Updated: March 15, 2023
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by Oleksandr Kamennyi
Tech Expert & Writer
961 resolved issues
Verified Expert in:
Smartphones, Gadgets, Computers, Apps

Trying to purchase an app from Google play, does NOT accept any pay card nor Pay Pal

why not?

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!
Does it show the reason when you try to purchase it?

Customer Replay

Only that there's an error message with several "letters"..says check the issue via those letters..won't accept those either

Customer Replay

It's a hearing aid app; connected to Bluetooth

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I got you.
Please, try to add your payment card to Google Play with my instructions:

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  1. Go to play.google.com
  2. At the top right, click your profile icon.
  3. Select Payments & Subscriptions. Payment Methods.
  4. Select Add a Payment Method.
  5. Follow the steps on the screen. The new payment method will be added to your Google account.
Customer Replay

Will try but I did that before..will see ..if not I'll call back..thx

Thank you. We'll wait for you.

Customer Replay

Thx..

Customer Replay

I did that, telling me to activate my acct.

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Can you activate it?

Customer Replay

Working on it...a minute please

Sure, take your time.

Customer Replay

Ok..same issue,,,dprvtn.com says

May I ask you to take a screenshot and send it to me?

Customer Replay

"The card has been declined. Please confirm info, or use a new card to verify."

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Does it show what kind of info you need to confirm?

Customer Replay

Asking me for a new card, to verify..will do that again but am usually denied again..give me a minute

Customer Replay

Oh my! Finally! Says Your membership has been approved..I suppose that will work next time to pay for the app..Hooray!

Great!
Is there anything else I can do for you today?

Customer Replay

Thanks again! Will be back in touch if I need other help

Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!

Customer Replay

Thx..bye

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