Updated: April 05, 2023
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by Christine Tomas
Tech Expert & Writer
1461 resolved issues
Verified Expert in:
Smartphones, Networks, Tablets, Computers

Replaced drum and printer tells me to replace drum

Please help

Hello, thank you for using our service, my name is Christine I'll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Can you please tell me the model of your printer?

Customer Replay



Thank you
Also, can you please clarify? You've replaced drum recently and it asks you to replace it again, right?

Customer Replay

Yes correct

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You'll need to manually reset the drums as your printer doesn't recognize it was changed

Customer Replay

ok Tell me how to do that

Please try this:

  1. Make sure the machine is turned on.
  2. Close the front cover.
  3. Press OK and the Up arrow key at the same time.
  4. Press OK to select Drum.
  5. Press the Up arrow key to reset the drum counter.
Customer Replay

 ok Thank you

You are welcome!
Please inform me if that fixes the error

Customer Replay

Yes it fixed it Thanks

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Is there anything else I can do for you today?

Customer Replay

I don't think so But thank you

Have a nice day!

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