Updated: March 24, 2023
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by Christine Tomas
Tech Expert & Writer
1461 resolved issues
Verified Expert in:
Smartphones, Networks, Tablets, Computers

Trying to sign in for hbo

author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!

Customer Replay

You too

author

Did you have an HBO account before?

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Customer Replay

Yes long time ago

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author

Do you remember the email and password for this account?

Customer Replay

No that was more than 5 yrs ago if not longer

author

Do you want to create a new HBO account?

Customer Replay

I spoke with someone on the phone yesterday that told me I was going to get 2 month of HBO for free and then after the trial period if I didn't want HBO I could cancel

Customer Replay

That's what I'm looking for do I need to set up new acct

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author

I think so if you don't have access to your old email.

Customer Replay

Ok let's set up new acct

author

Sure.
Could you tell me which device you want to use for HBO?

Customer Replay

Tv samsung

author

Do you have any streaming devices for your Samsung TV?
Or you're using the Samsung Smart TV?

Customer Replay

Likeroku

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Customer Replay

No it's already programed into my tv like Disney Hulu netflix

author

I understand.
Can you download the HBO app on your TV?

Customer Replay

I already have chose a plan credit card entered but when I go to pick a movie it goes back to choose a plan

author

Can you try to select the plan again?

Customer Replay

Ok it goes to Samsung store then to Samsung checkout

author

Do you want to skip it and use the Free trial?

Customer Replay

Yes

author

Did you create a new HBO account?

Customer Replay

Yes

author

You had to enter your credit card and select a plan, after which you should have a free trial subscription.

Customer Replay

Did all that and still can't get my tv app to work

author

What do you see on the screen when you open the app?

Customer Replay

Ok we're good working

author

Does it work?

Customer Replay

Yes
Thank you

author

Great!
Is there anything else I can do for you today?

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