Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Customer Reply
nice to meet you
What do you see on your Toshiba computer?
Customer Reply
black screen
What happens when you try to turn it on?
Customer Reply
nothing. Hit start button it blinked several time and then nothing
Could you please tell me when and how did the problem occur?
Customer Reply
was going into safari
And what happened next after that?
Customer Reply
on the screen was going into lock
Is it a laptop or desktop?
Customer Reply
laptop
*****, is your laptop connected to the charger?
Customer Reply
yes.
Does it produce sound when you turn it on?
Customer Reply
yes the charger was not plugged in.
Please, plug it in.
Customer Reply
will give it several minutes to charge… then the on button
Yes, sure
Take your time
Take your time
Customer Reply
Looks like the problem is solved.
No worries, *****!
All is good
Do you have any additional questions I can help you with?
All is good
Do you have any additional questions I can help you with?
Customer Reply
no .many thanks!!!!!!
I am so pleased to see your issue got resolved!
No comments yet...
Comments