Updated: March 17, 2023
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by Maksym Prykhodchenko
Tech Expert & Writer
492 resolved issues
Verified Expert in:
Smartphones, Gadgets, Laptops issues

The remote doesn’t turn the TV on

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
I see, what TV and remote do you have?

Customer Replay

It is a Samsung TV and the remote is the one that came wit the cable box.


Ok, got it. When did the issue first start?

Customer Replay

Just a few minutes ago.
The tv is on now.

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I see, did you turn it on using the remote?

Customer Replay

No. It turned after I unplugged the cable box and plugged it in again.

Got it.
*****, could you please remove the batteries from the remote, then press Power for 8 seconds to reset it? Then reinsert the batteries and try to use the remote again.

Customer Replay

It seems to be working now.
Issue resolved. Thanks.

Glad to hear that!
Do you have any additional questions I can help you with?

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