Updated: April 05, 2023
227 Views
Was it helpful?
Replaced drum and printer tells me to replace drum
Please help
Hello, thank you for using our service, my name is Christine I'll be happy to help you out! May I ask your name?
Customer Replay
*****
Nice to meet you, *****!
Can you please tell me the model of your printer?
Customer Replay
MFC-L2710DW
Thank you
Also, can you please clarify? You've replaced drum recently and it asks you to replace it again, right?
Customer Replay
Yes correct
You'll need to manually reset the drums as your printer doesn't recognize it was changed
Customer Replay
ok Tell me how to do that
Please try this:
- Make sure the machine is turned on.
- Close the front cover.
- Press OK and the Up arrow key at the same time.
- Press OK to select Drum.
- Press the Up arrow key to reset the drum counter.
Customer Replay
ok Thank you
You are welcome!
Please inform me if that fixes the error
Customer Replay
Yes it fixed it Thanks
Great!
Is there anything else I can do for you today?
Customer Replay
I don't think so But thank you
Have a nice day!
Get answers until you're satisfied
14 verified experts are online now
Ask your question here
Share on:
Copy to clipbord
Was it helpful?
Howly expert is ready to help you with your Printers problem
No comments yet...
What about starting a discussion? Be the first to share your thoughts!
