Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.
My Tokugawa stick shows the Tokugawa city screen but won’t switch to the home oage
Could you please elaborate?
What is Togukawa Stick?
Don’t know I type and your page changes what I typed to that
Got it. What device are you referring to?
Tokugawa stick
There is no such a device as Tokugawa Stick, *****.
Maybe you are talking about Roku Stick?
I have a streaming stick from roku
Ok.
Did you try restarting your TV?
Yes
Ok. Did you try removing your Roku device from your TV and then putting it back?
Done
Ok. Please switch back to your Roku input channel.
Check if the issue has been resolved.
Yes just did after you told me to
all I get is the opening scanning picture
What does it say?
it Just has the roku channel streaming ads
Please try to use your Roku remote. Try pressing buttons to skip the ads.
No response to the remote
Please remove the batteries from your remote and then put them back.
Removed and reinserted still no response to the remote
It is possible that your batteries need to be replaced.
Do you have new batteries that you can use with your remote?
Just replaced them a few days ago
Ok. Hold on.
Please try these steps:
while you were away I replaced the battery’s with different ones and now it is working
Great!
Please try using it to switch the channels on your Roku.
itchanges channels
Ok.
So the issue was fixed?
Yes I believe so thanks
Great :)
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