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My son plays Roblox and games from Steam, it was working but yesterday his games starting lagging really bad
Short summary:
- Update Graphics Driver: Go to the official website of the graphics card manufacturer (AMD in this case) and download the latest driver for your specific graphics card model.
- Clear Steam Cache and Cookies: Right-click on the Steam desktop app and select "Run as administrator." In the Steam settings, go to the Downloads tab and click on the "Clear Download Cache" button.
- Reinstall Graphics Drivers: Download the AMD Cleanup Utility from the AMD website and run it to remove any remnants of the previous graphics driver. Then, download the latest graphics driver from the AMD website and install it.
- Reboot the Computer: After reinstalling the drivers, restart the computer to apply the changes.
- Test Games: Launch the previously lagging games and check if the lag issue has been resolved.
Hello, thank you for using Howly.
Processor Model
AMD Ryzen 5 5000 Series
Graphics
AMD Radeon RX 6500 XT
Thank you for the provided details.
Processor Speed (up to)
3.6 gigahertz
If you need more info, just let me know.
Could you tell me, if all of the games start lagging?
Yes. I bought my son Untitled Goose Game last thinking maybe it wouldn't lag and it did too. And he's tried several different games on Roblox too and it does the same thing.
Could you tell me please, if is it a Desktop computer or Laptop series?
Sorry, it is a desktop
CyberPowerPC - Gamer Master Gaming Desktop - AMD Ryzen 5 5500 - 8GB Memory - AMD Radeon RX 6500 XT - 500GB SSD - Black
Could you tell me please, what troubleshooting have you done so far?
Oh goodness, I tried updating the graphics driver, but it didn't need one. I've restarted my internet, restarted the computer itself.
Understood.
Did you try to download the games, not from steam?
The games he plays have to be bought through steam and then you download them.
Now on Roblox you have to download the "app" then you can on the the website and play from there.
*go on the
Understood.
Your Steam games are likely lagging or running slow because of the app's cache and cookies. Therefore, cleaning them should get your games working properly again. You can easily clear your cache and cookies via the app's built-in Settings.
okay let me try that. Give me just a second, please
sorry, where do I clear them in the settings?
Could you, please, follow the instructions I am going to send you, and let me know if any of the steps are not quite clear?
I'll be happy to clarify them to you!
ok
- Right-click on your Steam desktop app, then choose to Run as administrator.
- From the top-left corner, click on Steam.
- Navigate to Settings.
- From the left side of the Settings window, click on the Downloads tab.
- Press the Clear Download Cache button.
Ok, give me just a meintue to log back in
- A confirmation window will open. Click OK on that window to confirm.
- Select OK on the Settings window.
- Restart Steam after clearing the downloads cache.
Sure! Take your time, *****.
Keep me posted, thanks
Sorry, finally got back in and getting ready to test a game
It's still lagging. L
Oh, understood.
Let's try to reinstall the drivers.
I know you told me that you reinstalled the drivers, but deleting your old driver from Windows may not be enough since some settings can still be preserved in your Windows Registry.
So let's clean the drivers again using Display Driver Uninstaller or AMD Cleanup Utility.
Ok! :-)
I need to know how to do that. I know my way around a computer but not how to do that.
Understood.
- Click AMD Cleanup Utility for Windows®
(https://drivers.amd.com/drivers/amdcleanuputility.exe) to download the standalone utility - Go to the save location (Downloads folder, as example) and double-click amdcleanuputility.exe to run. to download the standalone utility.
Ok give me just a moment because I am not on that computer but its next to me.
Okay, sure.
Let me know when you are done with that, and we will move to the next step.
It's having me select the graphics driver. Is that what I'm supposed to to do?
Yes, that is correct.
Did you download the file?
It has a bunch of options Amd software adrenalin editin
I see auto detect and install
Great, select that one please, auto-detect and install.
It says "not found"
Understood.
Please follow this https://www.amd.com/en/support/kb/faq/gpu-601 and click AMD Cleanup Utility for Windows.
ok
put it in safe mode?
It is recommended to run the AMD Cleanup Utility in Windows safe mode for best results. But also is fine without it.
ok, i did
Do you see this banner?
clean up has been sucess completed
yes
Great work, *****!
It needs to reboot
Yes, reboot it, please.
I guess b/c it's in safe mode the screen is big. lol
Did you select yes, when it asked to do it in safe mode? :)
yes
Understood.
Now need to install the derivers again.
ok
Do you need instructions on how to install the drivers?
Yes please
Does it need to stay in safe mode
Yes, for now.
ok
Let's Downloading Radeon Software.
ok
Please follow this: https://www.amd.com/en/support and find choose your system, and Download Radeon Software.
ok one moment please
Sure, take your time.
waiting for it to download
Great work!
Let me know when it is done. Thanks!
will do
It's installing
about 2 minutes to install
finished now restart
test a game out?
Did you install all recommended drivers by the Radeon Software?
yes
one more sec
Awesome!
Yay! Roblox is down right now, but we've tested two games on steam and it's working! Thank you soooooooo much!
Great work, *****!
You're welcome!
Is there anything else I can do for you today?
Thank you!
No, that was it. My son is happy now. Lol
Is there a survey I can complete or sent to my email?
I'm so glad to hear it :)
Trust me, me too. lol
Thanks for your help. Now I have to get to work. Have a wonderful rest of you day!
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
Thank you, will do. :-)
