Hello, thank you for contacting Howly! I am here to help you today! May I know your first name, please?
Nice to meet you, *****!
Did you restart your phone?
When did the issue start?
A few days ago
What iPhone model do you have?
*****, what troubleshooting steps have you already done?
Checked settings for notifications in Messages and Phone and Messenger.
When I hit the button to change the ringer the red bell on the left has a line through it. Where does that come from?
It seems to me that iPhone "Mute" feature is turned on.
How do I turn that off?
This switch is located above the two volume buttons on most iPhone models. This is the iPhone's physical mute switch.
Got it. The red bell with the line thru it is gone
Could you please check your ringer?
I’ll try calling my iPhone. Please wait a moment
It’s working !!! Thanks for your help
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
No thanks. That was it
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