Updated: April 05, 2023
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by Oleksandr Kamennyi
Tech Expert & Writer
961 resolved issues
Verified Expert in:
Smartphones, Gadgets, Computers, Apps

Please help me get my phone activated


Hello, thank you for contacting Howly! I am here to help you today! May I know your first name, please?

Customer Replay

*****

Nice to meet you, *****!

Customer Replay

same here

Do you need to activate your SIM or the phone itself?

Customer Replay

i had someone trying this nmorning b0ut got half way threw

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Unfortunately, I don't see any chats with you before.

Customer Replay

i wanna keep my same no. but it locked up in my new phone

Could you tell me which phone you have?

Customer Replay

no we did this on the phone this morning
i bouhgt the TCL30 z

image

And your SIM doesn't work?

Customer Replay

my no i wanted to keep was *****

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Which mobile provider do you have?

Customer Replay

half of my phone woork, can

Please, answer my previous question.

Customer Replay

straight talk

Customer Replay

my new phone *****

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Customer Replay

sim card no. *****

Did you have a SIM card in your old phone? Or eSIM.

Customer Replay

yes

Did you put it in your new phone?

Customer Replay

no they told me not to since it already has a new one

Could you please clarify who told you that?

Customer Replay

 my old phpone dont even work either ,now im without a phone
straight talk employees in Customer care

May I ask you to put your SIM card in the new phone?

Customer Replay

just a min

Customer Replay

1m

Take your time.

Customer Replay

im starting it rihgt now

Customer Replay

it looks like it wants to work

Do you mean the issue is solved?

Customer Replay

yes

Great!
Is there anything else I can do for you today?

Customer Replay

no thank you,very much

I wish you have a good day!

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