Created: December 14, 2022

The internet provider switched to fiber optic

Last Edit: January 6, 2023
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Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.
Customer Reply
My Tokugawa stick shows the Tokugawa city screen but won’t switch to the home oage
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Could you please elaborate?
What is Togukawa Stick?
Customer Reply
Don’t know I type and your page changes what I typed to that
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Got it. What device are you referring to?
Customer Reply
Tokugawa stick
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
There is no such a device as Tokugawa Stick, *****.
Maybe you are talking about Roku Stick?
Customer Reply
I have a streaming stick from roku
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Ok.
Did you try restarting your TV?
Customer Reply
Yes
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Ok. Did you try removing your Roku device from your TV and then putting it back?
Customer Reply
Done
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Ok. Please switch back to your Roku input channel.
Check if the issue has been resolved.
Customer Reply
Yes just did after you told me to
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Ok.
Customer Reply
all I get is the opening scanning picture
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
What does it say?
Customer Reply
it Just has the roku channel streaming ads
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Please try to use your Roku remote. Try pressing buttons to skip the ads.
Customer Reply
No response to the remote
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Please remove the batteries from your remote and then put them back.
Customer Reply
Removed and reinserted still no response to the remote
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
It is possible that your batteries need to be replaced.
Do you have new batteries that you can use with your remote?
Customer Reply
Just replaced them a few days ago
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Ok. Hold on.
Please try these steps:
1. Remove the batteries from your remote once again.
2. Unplug your Roku player from your TV, wait for 5 to 10 seconds, and plug it back in again.
3. When you see the Roku home screen on your TV, insert the batteries back into the remote.
4. Press and hold the reset button, which is located in the battery compartment, for about 5 seconds.
5. The pairing light on the remote should start flashing. The re-pairing process may take up to 30 seconds to finish — a notification will appear on the screen when it's complete.
Customer Reply
while you were away I replaced the battery’s with different ones and now it is working
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Great!
Please try using it to switch the channels on your Roku.
Customer Reply
itchanges channels
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Ok.
So the issue was fixed?
Customer Reply
Yes I believe so thanks
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Great :)
We are glad that you have resolved your issue using Howly!

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