Created: February 15, 2023

We are trying to use my cricut air 2 with my nieces design space and it it connected to Bluetooth on the iPad, the light is blue but will not come up as an option for an accessory to print from

Says there is a communication error
Last Edit: February 15, 2023
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Maksym Prykhodchenko
Maksym Prykhodchenko Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Maksym Prykhodchenko
Maksym Prykhodchenko Tech Expert & Writer
Nice to meet you, *****!
What troubleshooting have you done so far?
Customer Reply
Tried to unplug for 10 seconds and restart. Reconnect. Still same outcome
Maksym Prykhodchenko
Maksym Prykhodchenko Tech Expert & Writer
Got it, *****, please follow these troubleshooting steps:
Save your project.
Close the Cricut Design Space app.
Open your phone Settings, and unpair your Cricut machine from your mobile device.
Re-pair your Cricut machine with your mobile device.
Launch the Cricut Design Space app.
Attempt to complete your project again.
Customer Reply
stand by
Maksym Prykhodchenko
Maksym Prykhodchenko Tech Expert & Writer
Sure, take your time
Customer Reply
still machine communication error
Maksym Prykhodchenko
Maksym Prykhodchenko Tech Expert & Writer
Ok, please re-install the App, and restart the iPad and the machine.
Customer Reply
Still the same
Maksym Prykhodchenko
Maksym Prykhodchenko Tech Expert & Writer
Got it
Please watch the iPad and see if it's losing connectivity to Wi-Fi and/or Bluetooth when you run into that error.
Customer Reply
it’s all full bars
Maksym Prykhodchenko
Maksym Prykhodchenko Tech Expert & Writer
Noted
Can you try it with another device?
Customer Reply
no
Maksym Prykhodchenko
Maksym Prykhodchenko Tech Expert & Writer
Ok
Customer Reply
Wait. We can try another iPad
standby
Maksym Prykhodchenko
Maksym Prykhodchenko Tech Expert & Writer
Oh, good
Customer Reply
We moved it to another iPad it works thank you!
Maksym Prykhodchenko
Maksym Prykhodchenko Tech Expert & Writer
Great! You are welcome!
Do you have any additional questions I can help you with?
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