Created: December 28, 2022

Trying to sign in for hbo

Last Edit: January 6, 2023
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Christine Tomas
Christine Tomas Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Christine Tomas
Christine Tomas Tech Expert & Writer
Nice to meet you, *****!
Customer Reply
You too
Christine Tomas
Christine Tomas Tech Expert & Writer
Did you have an HBO account before?
Customer Reply
Yes long time ago
Christine Tomas
Christine Tomas Tech Expert & Writer
Do you remember the email and password for this account?
Customer Reply
No that was more than 5 yrs ago if not longer
Christine Tomas
Christine Tomas Tech Expert & Writer
Do you want to create a new HBO account?
Customer Reply
I spoke with someone on the phone yesterday that told me I was going to get 2 month of HBO for free and then after the trial period if I didn't want HBO I could cancel
Christine Tomas
Christine Tomas Tech Expert & Writer
Yes.
Customer Reply
That's what I'm looking for do I need to set up new acct
Christine Tomas
Christine Tomas Tech Expert & Writer
I think so if you don't have access to your old email.
Customer Reply
Ok let's set up new acct
Christine Tomas
Christine Tomas Tech Expert & Writer
Sure.
Could you tell me which device you want to use for HBO?
Customer Reply
Tv samsung
Christine Tomas
Christine Tomas Tech Expert & Writer
Do you have any streaming devices for your Samsung TV?
Or you're using the Samsung Smart TV?
Customer Reply
Likeroku
Christine Tomas
Christine Tomas Tech Expert & Writer
Yes.
Customer Reply
No it's already programed into my tv like Disney Hulu netflix
Christine Tomas
Christine Tomas Tech Expert & Writer
I understand.
Can you download the HBO app on your TV?
Customer Reply
I already have chose a plan credit card entered but when I go to pick a movie it goes back to choose a plan
Christine Tomas
Christine Tomas Tech Expert & Writer
Can you try to select the plan again?
Customer Reply
Ok it goes to Samsung store then to Samsung checkout
Christine Tomas
Christine Tomas Tech Expert & Writer
Do you want to skip it and use the Free trial?
Customer Reply
Yes
Christine Tomas
Christine Tomas Tech Expert & Writer
Did you create a new HBO account?
Customer Reply
Yes
Christine Tomas
Christine Tomas Tech Expert & Writer
You had to enter your credit card and select a plan, after which you should have a free trial subscription.
Customer Reply
Did all that and still can't get my tv app to work
Christine Tomas
Christine Tomas Tech Expert & Writer
What do you see on the screen when you open the app?
Customer Reply
Ok we're good working
Christine Tomas
Christine Tomas Tech Expert & Writer
Does it work?
Customer Reply
Yes
Thank you
Christine Tomas
Christine Tomas Tech Expert & Writer
Great!
Is there anything else I can do for you today?

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