Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
On what device you cannot receive voicemail?
On what device you cannot receive voicemail?
Customer Reply
It's a Vtech, with our landline
Understood.
And you can't receive voicemail, correct?
And you can't receive voicemail, correct?
Customer Reply
Frontier says #86 is the code, and our PIN is *****
And you can't receive voicemail, correct?
Customer Reply
yes, that's it.
Please try the following:
1) Make sure your answering system is plugged into a live telephone jack and power source.
2) Make sure your answering system is turned on.
3) Some answering systems have an announce only option, which plays your greeting but won't record
messages. Make sure your system is set to record messages.
4) Your answering system’s message capacity may be full. You must erase old messages to make room for new ones.
5) If you have voicemail service in addition to your answering system, your caller’s message may be going into voicemail before your answering system picks up the call. Program your voicemail to pick up at least 2 rings after your answering system is set to answer the call.
1) Make sure your answering system is plugged into a live telephone jack and power source.
2) Make sure your answering system is turned on.
3) Some answering systems have an announce only option, which plays your greeting but won't record
messages. Make sure your system is set to record messages.
4) Your answering system’s message capacity may be full. You must erase old messages to make room for new ones.
5) If you have voicemail service in addition to your answering system, your caller’s message may be going into voicemail before your answering system picks up the call. Program your voicemail to pick up at least 2 rings after your answering system is set to answer the call.
Customer Reply
I set it to ring 6 times, so I could get across the room.
I see.
Customer Reply
Actually, the screen says" new voicemail."
Please try the following:
Dial "*98" from your VTech phone. Wait for your voice mailbox to prompt you to enter your pass code.
Enter your voicemail pass code.
Follow the prompts to retrieve your phone messages.
Dial "*98" from your VTech phone. Wait for your voice mailbox to prompt you to enter your pass code.
Enter your voicemail pass code.
Follow the prompts to retrieve your phone messages.
Customer Reply
Voice says "I'm sorry, your call cannot be completed as dialed"
Noted.
*****, please try the following:
1. Dial your home phone number from your VTech phone. Wait for your voicemail greeting to play.
2. Press the asterisk key and wait until you are prompted to enter your pass code.
3. Enter your password and follow the prompts to retrieve your messages.
*****, please try the following:
1. Dial your home phone number from your VTech phone. Wait for your voicemail greeting to play.
2. Press the asterisk key and wait until you are prompted to enter your pass code.
3. Enter your password and follow the prompts to retrieve your messages.
Customer Reply
Is the passcode the PIN from Frontier?
Yes.
Customer Reply
ok I'll try again.
Please do and tell me the results.
Customer Reply
Just got a dial tone.
Noted.
Customer Reply
Phone rang, but then I just got a dial tone.
Understood.
Have you tried to re-connect your phone?
Have you tried to re-connect your phone?
Customer Reply
Do you mean put it back on the charging station?
Disconnect it from the wall
Customer Reply
It's sitting here in my lap.
Could you please try to re-connect your phone from the power outlet in your wall?
Customer Reply
OK, did that. It shows the battery is charged and then the envelope signal with v and m, under the word "ECO"
I see.
Customer Reply
Did you mean to unplug the phone from the electrical outlet, and then plug it in?
Yes, I did.
Customer Reply
OK, now I'll do that.
Keep me updated.
Customer Reply
Did that; now it says "18 missed calls." No, 10.
Now, please try the following:
1. Dial your home phone number from your VTech phone. Wait for your voicemail greeting to play.
2. Press the asterisk key and wait until you are prompted to enter your pass code.
3. Enter your password and follow the prompts to retrieve your messages.
1. Dial your home phone number from your VTech phone. Wait for your voicemail greeting to play.
2. Press the asterisk key and wait until you are prompted to enter your pass code.
3. Enter your password and follow the prompts to retrieve your messages.
Customer Reply
information is incorrect, please try again"
*****, are you 100% sure that it is the correct PIN?
Customer Reply
Well, no, but that's what I wrote down. Should I call Frontier and find out?
Yes, please try to.
Customer Reply
I did retrieve a bunch of messages, including the important one from my Dr's office that I'd missed. Today I called our home number from my cell phone and heard my greeting message, left a message, but couldn't retrieve it.
Noted
Did you contact Frontier then?
Did you contact Frontier then?
Customer Reply
Yes, and they gave me a big long access # and a 4 digit code, which I stored using the instructions in the Vtech info.
And just after that, it worked?
But now, does not?
But now, does not?
Customer Reply
I think so. Why does the handset always display "New voicemail?"
what's the big button on the telephone base for, that seems to allow you to play your messages, but doesn't?
what's the big button on the telephone base for, that seems to allow you to play your messages, but doesn't?
