Updated: May 19, 2023
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by Christine Tomas
Tech Expert & Writer
1461 resolved issues
Verified Expert in:
Smartphones, Networks, Tablets, Computers

Uber issue, can't order a ride it’s saying my phone is in use

Hello, thank you for using our service, my name is Christine I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.

Customer Replay

I’m trying to order a ride but it’s saying my phone is in use but that’s my number and I didn’t have this issue a few days ago when I took Uber


Ok, did you register your Uber account with this very phone number?

Customer Replay

yes I changed it when I changed my phone number

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Ok, could you let me know what exact error do you see when you are trying to order a ride?

Customer Replay

Then says this number is already in use

Top answer

I see, lets check your account settings first:

  1. Click on “Account” at the bottom of the screen.
  2. Tap “View Account”, then tap “Edit account” by your name at the top.
  3. Check the details. do you see there your phone number that you are currently using?
Customer Replay

No my number isn’t there
but when I put in my number it says it’s in use

Did you ever used this phone number with Uber on a different device?

Customer Replay

No I never did
that’s why I’m confused

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You can order a ride in Uber if you have entered your phone number in the account

Customer Replay

I’ve tried putting my number but it says number in use

What phone number do you see in the account settings? Can you let me know?

Customer Replay

There is no number
It says unverified

I see
Do you own this phone number for a long time?

Customer Replay

For about 2 months
but I’ve never had a problem before

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Are you saying that you used this phone number with Uber without any issues?

Customer Replay


Customer Replay

so I’m very confused

Top answer

Please try to log out of the application and then log in again

Customer Replay

Okay hold on

Let me know the results, please

Customer Replay

Now it’s working

That's great!
I am glad the issue is solved

Customer Replay

Thank you!

It is my pleasure!
Do you have any additional questions I can help you with?

Customer Replay

No that was all

Thank you for reaching out. Please let me know if you have any other questions and I'll be happy to clarify them for you!

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