Created: February 28, 2023

My son plays Roblox and games from Steam, it was working but yesterday his games starting lagging really bad

Both on Roblox and Steam. The computer works fine, otherwise
Last Edit: February 28, 2023
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Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Nice to meet you, *****!
Customer Reply
Processor Model
AMD Ryzen 5 5000 Series
Graphics
AMD Radeon RX 6500 XT
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Thank you for the provided details.
Customer Reply
Processor Speed (up to)
3.6 gigahertz
If you need more info, just let me know.
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Thank you, *****!
Customer Reply
You're welcome
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Could you tell me, if all of the games start lagging?
Customer Reply
Yes. I bought my son Untitled Goose Game last thinking maybe it wouldn't lag and it did too. And he's tried several different games on Roblox too and it does the same thing.
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Could you tell me please, if is it a Desktop computer or Laptop series?
Customer Reply
Sorry, it is a desktop
CyberPowerPC - Gamer Master Gaming Desktop - AMD Ryzen 5 5500 - 8GB Memory - AMD Radeon RX 6500 XT - 500GB SSD - Black
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Could you tell me please, what troubleshooting have you done so far?
Customer Reply
Oh goodness, I tried updating the graphics driver, but it didn't need one. I've restarted my internet, restarted the computer itself.
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Understood.
Did you try to download the games, not from steam?
Customer Reply
The games he plays have to be bought through steam and then you download them.
Now on Roblox you have to download the "app" then you can on the the website and play from there.
*go on the
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Understood.
Your Steam games are likely lagging or running slow because of the app's cache and cookies. Therefore, cleaning them should get your games working properly again. You can easily clear your cache and cookies via the app's built-in Settings.
Customer Reply
okay let me try that. Give me just a second, please
sorry, where do I clear them in the settings?
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Could you, please, follow the instructions I am going to send you, and let me know if any of the steps are not quite clear?
I'll be happy to clarify them to you!
Customer Reply
ok
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
1. Right-click on your Steam desktop app, then choose to Run as administrator.
2. From the top-left corner, click on Steam.

3. Navigate to Settings.

4. From the left side of the Settings window, click on the Downloads tab.

5. Press the Clear Download Cache button.
Customer Reply
Ok, give me just a meintue to log back in
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
6. A confirmation window will open. Click OK on that window to confirm.
7. Select OK on the Settings window.
8. Restart Steam after clearing the downloads cache.
Sure! Take your time, *****.
Keep me posted, thanks
Customer Reply
Sorry, finally got back in and getting ready to test a game
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Great, *****!
Customer Reply
It's still lagging. L
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Oh, understood.
Let's try to reinstall the drivers.
I know you told me that you reinstalled the drivers, but deleting your old driver from Windows may not be enough since some settings can still be preserved in your Windows Registry.
So let's clean the drivers again using Display Driver Uninstaller or AMD Cleanup Utility.
Customer Reply
Ok! :-)
I need to know how to do that. I know my way around a computer but not how to do that.
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Understood.
1. Click AMD Cleanup Utility for Windows®
(https://drivers.amd.com/drivers/amdcleanuputility.exe) to download the standalone utility.
2. Go to the save location (Downloads folder, as example) and double-click amdcleanuputility.exe to run. to download the standalone utility.
Customer Reply
Ok give me just a moment because I am not on that computer but its next to me.
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Okay, sure.
Let me know when you are done with that, and we will move to the next step.
Customer Reply
It's having me select the graphics driver. Is that what I'm supposed to to do?
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Yes, that is correct.
Did you download the file?
Customer Reply
It has a bunch of options Amd software adrenalin editin
I see auto detect and install
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Great, select that one please, auto-detect and install.
Customer Reply
It says "not found"
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Understood.
Please follow this https://www.amd.com/en/support/kb/faq/gpu-601 and click AMD Cleanup Utility for Windows.
Customer Reply
ok
put it in safe mode?
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
It is recommended to run the AMD Cleanup Utility in Windows safe mode for best results. But also is fine without it.
Customer Reply
ok, i did
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Do you see this banner?
Customer Reply
clean up has been sucess completed
yes
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Great work, *****!
Customer Reply
It needs to reboot
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Yes, reboot it, please.
Customer Reply
I guess b/c it's in safe mode the screen is big. lol
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Did you select yes, when it asked to do it in safe mode? :)
Customer Reply
yes
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Understood.
Now need to install the derivers again.
Customer Reply
ok
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Do you need instructions on how to install the drivers?
Customer Reply
Yes please
Does it need to stay in safe mode
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Yes, for now.
Customer Reply
ok
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Let's Downloading Radeon Software.
Customer Reply
ok
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Please follow this: https://www.amd.com/en/support and find choose your system, and Download Radeon Software.
Customer Reply
ok one moment please
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Sure, take your time.
Customer Reply
waiting for it to download
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Great work!
Let me know when it is done. Thanks!
Customer Reply
will do
It's installing
about 2 minutes to install
finished now restart
test a game out?
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Did you install all recommended drivers by the Radeon Software?
Customer Reply
yes
one more sec
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Awesome!
Customer Reply
Yay! Roblox is down right now, but we've tested two games on steam and it's working! Thank you soooooooo much!
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Great work, *****!
You're welcome!
Is there anything else I can do for you today?
Customer Reply
Thank you!
No, that was it. My son is happy now. Lol
Is there a survey I can complete or sent to my email?
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
I'm so glad to hear it :)
Customer Reply
Trust me, me too. lol
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Yes, after we finish the chat on your email will be send a letter, where you can leave a review on our service :)
Customer Reply
That sounds good. I will definitley complete it.
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Thank you, *****! :)
Customer Reply
Thanks for your help. Now I have to get to work. Have a wonderful rest of you day!
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
Customer Reply
Thank you, will do. :-)
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