Updated: March 17, 2023
Was it helpful?
by Vlad Shvets
Tech Expert & Writer
582 resolved issues

Replaced drum and it tells me to replace the drum

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.
Are you having issues with a printer?
Can you please specify both the brand and the model of your printer?

Customer Replay

My Brother printer


Please, could you specify what error message is showing you on the printer?

Customer Replay

I replaced the drum recently and it asks me to replace it again

banner 3

I see
Have you reset the drum counter already?

Customer Replay


Ok. I got it
When you replace the drum unit with a new one, you must reset the drum counter by completing the following steps:

  1. Make sure the machine is turned on.
  2. Close the front cover.
  3. Press OK and the Up arrow key at the same time.
  4. Press OK to select Drum.
  5. Press the Up arrow key to reset the drum counter.
Customer Replay

Let me try

Sure. Take your time!

Customer Replay

Thank you so much

banner 6

Do you have any additional questions I can help you with?

Customer Replay

That's it, thanks

Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!

Get answers until you're satisfied
14 verified experts are online now
Expert's Assistant
Ask your question here
Share on:
Copy to clipbord
Was it helpful?
Howly expert is ready to help you with your Printers problem

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Write a comment

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info