The remote doesn’t turn the TV on
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*****
Nice to meet you, *****!
I see, what TV and remote do you have?
It is a Samsung TV and the remote is the one that came wit the cable box.
Ok, got it. When did the issue first start?
Just a few minutes ago.
The tv is on now.
I see, did you turn it on using the remote?
No. It turned after I unplugged the cable box and plugged it in again.
Got it.
*****, could you please remove the batteries from the remote, then press Power for 8 seconds to reset it? Then reinsert the batteries and try to use the remote again.
It seems to be working now.
Issue resolved. Thanks.
Glad to hear that!
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