Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Does it show the reason when you try to purchase it?
Does it show the reason when you try to purchase it?
Customer Reply
Only that there's an error message with several "letters"..says check the issue via those letters..won't accept those either
Noted.
Customer Reply
It's a hearing aid app; connected to Bluetooth
I got you.
Please, try to add your payment card to Google Play with my instructions:
1. Go to play.google.com
2. At the top right, click your profile icon.
3. Select Payments & Subscriptions. Payment Methods.
4. Select Add a Payment Method.
6. Follow the steps on the screen. The new payment method will be added to your Google account.
Please, try to add your payment card to Google Play with my instructions:
1. Go to play.google.com
2. At the top right, click your profile icon.
3. Select Payments & Subscriptions. Payment Methods.
4. Select Add a Payment Method.
6. Follow the steps on the screen. The new payment method will be added to your Google account.
Customer Reply
Will try but I did that before..will see ..if not I'll call back..thx
Thank you. We'll wait for you.
Customer Reply
Thx..
:)
Customer Reply
I did that, telling me to activate my acct.
Can you activate it?
Customer Reply
Working on it...a minute please
Sure, take your time.
Customer Reply
Ok..same issue,,,dprvtn.com says
May I ask you to take a screenshot and send it to me?
Customer Reply
"The card has been declined. Please confirm info, or use a new card to verify."
Does it show what kind of info you need to confirm?
Customer Reply
Asking me for a new card, to verify..will do that again but am usually denied again..give me a minute
Okay.
Customer Reply
Oh my! Finally! Says Your membership has been approved..I suppose that will work next time to pay for the app..Hooray!
Great!
Is there anything else I can do for you today?
Is there anything else I can do for you today?
Customer Reply
Thanks again! Will be back in touch if I need other help
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
Customer Reply
Thx..bye
Goodbye!
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