Set up an account on my phone for a free trial
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Are you next to your TV at the moment?
Yes
Ok
Do you email your Roku signup email address and password?
I filled them out--got an error occurred
I downloaded the app on My phone and put in card info for free trial
Could you quote the exact error message that you got?
Something went wrong, please try again later
When trying to create account
Is your TV connected to Wi-Fi?
Yes
Should be, was earlier.
Do you use a Roku stick connected to your smart TV?
I added utubetv trial a couple of days ago with no issue.
Do you use a Roku stick connected to your smart TV?
Yes
Have you tried unplugging your TV for 60 seconds, then plugging back in?
No, but I can try.
Yes, please go ahead
Done, coming up.
Back to start free trial
Is there a SIGN IN link anywhere on that screen that you see?
SIGN IN or LOG IN
No
Can you reach the app's menu?
Or is it just Start Free Trial without any options?
Signed on at web site
Still same error
You were able to sign in on website, but not on your TV?
Removing app from TV and reloading it to try.
Take your time!
Still trying
Okay, *****! I am still here, waiting for you.
Tried signing in instead of creating acct
Okay. Any luck?
Not yet
Okay, take your time!
I signed on in the-- app--seems to be working now thanks
Is there anything else I can do for you today?
No thanks for your patience
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
Get answers until you're satisfied
14 verified experts are online now
No comments yet...
What about starting a discussion? Be the first to share your thoughts!
