Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
nice to meet you
What do you see on your Toshiba computer?
black screen
What happens when you try to turn it on?
nothing. Hit start button it blinked several time and then nothing
Could you please tell me when and how did the problem occur?
was going into safari
And what happened next after that?
on the screen was going into lock
Is it a laptop or desktop?
laptop
*****, is your laptop connected to the charger?
yes.
Does it produce sound when you turn it on?
yes the charger was not plugged in.
Please, plug it in.
will give it several minutes to charge… then the on button
Yes, sure
Take your time
Looks like the problem is solved.
No worries, *****!
All is good
Do you have any additional questions I can help you with?
no .many thanks!!!!!!
I am so pleased to see your issue got resolved!
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