Hello, thank you for using Howly.
What troubleshooting have you done with the Uber driver app so far?
None. I tried to uninstall it .... but couldn't as it wont go to an uninstall directive
Have you checked for the updates?
That was the update that was downloading...then it stuck
Have you tried to reboot your phone?
The app is working on my other devices...iPad, and other older iphone
Got you. But have you tried to reboot your iPhone on which the app does not work?
i turned it off, a couple of times. But still nothing
Have you tried to tap and hold on your home screen for a couple of seconds till you can interact with the icons of the apps and then delete the app?
yes. THe only message that comes up is: Remove "Uber Driver"? Removing from Home Screen will keep the app in your App Library.
All other apps has the remove or delete app
Okay, click on "remove".
Then go to the App Store, find the Uber driver app, and tell me please what options you see there.
Have done that a couple of times before. Cant see the app in the App Store
Ill try it again now
Okay, thanks. It should be called "Uber - Driver: Drive & Deliver"
Ive just share the app to you via email
Yes, it's the correct app. So what options do you see?
Okay, you can also send me a screenshot of what you see there.
saw the uber driver update....and it seems to be doing that now
Okay, great. Keep me posted!
Working now. Now trying to get the icon to the home screen
Got it done. Many thanks for your help
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Have a blessed weekend.
Not for now. But thanks a lot. Cheers
I am so pleased to see your issue got resolved!
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