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Uber issue, can't order a ride it’s saying my phone is in use
Hello, thank you for using our service, my name is Christine I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.
I’m trying to order a ride but it’s saying my phone is in use but that’s my number and I didn’t have this issue a few days ago when I took Uber
Ok, did you register your Uber account with this very phone number?
yes I changed it when I changed my phone number
Ok, could you let me know what exact error do you see when you are trying to order a ride?
It says BAD REQUEST
Then says this number is already in use
I see, lets check your account settings first:
- Click on “Account” at the bottom of the screen.
- Tap “View Account”, then tap “Edit account” by your name at the top.
- Check the details. do you see there your phone number that you are currently using?
No my number isn’t there
but when I put in my number it says it’s in use
Did you ever used this phone number with Uber on a different device?
No I never did
that’s why I’m confused
You can order a ride in Uber if you have entered your phone number in the account
I’ve tried putting my number but it says number in use
What phone number do you see in the account settings? Can you let me know?
There is no number
It says unverified
I see
Do you own this phone number for a long time?
For about 2 months
but I’ve never had a problem before
Are you saying that you used this phone number with Uber without any issues?
Yes
I see
so I’m very confused
Okay hold on
Let me know the results, please
Now it’s working
That's great!
I am glad the issue is solved
Thank you!
It is my pleasure!
Do you have any additional questions I can help you with?
No that was all
Thank you for reaching out. Please let me know if you have any other questions and I'll be happy to clarify them for you!
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