Updated: March 24, 2023
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by Christine Tomas
Tech Expert & Writer
1461 resolved issues
Verified Expert in:
Smartphones, Networks, Tablets, Computers

Trying to sign in for hbo

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!

Customer Replay

You too

Did you have an HBO account before?


Customer Replay

Yes long time ago

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Do you remember the email and password for this account?

Customer Replay

No that was more than 5 yrs ago if not longer

Do you want to create a new HBO account?

Customer Replay

I spoke with someone on the phone yesterday that told me I was going to get 2 month of HBO for free and then after the trial period if I didn't want HBO I could cancel

Customer Replay

That's what I'm looking for do I need to set up new acct

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I think so if you don't have access to your old email.

Customer Replay

Ok let's set up new acct

Could you tell me which device you want to use for HBO?

Customer Replay

Tv samsung

Do you have any streaming devices for your Samsung TV?
Or you're using the Samsung Smart TV?

Customer Replay


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Customer Replay

No it's already programed into my tv like Disney Hulu netflix

I understand.
Can you download the HBO app on your TV?

Customer Replay

I already have chose a plan credit card entered but when I go to pick a movie it goes back to choose a plan

Can you try to select the plan again?

Customer Replay

Ok it goes to Samsung store then to Samsung checkout

Do you want to skip it and use the Free trial?

Customer Replay


Did you create a new HBO account?

Customer Replay


You had to enter your credit card and select a plan, after which you should have a free trial subscription.

Customer Replay

Did all that and still can't get my tv app to work

What do you see on the screen when you open the app?

Customer Replay

Ok we're good working

Does it work?

Customer Replay

Thank you

Is there anything else I can do for you today?

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