My son plays Roblox and games from Steam, it was working but yesterday his games starting lagging really bad

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Nice to meet you, *****!

Thank you for the provided details.

Thank you, *****!

Could you tell me, if all of the games start lagging?

Could you tell me please, if is it a Desktop computer or Laptop series?

Could you tell me please, what troubleshooting have you done so far?

Understood.
Did you try to download the games, not from steam?

Understood.
Your Steam games are likely lagging or running slow because of the app's cache and cookies. Therefore, cleaning them should get your games working properly again. You can easily clear your cache and cookies via the app's built-in Settings.

Could you, please, follow the instructions I am going to send you, and let me know if any of the steps are not quite clear?
I'll be happy to clarify them to you!

1. Right-click on your Steam desktop app, then choose to Run as administrator.
2. From the top-left corner, click on Steam.

3. Navigate to Settings.

4. From the left side of the Settings window, click on the Downloads tab.

5. Press the Clear Download Cache button.

6. A confirmation window will open. Click OK on that window to confirm.
7. Select OK on the Settings window.
8. Restart Steam after clearing the downloads cache.
Sure! Take your time, *****.
Keep me posted, thanks

Great, *****!

Oh, understood.
Let's try to reinstall the drivers.
I know you told me that you reinstalled the drivers, but deleting your old driver from Windows may not be enough since some settings can still be preserved in your Windows Registry.
So let's clean the drivers again using Display Driver Uninstaller or AMD Cleanup Utility.

Understood.
1. Click AMD Cleanup Utility for Windows®
(https://drivers.amd.com/drivers/amdcleanuputility.exe) to download the standalone utility.
2. Go to the save location (Downloads folder, as example) and double-click amdcleanuputility.exe to run. to download the standalone utility.

Okay, sure.
Let me know when you are done with that, and we will move to the next step.

Yes, that is correct.
Did you download the file?

Great, select that one please, auto-detect and install.

Understood.
Please follow this https://www.amd.com/en/support/kb/faq/gpu-601 and click AMD Cleanup Utility for Windows.

It is recommended to run the AMD Cleanup Utility in Windows safe mode for best results. But also is fine without it.

Do you see this banner?

Great work, *****!

Yes, reboot it, please.

Did you select yes, when it asked to do it in safe mode? :)

Understood.
Now need to install the derivers again.

Do you need instructions on how to install the drivers?

Yes, for now.

Let's Downloading Radeon Software.

Please follow this: https://www.amd.com/en/support and find choose your system, and Download Radeon Software.

Sure, take your time.

Great work!
Let me know when it is done. Thanks!

Did you install all recommended drivers by the Radeon Software?

Awesome!

Great work, *****!
You're welcome!
Is there anything else I can do for you today?

I'm so glad to hear it :)

Yes, after we finish the chat on your email will be send a letter, where you can leave a review on our service :)

Thank you, *****! :)

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