Created: November 25, 2022

My Versa 3 is stuck on music Mobile & won’t move

Last Edit: December 2, 2022
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Nice to meet you, *****!
Have you tried to reboot the Versa?
Customer Reply
I have tried.
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Try to press and hold the button for 10 seconds until you see the Fitbit logo on the screen, and then release the button.
Customer Reply
K
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Please, keep me updated.
Customer Reply
no luck
and it’s fully charged
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Noted.
Customer Reply
what does it mean when the red & green lights flash on the back?
Alex Sherwin
Alex Sherwin Tech Expert & Writer
The green lights are for your heart rate. The red is for your oxygen variation.
Customer Reply
okay
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Please, try to put it on the charge and then press and hold down the haptic button by the side for 10 seconds.
Customer Reply
okay it. Just came on to Calories burned & won’t go elsewhere
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Can you lock the screen?
Customer Reply
Let. E try to put it on the charge
What is haptic button
Alex Sherwin
Alex Sherwin Tech Expert & Writer
I'll send you a picture.
Customer Reply
It went to time. I’m afraid to move it!
I see the button on the side. Is that the haptic
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Yes.
Press and hold down this button for 10 seconds.
Customer Reply
should I push it now?
k
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Yes, please.
Customer Reply
it appears to be working…yay! I’ll see if it stays right. If it gets stuck again should I repeat the steps you’ve outlined?
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Yes.
This is a soft reset of your Versa 3.
Customer Reply
thanks for your help
Alex Sherwin
Alex Sherwin Tech Expert & Writer
Is there anything else I can do for you today?
Customer Reply
Not right now
Alex Sherwin
Alex Sherwin Tech Expert & Writer
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