Updated: April 01, 2023
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by Denys Kashnytskyi
Tech Expert & Writer
326 resolved issues

The internet provider switched to fiber optic

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.

Customer Replay

My Tokugawa stick shows the Tokugawa city screen but won’t switch to the home oage

Could you please elaborate?
What is Togukawa Stick?

Customer Replay

Don’t know I type and your page changes what I typed to that

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Got it. What device are you referring to?

Customer Replay

Tokugawa stick

There is no such a device as Tokugawa Stick, *****.
Maybe you are talking about Roku Stick?


Customer Replay

I have a streaming stick from roku

Did you try restarting your TV?

Customer Replay


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Ok. Did you try removing your Roku device from your TV and then putting it back?

Customer Replay


Ok. Please switch back to your Roku input channel.
Check if the issue has been resolved.

Customer Replay

Yes just did after you told me to

Customer Replay

all I get is the opening scanning picture

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What does it say?

Customer Replay

it Just has the roku channel streaming ads

Please try to use your Roku remote. Try pressing buttons to skip the ads.

Customer Replay

No response to the remote

Please remove the batteries from your remote and then put them back.

Customer Replay

Removed and reinserted still no response to the remote

It is possible that your batteries need to be replaced.
Do you have new batteries that you can use with your remote?

Customer Replay

Just replaced them a few days ago

Ok. Hold on.
Please try these steps:

  1. Remove the batteries from your remote once again.
  2. Unplug your Roku player from your TV, wait for 5 to 10 seconds, and plug it back in again.
  3. When you see the Roku home screen on your TV, insert the batteries back into the remote.
  4. Press and hold the reset button, which is located in the battery compartment, for about 5 seconds.
  5. The pairing light on the remote should start flashing. The re-pairing process may take up to 30 seconds to finish — a notification will appear on the screen when it's complete.
Customer Replay

while you were away I replaced the battery’s with different ones and now it is working

Please try using it to switch the channels on your Roku.

Customer Replay

itchanges channels

So the issue was fixed?

Customer Replay

Yes I believe so thanks

Great :)
We are glad that you have resolved your issue using Howly!

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