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Trying to sign in for hbo
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
You too
Did you have an HBO account before?
Yes long time ago
Do you remember the email and password for this account?
No that was more than 5 yrs ago if not longer
Do you want to create a new HBO account?
I spoke with someone on the phone yesterday that told me I was going to get 2 month of HBO for free and then after the trial period if I didn't want HBO I could cancel
Yes.
That's what I'm looking for do I need to set up new acct
I think so if you don't have access to your old email.
Ok let's set up new acct
Sure.
Could you tell me which device you want to use for HBO?
Tv samsung
Do you have any streaming devices for your Samsung TV?
Or you're using the Samsung Smart TV?
Likeroku
Yes.
No it's already programed into my tv like Disney Hulu netflix
I understand.
Can you download the HBO app on your TV?
I already have chose a plan credit card entered but when I go to pick a movie it goes back to choose a plan
Can you try to select the plan again?
Ok it goes to Samsung store then to Samsung checkout
Do you want to skip it and use the Free trial?
Yes
Did you create a new HBO account?
Yes
You had to enter your credit card and select a plan, after which you should have a free trial subscription.
Did all that and still can't get my tv app to work
What do you see on the screen when you open the app?
Ok we're good working
Does it work?
Yes
Thank you
Great!
Is there anything else I can do for you today?
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