Electronics & Household, Home network, Smart home devices issues, Smart TV issues
Samsung tv is new so is the sound bar it’s connected to a DIRECTV box When using the Samsung remote the tv stays on and has to be turned off manually
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All Samsung TVs have a TV control button that will allow you to turn the TV on/off, and change the volume and source input. You can find it on TV directly.
I’m trying to shut all components down with the remote
i can turn them all on easily
You have to use the remote that goes with your TV, you can't control both devices with one remote.
but the tv won’t shut down with the remote
yes I am
With the one that goes with it manufactural?
Yes
Samsung
Have you tried to replace batteries in it?
they are new
Are you able to control TV with it remote? Press the Home button i.e. and see if it takes you anywhere?
Yes
So remote works?
But doesn't shut it down?
Yes
Got you
- Open Settings, and then select General.
- Select Reset, enter your PIN (0000 is the default), and then select Reset.
- To complete the reset, select OK. Your TV will restart automatically.
After it will finish restarting, please try to turn it on
and off with your remote.
Ok I’m trying to find reset
You can't see it?
no
Than navigate to Settings, select Support, and then select Self Diagnosis.
Reset now tv restarting
It’s much better. Thx
You are welcome!
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