Updated: March 17, 2023
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by Jahed Torres
Tech Expert & Writer
832 resolved issues

Samsung tv is new so is the sound bar it’s connected to a DIRECTV box When using the Samsung remote the tv stays on and has to be turned off manually

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
All Samsung TVs have a TV control button that will allow you to turn the TV on/off, and change the volume and source input. You can find it on TV directly.


Customer Replay

I’m trying to shut all components down with the remote
i can turn them all on easily

You have to use the remote that goes with your TV, you can't control both devices with one remote.

Customer Replay

but the tv won’t shut down with the remote
yes I am

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With the one that goes with it manufactural?

Customer Replay


Have you tried to replace batteries in it?

Customer Replay

they are new

Are you able to control TV with it remote? Press the Home button i.e. and see if it takes you anywhere?

Customer Replay


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So remote works?
But doesn't shut it down?

Customer Replay


Got you

  1. Open Settings, and then select General.
  2. Select Reset, enter your PIN (0000 is the default), and then select Reset.
  3. To complete the reset, select OK. Your TV will restart automatically.
    After it will finish restarting, please try to turn it on
    and off with your remote.
Customer Replay

Ok I’m trying to find reset

You can't see it?

Customer Replay


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Than navigate to Settings, select Support, and then select Self Diagnosis.

Customer Replay

Reset now tv restarting

Customer Replay

It’s much better. Thx

You are welcome!
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