Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Are you next to your TV at the moment?
Are you next to your TV at the moment?
Customer Reply
Yes
Ok
Do you email your Roku signup email address and password?
Do you email your Roku signup email address and password?
Customer Reply
I filled them out--got an error occurred
I downloaded the app on My phone and put in card info for free trial
I downloaded the app on My phone and put in card info for free trial
Could you quote the exact error message that you got?
Customer Reply
Something went wrong, please try again later
When trying to create account
When trying to create account
Is your TV connected to Wi-Fi?
Customer Reply
Yes
Should be, was earlier.
Should be, was earlier.
Do you use a Roku stick connected to your smart TV?
Customer Reply
I added utubetv trial a couple of days ago with no issue.
Do you use a Roku stick connected to your smart TV?
Customer Reply
Yes
Have you tried unplugging your TV for 60 seconds, then plugging back in?
Customer Reply
No, but I can try.
Yes, please go ahead
Customer Reply
Done, coming up.
👍
Customer Reply
Back to start free trial
Is there a SIGN IN link anywhere on that screen that you see?
SIGN IN or LOG IN
SIGN IN or LOG IN
Customer Reply
No
Can you reach the app's menu?
Or is it just Start Free Trial without any options?
Or is it just Start Free Trial without any options?
Customer Reply
Signed on at web site
Still same error
Still same error
You were able to sign in on website, but not on your TV?
Customer Reply
Removing app from TV and reloading it to try.
Take your time!
Customer Reply
Still trying
Okay, *****! I am still here, waiting for you.
Customer Reply
Tried signing in instead of creating acct
Okay. Any luck?
Customer Reply
Not yet
Okay, take your time!
Customer Reply
I signed on in the-- app--seems to be working now thanks
Is there anything else I can do for you today?
Customer Reply
No thanks for your patience
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
We are available 24/7, you can refer your questions anytime.
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