The verification was First sent to the HALO screen
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Can you please tell me what verification code are you facing issues with? What website you are using?
Halo website. It sends a verification code and you have to immediately type it in.
Okay, I see
Where does it send the code?
to the Halo page that I am on
And where do you have to enter the code?
on the halo page thru the iPhone
Okay, I see. Thank you for clarification
Do you not have time to enter the code before it expires? What is the issue exactly?
I did not enter the code fast enough. It asked if I wanted the code resent and I said yes, but then Halo sent the code to my messenger App and not to me on the Halo page.
Did you try entering the code it send to your messenger?
No. I did not know the codes were being sent to messenger until after all was done. It kept asking if I wanted to resend code, I said yes, but I never saw it. Finally it would not send any more codes and told me to wait an hour before logging on again. Then I found the additional codes in my messenger after I logged off. I cannot be on Halo and messenger at the same time.
Okay, I understand you.
Did you wait an hour as it said?
Yes. I reloaded in and when it was to send the verification code, I never got it. It was not sent to messenger either.
Can you send the verification code now and check to your messages right after that, please
I do not have a verification code now. They have to send it on the Halo page that I am on. I cannot go to messenger and retype the code in on time.
Can you open the halo page on your computer then?
No
Okay i understand.
So do they send the code by message or on the Halo page?
The first time was on the Halo page. When they resent it, it was on the messenger page
Do they send it to your messages now?
They do not send me any codes now. I think they sent their maximum number of codes the first time and do not want to resend any more for security reasons.
Did you try entering the last code they send you?
No.
Can you please try doing that?
No. The first code was eliminated before I could resend it or write it down. I did not copy the other codes they sent to messenger.
Can you please go to your messenger and see the last code they send you?
No. I erased all the codes last night.
Okay, I undersatnd.
If they don’t send you any codes due to security reasons I recommend waiting another and trying again after that
I can relog in again and see if I get a code.
Sure, that would be great!
Keep me posted.
*****
Okay, I see you got a verification code
Just enter it on the website now
Let me know how everything is going.
I got a code and reentered it in time and it was verified.
Glad to hear that!
It wants me to enter bluetooth now , but my phone doesn't have Bluetooth
I'm not sure I understand. Would you be so kind to send a screenshot of that?
It simply says turn on Bluetooth.
Okay, I see
What model phone do you have?
XR
iPhone XR, is that right?
Yes
To turn on Bluetooth on your phone:
- Go to Settings app
- Open the Bluetooth menu
- Tap on the toggle to turn it on
It is on.
Good
Are there any instructions there what to do after?
Halo is trying to access bluetooth
Okay, keep me posted and please notify me if you need any additional help
Thank you for your help. Halo is updating my band now.
I'm so happy to hear that your issue is resolved!
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