Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Can you please specify both the brand and the model of your TV?
Can you please specify both the brand and the model of your TV?
Customer Reply
Vizio and I am not sure of the model - 60 or 65 inch
Noted, thank you!
Smart TV?
Smart TV?
Customer Reply
I am assuming - it is about 6 yrs. old
Got it!
Do you use cable TV or do you use a streaming service?
Do you use cable TV or do you use a streaming service?
Customer Reply
cable
Noted, thank you
What troubleshooting have you done so far?
What troubleshooting have you done so far?
Customer Reply
I also keep getting messages that the broadband is out on my emails. I haven't done anything except look at the modem and all the lights are on with one blinking.
I see, thank you so much for the details
Is your remote control working properly?
Is your remote control working properly?
Customer Reply
not at all
except for the mute button
and volumn
except for the mute button
and volumn
Only the mute button and sound buttons work?
Customer Reply
hold on I'll check
Take your time
Customer Reply
No nothing
Do all the buttons not work?
Customer Reply
All the buttons not working. It is on some DIY channel for crafts
Noted, thank you
Try changing the batteries in your remote control
Try changing the batteries in your remote control
Customer Reply
hold on
Ok
I`ll be here
I`ll be here
Customer Reply
No didn't work
Did you change the batteries?
Customer Reply
yes
Try unplugging your TV for 1 minute, then plugging it back in
Customer Reply
hold on
Ok
Customer Reply
No it didn't work
Still nothing
Still nothing
What did you use to turn on the TV?
Customer Reply
The remote
So only the power button works?
Customer Reply
mute and volumn too
What happens when you try to change the channel?
Customer Reply
nothing
Do you have Menu button on your remote?
Customer Reply
Menu comes up when I push Infinity
Click on it, please
Customer Reply
ok
Choose TUNER or CHANNELS (depending on your model.)
Select FIND CHANNELS or AUTO CHANNEL SCAN.
Do not exit the screen until the scan is complete.
Select FIND CHANNELS or AUTO CHANNEL SCAN.
Do not exit the screen until the scan is complete.
Customer Reply
Nothing happens
Is the channel scan done yet?
Customer Reply
Infinity button does nothing.
Is there a menu button?
Customer Reply
yes it is the Infinity button. Says menu underneath the Infinity button.
Try clicking on it again please
After pressing nothing appears on the screen?
After pressing nothing appears on the screen?
Customer Reply
No nothing happened.
I have another remote in a bedroom upstairs. Will it work on this tv? If so should I try it?
I have another remote in a bedroom upstairs. Will it work on this tv? If so should I try it?
Yes, please
Customer Reply
The TV upstairs is working. I brought the remote downstairs and it doesn't work on this one.
Noted, thank you
Remove the batteries from the remote.
Press every button on the remote at least one time. This also helps to check for stuck buttons.
Re-insert the batteries back into the remote.
Check to see if the remote is now working.
Remove the batteries from the remote.
Press every button on the remote at least one time. This also helps to check for stuck buttons.
Re-insert the batteries back into the remote.
Check to see if the remote is now working.
Customer Reply
ok
Keep me posted, please
Customer Reply
OK I will try the tv now
Ok
Customer Reply
Still not working but I just noticed the cable box is showing a time of 10:53 and it appears to have stopped.
Noted, thank you
Customer Reply
Actually 10:5 dot 3
Got it!
1. Turn off the television and the cable box for a few minutes.
2. Unplug any connected devices and the power source.
3. Press the POWER button on the television for 30 seconds.
4. Plug in the television and external devices after 10 minutes.
5. Turn the TV and cable box back on.
1. Turn off the television and the cable box for a few minutes.
2. Unplug any connected devices and the power source.
3. Press the POWER button on the television for 30 seconds.
4. Plug in the television and external devices after 10 minutes.
5. Turn the TV and cable box back on.
Customer Reply
Ok
Keep me posted, please
Customer Reply
ok
The cable box won't turn off.
The cable box won't turn off.
Unplug it from the power outlet
Customer Reply
ok
Also unplug the TV.
Customer Reply
Did both and waiting a few minutes.
Great!
Customer Reply
how long is a few minutes
Let's wait 7-10 minutes
Customer Reply
ok
Great!
I'll let you know when it's safe to turn everything back on.
I'll let you know when it's safe to turn everything back on.
Customer Reply
ok I am going to the kitchen for more coffee
Take your time
I also like coffee very much.
I also like coffee very much.
Customer Reply
I'm back sorry I can't offer you a cup.
Thanks, I ran to the kitchen for coffee, too
Two more minutes and you can turn everything on
Two more minutes and you can turn everything on
Customer Reply
ok
Let me know when it's back on.
Customer Reply
You want me to plug the tv and cable back in now?
Yes, please
Customer Reply
I plugged them back in but the cable box immediately went off and I pushed button to see if it would go back on and it started blinking but didn't go on.
It's on now with the correct time
It's on now with the correct time
Great!
Customer Reply
Now what?
Now try to use your TV
Customer Reply
ok
Keep me posted, please
Customer Reply
Success! thank you so much.
Does everything work?
Customer Reply
looks like it
Great work!
Is there anything else I can do for you today?
Is there anything else I can do for you today?
Customer Reply
Not right now. Can I put you on speed dial? Lol
Currently, we don't have an option to communicate via calls. However, I am ready to tackle this problem with you right now via chat.
You can save this chat as a bookmark in your browser, or copy the link in your address bar and paste it to any place you'd like.
You can save this chat as a bookmark in your browser, or copy the link in your address bar and paste it to any place you'd like.
Customer Reply
Thank you. Have a good day.
I am so pleased to see your issue got resolved!
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