Updated: March 30, 2023
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by Bridget Stivenson
Tech Expert & Writer
419 resolved issues
Verified Expert in:
Computers, Laptops issues, Apple Mac

Set up an account on my phone for a free trial

Went to roku to start a free trial and cannot create an account and have no accesd

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!
Are you next to your TV at the moment?

Customer Replay

Yes

Ok
Do you email your Roku signup email address and password?

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Customer Replay

I filled them out--got an error occurred
I downloaded the app on My phone and put in card info for free trial

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Could you quote the exact error message that you got?

Customer Replay

Something went wrong, please try again later
When trying to create account

Is your TV connected to Wi-Fi?

Customer Replay

Yes
Should be, was earlier.

Do you use a Roku stick connected to your smart TV?

Customer Replay

I added utubetv trial a couple of days ago with no issue.

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Do you use a Roku stick connected to your smart TV?

Customer Replay

Yes

Have you tried unplugging your TV for 60 seconds, then plugging back in?

Customer Replay

No, but I can try.

Yes, please go ahead

Customer Replay

Done, coming up.

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Customer Replay

Back to start free trial

Is there a SIGN IN link anywhere on that screen that you see?
SIGN IN or LOG IN

Customer Replay

No

Can you reach the app's menu?
Or is it just Start Free Trial without any options?

Customer Replay

Signed on at web site
Still same error

You were able to sign in on website, but not on your TV?

Customer Replay

Removing app from TV and reloading it to try.

Take your time!

Customer Replay

Still trying

Okay, *****! I am still here, waiting for you.

Customer Replay

Tried signing in instead of creating acct

Okay. Any luck?

Customer Replay

Not yet

Okay, take your time!

Customer Replay

I signed on in the-- app--seems to be working now thanks

Is there anything else I can do for you today?

Customer Replay

No thanks for your patience

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.

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