It is the voicemail that you got but didn't listen to it. And the issue with playing them
Customer Reply
OK, on the handset beside the number 1 is the envelope symbol that I was led to believe would activate the voice mail if you held it down for a bit. But not so, I guess.
Just nothing happens, right?
Customer Reply
Yep
Could you please specify the exact model of your phone? Both the model and serial numbers of your VTech product can be found on the bottom of the telephone base.
Customer Reply
CS5129-26 but I don't see anything on the bottom of the base station.
Thank you for the provided information!
Please try to turn off and turn on back the voicemail system by following these steps:
1. Press MENU when the phone is not in use.
2. Press arrows up and down to choose Answering sys and then press SELECT.
3. Press arrows up and down to choose Answer on/off and then press SELECT.
4. Press arrows up and down to choose On or Off and then press SELECT to save.
Please try to turn off and turn on back the voicemail system by following these steps:
1. Press MENU when the phone is not in use.
2. Press arrows up and down to choose Answering sys and then press SELECT.
3. Press arrows up and down to choose Answer on/off and then press SELECT.
4. Press arrows up and down to choose On or Off and then press SELECT to save.
Customer Reply
OK, I selected "on" but the screen already displays "ans on"
Got you
Did it announce something like “Calls will be answered"?
Did it announce something like “Calls will be answered"?
Customer Reply
I didn't hear that.
Noted
Do you see the option to select OFF?
Do you see the option to select OFF?
Customer Reply
Yes, I did. should I select Off?
Yes, select OFF, return back to the menu, wait for 10 seconds and go there again to turn it on back
Customer Reply
done
Now try to play the voicemail by following these steps:
1. Press MENU
2. Press arrows up or down to choose Answering sys then press SELECT.
3. Press SELECT to select Announcement.
4. The handset displays Play [2] Del [3] Rec [7], press 2
It also should announce “To play, press 2. To record, press 7.” Do you hear this?
1. Press MENU
2. Press arrows up or down to choose Answering sys then press SELECT.
3. Press SELECT to select Announcement.
4. The handset displays Play [2] Del [3] Rec [7], press 2
It also should announce “To play, press 2. To record, press 7.” Do you hear this?
Customer Reply
yes. It played the standard message, not the one I recorded, though.
I see
But just after pressing 2 to play it, nothing is playing or announcing?
But just after pressing 2 to play it, nothing is playing or announcing?
Customer Reply
No, I pressed 2 and it played the standard greeting.
Got it. Thanks!
Not the system is on, correct?
Not the system is on, correct?
Customer Reply
It displays "ans on"
Noted
Please follow these steps and let me know what you see after this:
1. Press MENU
2. Select Answering sys
3. Select Ans sys setup
4. Select # of rings
Please follow these steps and let me know what you see after this:
1. Press MENU
2. Select Answering sys
3. Select Ans sys setup
4. Select # of rings
Customer Reply
Done. I had told it to ring 6 times so I could get across the room to answer it. It did display "6".
Understood, thanks for checking!
Customer Reply
Why can't the big button on the base station cause the messages to play? What's it for, anyway?
Could you please specify which one you mean? What icon does it have?
Customer Reply
the great big one to the right of where you plug the handset in.
It shows "play, /stop, skip, delete, repeat." on its 4 sides. Looks like it ought to do something!
It shows "play, /stop, skip, delete, repeat." on its 4 sides. Looks like it ought to do something!
Oh, understood, Thanks for details :)
This button can be used to play the voicemail, too. Could you please press the Play/Stop button and let me know if anything happens
This button can be used to play the voicemail, too. Could you please press the Play/Stop button and let me know if anything happens
Customer Reply
It says "You have no message." What happened to the ones I sent to myself? and why does the handset display "new voicemail" if it doesn't have any????
There might be errors in the system
You can remove the "New voicemail' icon by following these:
1. Press MENU
2. Select Settings
3. Select Clr voicemail
After this, please try to call it from your cell phone and leave a message
You can remove the "New voicemail' icon by following these:
1. Press MENU
2. Select Settings
3. Select Clr voicemail
After this, please try to call it from your cell phone and leave a message
Customer Reply
ok
Once the message is left, try to play it
Customer Reply
it displays "13 missed calls" which are the ones I played yesterday. After I hit the big button on the base, it says "you have no message."
Got it
Customer Reply
now it is playing some from me!
Just after some time or did you press any buttons?
Customer Reply
I may have pressed the envelope icon that is by 1
Ok, great! That's the button that it set up by Frontier to play the voicemail.
Customer Reply
Thanks for your help. I hope it's reliable now!
Here is also a useful table with options during a messages
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
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