Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Could you please specify the name of the service you're referring to?
Could you please specify the name of the service you're referring to?
Customer Reply
YouTube premium
I see
Customer Reply
Someone apparently hacked my account and changed my password, now I have no access
You can't give me a temporary password or cancel my subscription for me?
You can't give me a temporary password or cancel my subscription for me?
To recover your YouTube password, follow the instructions to change your Google Account password:
1. Go to the page https://accounts.google.com/signin/recovery
2. Enter the email, then click "Next".
3. Instead of entering your password, click "Try another way"
4. Enter the phone number.
5. Choose the option "Send a code".
6. If you don't have access to the phone number, please choose the option "Try another way" and follow the on-screen instructions.
1. Go to the page https://accounts.google.com/signin/recovery
2. Enter the email, then click "Next".
3. Instead of entering your password, click "Try another way"
4. Enter the phone number.
5. Choose the option "Send a code".
6. If you don't have access to the phone number, please choose the option "Try another way" and follow the on-screen instructions.
Customer Reply
Will try that.
Please keep me posted
Customer Reply
Can you tell me how to contact Google directly?
Currently, Google doesn't have a direct email or phone number
Customer Reply
This is costing me monthly for something that I no longer have access to friend
Typical
Typical
Have you tried recovering your account?
Customer Reply
I have tried entering my password to no avail
Please follow the instructions I've sent you to recover access
Customer Reply
That's why I assumed that someone has hacked the account. The Google account that is.
Ok, I just don't want to have to cancel my card and wait 2 weeks for another.
Ok, I just don't want to have to cancel my card and wait 2 weeks for another.
Sure, I understand
Let me know how it's going
Let me know how it's going
Customer Reply
I can get a temporary card for an extra fee
Will do friend
Will do friend
What do you mean by a temporary card for an extra fee?
Customer Reply
The bank will give me a temporary card until I receive my permanent card. The temp card will not have a chip. Will have to slide it.
Can still be used online
Can still be used online
Yes, of course
Customer Reply
Anyway friend, allow me time to use your advice before I have to go the cancel rout.
Sure! Do you have any additional questions I can help you with?
Customer Reply
Not at the moment.
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
We are available 24/7, you can refer your questions anytime.
Customer Reply
Have a great day friend, and an even better day tomorrow
Thanks, you too!
Customer Reply
🤠
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