Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
On what device you cannot receive voicemail?
It's a Vtech, with our landline
Understood.
And you can't receive voicemail, correct?
Frontier says #86 is the code, and our PIN is *****
And you can't receive voicemail, correct?
yes, that's it.
Please try the following:
I set it to ring 6 times, so I could get across the room.
I see.
Actually, the screen says" new voicemail."
Please try the following:
Dial "*98" from your VTech phone. Wait for your voice mailbox to prompt you to enter your pass code.
Enter your voicemail pass code.
Follow the prompts to retrieve your phone messages.
Voice says "I'm sorry, your call cannot be completed as dialed"
Noted.
*****, please try the following:
Is the passcode the PIN from Frontier?
Yes.
ok I'll try again.
Please do and tell me the results.
Just got a dial tone.
Noted.
Phone rang, but then I just got a dial tone.
Understood.
Have you tried to re-connect your phone?
Do you mean put it back on the charging station?
Disconnect it from the wall
It's sitting here in my lap.
Could you please try to re-connect your phone from the power outlet in your wall?
OK, did that. It shows the battery is charged and then the envelope signal with v and m, under the word "ECO"
I see.
Did you mean to unplug the phone from the electrical outlet, and then plug it in?
Yes, I did.
OK, now I'll do that.
Keep me updated.
Did that; now it says "18 missed calls." No, 10.
Now, please try the following:
information is incorrect, please try again"
*****, are you 100% sure that it is the correct PIN?
Well, no, but that's what I wrote down. Should I call Frontier and find out?
Yes, please try to.
I did retrieve a bunch of messages, including the important one from my Dr's office that I'd missed. Today I called our home number from my cell phone and heard my greeting message, left a message, but couldn't retrieve it.
Noted
Did you contact Frontier then?
Yes, and they gave me a big long access # and a 4 digit code, which I stored using the instructions in the Vtech info.
And just after that, it worked?
But now, does not?
I think so. Why does the handset always display "New voicemail?"
what's the big button on the telephone base for, that seems to allow you to play your messages, but doesn't?
It is the voicemail that you got but didn't listen to it. And the issue with playing them
OK, on the handset beside the number 1 is the envelope symbol that I was led to believe would activate the voice mail if you held it down for a bit. But not so, I guess.
Just nothing happens, right?
Yep
Could you please specify the exact model of your phone? Both the model and serial numbers of your VTech product can be found on the bottom of the telephone base.
CS5129-26 but I don't see anything on the bottom of the base station.
Thank you for the provided information!
Please try to turn off and turn on back the voicemail system by following these steps:
OK, I selected "on" but the screen already displays "ans on"
Got you
Did it announce something like “Calls will be answered"?
I didn't hear that.
Noted
Do you see the option to select OFF?
Yes, I did. should I select Off?
Yes, select OFF, return back to the menu, wait for 10 seconds and go there again to turn it on back
done
Now try to play the voicemail by following these steps:
yes. It played the standard message, not the one I recorded, though.
I see
But just after pressing 2 to play it, nothing is playing or announcing?
No, I pressed 2 and it played the standard greeting.
Got it. Thanks!
Not the system is on, correct?
It displays "ans on"
Noted
Please follow these steps and let me know what you see after this:
Done. I had told it to ring 6 times so I could get across the room to answer it. It did display "6".
Understood, thanks for checking!
Why can't the big button on the base station cause the messages to play? What's it for, anyway?
Could you please specify which one you mean? What icon does it have?
the great big one to the right of where you plug the handset in.
It shows "play, /stop, skip, delete, repeat." on its 4 sides. Looks like it ought to do something!
Oh, understood, Thanks for details :)
This button can be used to play the voicemail, too. Could you please press the Play/Stop button and let me know if anything happens
It says "You have no message." What happened to the ones I sent to myself? and why does the handset display "new voicemail" if it doesn't have any????
There might be errors in the system
You can remove the "New voicemail' icon by following these:
After this, please try to call it from your cell phone and leave a message
ok
Once the message is left, try to play it
it displays "13 missed calls" which are the ones I played yesterday. After I hit the big button on the base, it says "you have no message."
Got it
now it is playing some from me!
Just after some time or did you press any buttons?
I may have pressed the envelope icon that is by 1
Ok, great! That's the button that it set up by Frontier to play the voicemail.
Thanks for your help. I hope it's reliable now!
Here is also a useful table with options during a messages
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
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