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Replaced drum and it tells me to replace the drum
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.
Are you having issues with a printer?
Can you please specify both the brand and the model of your printer?
My Brother printer
MFC-L2710DW
Please, could you specify what error message is showing you on the printer?
I replaced the drum recently and it asks me to replace it again
I see
Have you reset the drum counter already?
No
Ok. I got it
When you replace the drum unit with a new one, you must reset the drum counter by completing the following steps:
- Make sure the machine is turned on.
- Close the front cover.
- Press OK and the Up arrow key at the same time.
- Press OK to select Drum.
- Press the Up arrow key to reset the drum counter.
Let me try
Sure. Take your time!
Fixed!
Thank you so much
Awesome!
Do you have any additional questions I can help you with?
That's it, thanks
Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!
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