad, the light is blue but will not come up as an option for an accessory to print from

Says there is a communication error

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
What troubleshooting have you done so far?

Customer Replay

Tried to unplug for 10 seconds and restart. Reconnect. Still same outcome

Got it, *****, please follow these troubleshooting steps:
Save your project.
Close the Cricut Design Space app.
Open your phone Settings, and unpair your Cricut machine from your mobile device.
Re-pair your Cricut machine with your mobile device.
Launch the Cricut Design Space app.
Attempt to complete your project again.

Customer Replay

stand by

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Sure, take your time

Customer Replay

still machine communication error

Ok, please re-install the App, and restart the iPad and the machine.

Customer Replay

Still the same

Got it
Please watch the iPad and see if it's losing connectivity to Wi-Fi and/or Bluetooth when you run into that error.

Customer Replay

it’s all full bars

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Can you try it with another device?

Customer Replay


Customer Replay

Wait. We can try another iPad

Customer Replay

We moved it to another iPad it works thank you!

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Great! You are welcome!
Do you have any additional questions I can help you with?

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