Replaced drum and printer tells me to replace drum

Expert: Christine Tomas

Christine Tomas (Expert): Hello, thank you for using our service, my name is Christine I’ll be happy to help you out! May I ask your name?

Customer: *****

Christine Tomas: Nice to meet you, *****!
Christine Tomas: Can you please tell me the model of your printer?

Customer: MFC-L2710DW

Christine Tomas: Thank you
Christine Tomas: Also, can you please clarify? You’ve replaced drum recently and it asks you to replace it again, right?

Customer: Yes correct

Christine Tomas: You’ll need to manually reset the drums as your printer doesn’t recognize it was changed

Customer: ok Tell me how to do that

Christine Tomas: Please try this:

  1. Make sure the machine is turned on.
  2. Close the front cover.
  3. Press OK and the Up arrow key at the same time.
  4. Press OK to select Drum.
  5. Press the Up arrow key to reset the drum counter.

Customer: ok Thank you

Christine Tomas: You are welcome!
Christine Tomas: Please inform me if that fixes the error

Customer: Yes it fixed it Thanks

Christine Tomas: Great!
Christine Tomas: Is there anything else I can do for you today?

Customer: I don’t think so But thank you

Christine Tomas: Have a nice day!