Replaced drum and it tells me to replace the drum

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.
Are you having issues with a printer?
Can you please specify both the brand and the model of your printer?

Please, could you specify what error message is showing you on the printer?

I see
Have you reset the drum counter already?

Ok. I got it
When you replace the drum unit with a new one, you must reset the drum counter by completing the following steps:
1. Make sure the machine is turned on.
2. Close the front cover.
3. Press OK and the Up arrow key at the same time.
4. Press OK to select Drum.
5. Press the Up arrow key to reset the drum counter.

Sure. Take your time!

Awesome!
Do you have any additional questions I can help you with?

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