Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
I see, what TV and remote do you have?
I see, what TV and remote do you have?
Customer Reply
It is a Samsung TV and the remote is the one that came wit the cable box.
Ok, got it. When did the issue first start?
Customer Reply
Just a few minutes ago.
The tv is on now.
The tv is on now.
I see, did you turn it on using the remote?
Customer Reply
No. It turned after I unplugged the cable box and plugged it in again.
Got it.
*****, could you please remove the batteries from the remote, then press Power for 8 seconds to reset it? Then reinsert the batteries and try to use the remote again.
*****, could you please remove the batteries from the remote, then press Power for 8 seconds to reset it? Then reinsert the batteries and try to use the remote again.
Customer Reply
It seems to be working now.
Issue resolved. Thanks.
Issue resolved. Thanks.
Glad to hear that!
Do you have any additional questions I can help you with?
Do you have any additional questions I can help you with?
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