Created: October 29, 2022

Uber issue, can’t order a ride it’s saying my phone is in use

Last Edit: October 29, 2022
Christine Tomas
Christine Tomas Tech Expert & Writer
Hello, thank you for using our service, my name is Christine I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Christine Tomas
Christine Tomas Tech Expert & Writer
Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.
Customer Reply
I’m trying to order a ride but it’s saying my phone is in use but that’s my number and I didn’t have this issue a few days ago when I took Uber
Christine Tomas
Christine Tomas Tech Expert & Writer
Ok, did you register your Uber account with this very phone number?
Customer Reply
yes I changed it when I changed my phone number
Christine Tomas
Christine Tomas Tech Expert & Writer
Ok, could you let me know what exact error do you see when you are trying to order a ride?
Customer Reply
It says BAD REQUEST
Then says this number is already in use
Christine Tomas
Christine Tomas Tech Expert & Writer
I see, lets check your account settings first
Click on “Account” at the bottom of the screen.
Tap “View Account”, then tap “Edit account” by your name at the top.
Check the details. do you see there your phone number that you are currently using?
Customer Reply
No my number isn’t there
but when I put in my number it says it’s in use
Christine Tomas
Christine Tomas Tech Expert & Writer
Did you ever used this phone number with Uber on a different device?
Customer Reply
No I never did
that’s why I’m confused
Christine Tomas
Christine Tomas Tech Expert & Writer
You can order a ride in Uber if you have entered your phone number in the account
Customer Reply
I’ve tried putting my number but it says number in use
Christine Tomas
Christine Tomas Tech Expert & Writer
What phone number do you see in the account settings? Can you let me know?
Customer Reply
There is no number
It says unverified
Christine Tomas
Christine Tomas Tech Expert & Writer
I see
Do you own this phone number for a long time?
Customer Reply
For about 2 months
but I’ve never had a problem before
Christine Tomas
Christine Tomas Tech Expert & Writer
Are you saying that you used this phone number with Uber without any issues?
Customer Reply
Yes
Christine Tomas
Christine Tomas Tech Expert & Writer
I see
Customer Reply
so I’m very confused
Christine Tomas
Christine Tomas Tech Expert & Writer
Please try to log out of the application and then log in again
Customer Reply
Okay hold on
Christine Tomas
Christine Tomas Tech Expert & Writer
Let me know the results, please
Customer Reply
Now it’s working
Christine Tomas
Christine Tomas Tech Expert & Writer
That's great!
I am glad the issue is solved
Customer Reply
Thank you!
Christine Tomas
Christine Tomas Tech Expert & Writer
It is my pleasure!
Do you have any additional questions I can help you with?
Customer Reply
No that was all
Christine Tomas
Christine Tomas Tech Expert & Writer
Thank you for reaching out. Please let me know if you have any other questions and I'll be happy to clarify them for you!