Updated: March 14, 2023
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My video on zoom is blurred

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Please, could you specify what device you have this problem with?
I mean like laptop, mobile phone, PC, etc.

Customer Replay

I am using a laptop. It was fine last week now everything is blurred. I had a zoom call with my church this morning. They were clear but my picture was blurred. I upgraded my zoom this morning after the meeting but it is still blurred


Thank you for the information!
*****, the main cause is due to poor lighting when using Zoom.
Also, it could be your camera lens is dirty or your internet connection is getting throttled, which can be due to background apps hogging the bandwidth.
To adjust the clarity of your Zoom, try changing your lighting.

Customer Replay

Do I just change the lighting in the room?

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Yes, try it, please

Customer Replay

okay. hold on please

Sure, take your time!
You can also check your camera using the standard app
To open up your webcam or camera, select the Start button, then type 'Camera' and choose it!

Customer Replay

Okay. That works. Many thanks

You're welcome!
Is there anything else I can do for you today?

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